CarPlay says that I need a subscription

[Martin Garand]

Hello
Using MyRoute on my iPhone on a Chigee Aoi-6, I sometimes get a message saying that I need a subscription to use CarPlay

But I have a subscription and I don’t have always that message

I need to restart everything a few times to finally get it to work

What ca be the problem?

[Hubert Thoring]

Maybe delete the app and reinstall it, ..

[Martin Garand]

@Hubert-Thoring said:

Maybe delete the app and reinstall it, ..

Already tried it and still the same issue

Sometimes it works ok at first try and other times I need to restart it many times

And that, on the same Day after a Quick stop. It was working and after it does not want to

[Albert van den Elsen]

Hello @martin-garand.
You can try this.

The issue is caused by intermittent CarPlay handshake failures between iOS, MyRoute-app, and the Chigee Aoi‑6. When the handshake is incomplete, MyRoute-app cannot verify your Premium subscription fast enough and temporarily falls back to “no subscription”.

Open MyRoute-app on your iPhone first, wait 3–5 seconds until the map loads, then connect to the Chigee Aoi‑6.

This ensures:
Subscription is verified
App is fully awake
CarPlay receives the correct authorization
Most riders report this eliminates the issue entirely.

[Martin Garand]

@Albert-van-den-Elsen said:

Hello @martin-garand.
You can try this.

The issue is caused by intermittent CarPlay handshake failures between iOS, MyRoute-app, and the Chigee Aoi‑6. When the handshake is incomplete, MyRoute-app cannot verify your Premium subscription fast enough and temporarily falls back to “no subscription”.

Open MyRoute-app on your iPhone first, wait 3–5 seconds until the map loads, then connect to the Chigee Aoi‑6.

This ensures:
Subscription is verified
App is fully awake
CarPlay receives the correct authorization
Most riders report this eliminates the issue entirely.

Hello,

I tried your suggestion but it is not always validating the subscription correctly.

So i'm still having problem using it with Carplay

[Martin Garand]

Here is a new update on that problem.
Yesterday, i had that same problem again.

I then closed the app on my iPhone and start it directly on the Chigee. From there, i was able to start last route and it displayed instantly.

Any idea about a real solution ?

Thanks

[Martin Garand]

Hello,
Any update on that problem ?
My iPhone 14 is up to date
My Chigee Aoi-6 is up to date as of 2026-08-21

every now and then, when i start MyRoute on the Chigee, it said I need a Subscription. but not every time and still no clue about what makes it display that message or not.

And to make it work again is always trial and error. Reboot the iPhone, reboot the Chigee, reboot both...

Pretty anoying when you are ready to go and your nav system just don't show you anything but an error message that should not be present for any reason

[Marinus van Deudekom]

Maybe over of the Chigee users can help you out.
My best guess would that it's device related so the combination of your iPhone and the Chigee

[Martin Garand]

everything is related to the fact that MyRoute needs a subscription.

As the app itself is running on the iPhone, my guess is that it is related to what the app (in the iPhone) is telling to the Chigee.