Navigation stopped working during Tour

[guenniguenzelsen]

My (new) phone was just installed the day before...

[Herman Veldhuizen]

Had the same problem yesterday. Never had it before. When I started the navigation I noticed that the app had problems to go online (message that it switched to offline mode appeared). I was on data and had just entered a wifi zone. So I expect that it is related to this.
The problem didnt go away until I switched off both data and wifi , stopped the app, restarted wifi and the app.

[guenniguenzelsen]

I'm coming back from my 2nd bike-tour with MRA this year.
Same issue happened again.
After the coffe-break MRA stopped working.
Only a complete re-start of the smartphone brought it back to life.

Is there any support or feedback on that topic from MRA in the meantime for us?

[OGRIII]

This is a problem with the app. You are not the only one suffering from this position freeze. It is particularly frustrating when leading a ride. There are work arounds but this needs fixing and fast.

[guenniguenzelsen]

Is there any reaction from thr MRA team available? Is this bug at least known/recognized?

Actually I can not use the APP, as it stops working after every disconnect from my Android Auto Screen.
And it stops working on the Smartphone, not only the Android Auto Screen.

Only way to bring it back to live is a full re-start of the phone.
But after every break, photo-stop, railway crossing.....it's simply not usable.

I purchased the APP for a 3 digit amount of Euros this season, but cannot use it, nor receive any help.

Maybe this community is simply not the correct platform to adress my issue?

I'm ready to provide any Informationen, log, whatsoever to fix the bug.

[Léon Hassing]

@guenniguenzelsen

Quite often I had the same experience when using MRA NN on my AA device. Because of this I always have a second nav-app installed: TomTom Go or OSMAND. Lately I always stop the navigation when I have a break/stop. You do get a small window which asks if you want to cancel or proceed with the navigation. I leave that window open and before driving off I select the proceed option. Until now I didn't have the issue anymore. But I must say that I haven't done an extensive test yet.

[guenniguenzelsen]

Hi Léon
Thanks for your workaround. Actually, I try to do it that way.
But honestly, sometimes I just forget (last weekend when I had to wait at a railway-crossing for example).

I'm looking for any response from the team now, if this issue is known and worked on, or if I can contribute anything.

The season is starting full steam ahead and I want to use MRA. For this reason I've purchased the full lifetime for Navigation and Routeplanning.

[Léon Hassing]

Yeah, that's why I hope that the new app version will arrive soon, since it should also have a lot of CP/AA improvements. Last news I have is that it should be available at the end of this month.

[Raul Arteaga]

I am having the same experience. / Estoy teniendo el mismo problema.

[rofowe]

same problem here...

[Chalkster 0]

I too have the same issue. It seems release 5.1 of NN will resolve all the known troubles like this and more.
I too paid a lot for lifetime licences and have to use a backup GPS app for when it goes wrong.
Such a shame it doesn't deliver to our expectations.

[Rob Verhoeff]

@Chalkster-0 last week busy in Switzerland. Behaves like a beauty online and offline with the current 5.1 beta version. Also on CarPlay no major issues. Be patient a little longer…

[Thomas Neumeyer]

I experienced the same problem during my tour. Navigation stopped every day so far at least two times per day. Very annoying as a closing of the app didn't helped always. Screen stays blue and nothing happening. After two or three times restart it works. The thing happened in online and offline modes and with all views north up and others. Hope the new version will fix it. I am still on the last one. It's not nice to use Google maps instead of MyRoute. Thomas

[Travellexxie]

Every day after 2 hours working my app crashes. I contacted Corjan, but we were unable to see, what is going wrong. Deleted and reinstalled the app, just to have a fresh install.

[Peter Zehentreiter]

@Travellexxie said:

Deleted and reinstalled the app, just to have a fresh install.

Has the error then stopped occurring?

[Thomas Neumeyer]

Following

[TuonoPants]

I saw this issue three times last weekend, I thought it was just my set up but it seems I'm not alone.
It's a real PITA to keep stopping and restarting everything so really looking forward to a fix for this.
Thanks @léon-hassing for the work-around, I'll give it a try.

[Travellexxie]

@Peter-Zehentreiter don't know yet. I have no daytrip for the app in the near future.

[Thomas Neumeyer]

Half of the tour done. App stopped more then 10 times. That's really annoying. I will delete it and install new. Hope it will fix the issue.

[guenniguenzelsen]

Which App-Version and which OS?