Outage of services
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Hi everyone!
For everything is a first!
This night we unfortunately experienced a critical issue resulting in an application wide outage.As of 03:00 CEST our services were disrupted by an unplanned and undesired automatic update.
At 07:30 CEST I enabled the maintenance mode for our website preventing as much user interaction as possible.
From 11:00 CEST we are back online!
Conclusion
Any change within your account between 03:00 and 11:00 cannot be recovered. This includes saved tracklogs, created / modified routes or anything else really.Any purchases made between these times have been manually restored meaning that you should have access to the purchased services.
Account deletion / subscription cancellation have also been lost. These payments will obviously be refunded if this influences your account.
Sorry for this outage
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undefined Rob Verhoeff referenced this topic
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Hi everyone!
For everything is a first!
This night we unfortunately experienced a critical issue resulting in an application wide outage.As of 03:00 CEST our services were disrupted by an unplanned and undesired automatic update.
At 07:30 CEST I enabled the maintenance mode for our website preventing as much user interaction as possible.
From 11:00 CEST we are back online!Conclusion
Any change within your account between 03:00 and 11:00 cannot be recovered. This includes saved tracklogs, created / modified routes or anything else really.Any purchases made between these times have been manually restored meaning that you should have access to the purchased services.
Account deletion / subscription cancellation have also been lost. These payments will obviously be refunded if this influences your account.
Sorry for this outage
@Corjan-Meijerink Thanks a lot for the clear communication and transparency
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Even though the outage was unfortunate, it’s very reassuring to see how quickly the issue was identified, communicated, and resolved. -
merci pour ce dépannage rapide
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@Corjan-Meijerink :Thanks for the clear quick solution and info. Recover from this mission, CEO = ice cream for everyone !!!
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Hi everyone!
For everything is a first!
This night we unfortunately experienced a critical issue resulting in an application wide outage.As of 03:00 CEST our services were disrupted by an unplanned and undesired automatic update.
At 07:30 CEST I enabled the maintenance mode for our website preventing as much user interaction as possible.
From 11:00 CEST we are back online!Conclusion
Any change within your account between 03:00 and 11:00 cannot be recovered. This includes saved tracklogs, created / modified routes or anything else really.Any purchases made between these times have been manually restored meaning that you should have access to the purchased services.
Account deletion / subscription cancellation have also been lost. These payments will obviously be refunded if this influences your account.
Sorry for this outage
@Corjan-Meijerink thank you very much for clear and detailed information, which was really professional. Such things can happen in IT, but the major point is, how to deal with
