Update 5.0.3 - Device management

[dungbeetle]

Hi.
A wee bit confused here.

1. In the email I received, it says "For €4.95 per month, you can continue to use our premium navigation app on two devices.." Does this apply to Routeplanner Gold and Navigation Next Lifetime members?
2. Presumably the two device limit doesn't include the Routeplanning webpage accessible via PC?
   Thanks.

[Corjan Meijerink]

@Charles-Rijken-0 Dat kan al!

[Corjan Meijerink]

@dungbeetle The restriction only applies to the app for Navigation Next users.
Lifetime users indeed never have to pay again but the device limit also applies to them.

[richard 3v]

Just a general point of view here, (and I will say now that this "change" does not affect me in any way), but it seems strange to me that you are able to change the rules for people who already have "lifetime" subscriptions taken out on the previous terms.

[Charles Rijken 0]

@Corjan-Meijerink

Thanx

[Corjan Meijerink]

@richard-3v Not more strange than our suppliers changing the terms of our contracts forcing us to do this

[RainerT]

Hallo,
ich habe volles Verständnis für diese Entscheidung und bin überrascht, dass es so lange möglich war, mehrere Geräte gleichzeitig angemeldet zu lassen.
Die Möglichkeit, überzählige Geräte abzumelden, um unterwegs andere zu nutzen, ist völlig ausreichend.
Eur App ist toll und ich freue mich auf jede Weiterentwicklung.
RT

Hello,
I fully understand this decision and am surprised that it was possible to have multiple devices registered at the same time for so long.
The option to deregister surplus devices in order to use others when on the move is perfectly adequate.
Your app is great and I look forward to seeing how it develops.
RT

[richard 3v]

Hi Corjan,
But surely that is changing the terms for when you renew, not for an existing contract ??
Anyhow, as said, this change doesn't affect me, it was purely a point of principal.
And I do agree that some will always take liberties.

[Corjan Meijerink]

@richard-3v yeah true

[ginogino]

@Adrian-Avram said in Update 5.0.3 - Device management:

@ginogino thats not a bug !
Before starting a route, go to Routing Settings and choose whether you want to begin from the nearest point on the route.

I have those options enabled, but if you start a route from Android Auto those options are not considered and the navigation takes you back to the starting point even if to do so you go back many kilometers and regardless of how many intermediate waypoints there are, the solution to the problem is to start the route from the smartphone from the app (outside of Android Auto) and then start the motorcycle and start the navigation on Android Auto, I consider this a bug in all respects, a bug that I reported almost a year ago and which has not been resolved.

[b0hd1]

@richard-3v I've had the lifetime version for years and I don't see this as a rule change. It seems to me like putting some logical barriers in place for people who abuse the system and don't respect other people's efforts. Paying for a license and sharing it with a group doesn't seem right to me. On the contrary, I'm demanding when it comes to the application working properly, but I don't mind following the rules and paying the MRA staff what they deserve.

[Rob Verhoeff]

@richard-3v said in Update 5.0.3 - Device management:

but it seems strange to me that you are able to change the rules for people who already have "lifetime" subscriptions taken out on the previous terms.

The change in the terms and conditions has absolutely no impact on your lifetime subscription. The only adjustment is a limitation on the number of devices you are allowed to use. The card provider has changed it’s terms and no longer accepts an unlimited number of devices per subscription.

[richard 3v]

@Rob-Verhoeff
I think that you are missing the point of my post!!
As said, this will not affect me in any way, it was purely a point of principal (as stated above).
Anyhow, I will post no more on this subject as it seems to be going around in circles.

[Adrian Avram]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

3 is with the required unlisting of another device (very smooth experience)

Nothing smooth about this !!!
Lets see how long will it take before I can use this app again, because right now, it seems I have no devices registered to my account, and app is blocked ... Great job...

[richtea999]

It might be useful for the Device Limit screen to list the devices - just in case the user has forgotten one.

[Corjan Meijerink]

@Adrian-Avram the block is caused by the forth, not the third
When opening on a third device it is smooth.

[Cleo]

Blocking an account if it use to many devices is a choice made by the developers, it's not needed at all. There are a lot beter ways to force a max of 2 or 3 devices or give a solutions to pay more for more devices without seeing your customers as crooks. I will reconsider the use Myroute Next app for traveling, the risk that i can't drive further because the account is blocked or the solutions take to long because you have contact support is a to large risk.
Blocking is a lazy developers solution, giving the customers a way to ad more licenses is a beter 'doing bussiness' solution.

[Marinus van Deudekom]

@Cleo calling hard working Devs lazy is never a good start of a proper discussion

[Lex.Kloet.RX]

@Cleo blocking your account temporarily in case of having too many devices active, is an excellent manner to give "normal" users space to use the app on several devices and reduce the unwanted usage.
The only thing you might be concerned about is the lack of response time. In my opinion, it would have been better to send a pop-up about this (rather) drastic change to accounts actively used on more than three devices a week before the transition, giving them enough time to manage everything.
Even if someone is about to reach the limit, a simple notification as a warning might be appropriate.
You can't assume your users have read every word of your manual.
Otherwise, this forum would be empty.

[Cleo]

@Marinus-van-Deudekom said in Update 5.0.3 - Device management:

@Cleo calling hard working Devs lazy is never a good start of a proper discussion

So far as i know you are not part of the developers team, it's the very strange that you speak for them.

A total blockage is by design stupid, don't defent a stupid design decision. That Myroute bussininess case is change because of there supplier this doesn't mean you can offer you customers an extra function what is not free of charge.