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  4. Unable to calculate route

Unable to calculate route

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • undefined Offline
    undefined Offline
    Rob Kelley
    wrote on 3 Apr 2025, 17:45 last edited by Rob Kelley 4 Mar 2025, 17:47
    #1

    Hi
    I was out on a ride today, I stopped for coffee and when I tried to start the nav I got a msg saying 'no internet, go offline' which I did, I then got this msg saying it couldn't route offline and I needed to go online!
    I had to use the TomTom app to get me out of trouble
    I thought this should work offline, why this experience?
    Yes I have offline maps downloaded on the device.
    Thanks.
    MRA Nav Error.JPG

    GSA1250
    HD Sport Glide
    XT500 x 2

    undefined undefined 2 Replies Last reply 3 Apr 2025, 18:00
    0
    • undefined Rob Kelley
      3 Apr 2025, 17:45

      Hi
      I was out on a ride today, I stopped for coffee and when I tried to start the nav I got a msg saying 'no internet, go offline' which I did, I then got this msg saying it couldn't route offline and I needed to go online!
      I had to use the TomTom app to get me out of trouble
      I thought this should work offline, why this experience?
      Yes I have offline maps downloaded on the device.
      Thanks.
      MRA Nav Error.JPG

      undefined Offline
      undefined Offline
      Adrian Avram
      wrote on 3 Apr 2025, 18:00 last edited by Adrian Avram 4 Mar 2025, 18:01
      #2

      @Rob-Kelley happened to me yesterday, I drove for 20 km on the highway and the app couldnt do a route calculation ....

      Best regards,
      Adrian

      Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
      MyRoute-APP (Planner+Navigation, GOLD Lifetime)
      Honda NC750X (2021) with CHIGEE Aio-5 Play

      1 Reply Last reply
      0
      • undefined Rob Kelley
        3 Apr 2025, 17:45

        Hi
        I was out on a ride today, I stopped for coffee and when I tried to start the nav I got a msg saying 'no internet, go offline' which I did, I then got this msg saying it couldn't route offline and I needed to go online!
        I had to use the TomTom app to get me out of trouble
        I thought this should work offline, why this experience?
        Yes I have offline maps downloaded on the device.
        Thanks.
        MRA Nav Error.JPG

        undefined Do not disturb
        undefined Do not disturb
        Marinus van Deudekom
        Valued contributor
        wrote on 3 Apr 2025, 18:10 last edited by
        #3

        @Rob-Kelley hi Rob
        Did you have synchronise on for this route

        Honda Goldwing GL1500,
        Honda Silverwing GL 650
        DMD2 T865X 8 inch Android tablet using MRA next for navigation
        Garmin XT (almost in the cupboard)
        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

        undefined 1 Reply Last reply 3 Apr 2025, 18:11
        0
        • undefined Marinus van Deudekom
          3 Apr 2025, 18:10

          @Rob-Kelley hi Rob
          Did you have synchronise on for this route

          undefined Offline
          undefined Offline
          Rob Kelley
          wrote on 3 Apr 2025, 18:11 last edited by
          #4

          @Marinus-van-Deudekom it wasn't a route, I picked a favorite to ride to.

          GSA1250
          HD Sport Glide
          XT500 x 2

          undefined 1 Reply Last reply 3 Apr 2025, 18:17
          0
          • undefined Rob Kelley
            3 Apr 2025, 18:11

            @Marinus-van-Deudekom it wasn't a route, I picked a favorite to ride to.

            undefined Do not disturb
            undefined Do not disturb
            Marinus van Deudekom
            Valued contributor
            wrote on 3 Apr 2025, 18:17 last edited by
            #5

            @Rob-Kelley That is why it didn't work. As far as I know you need to have an active internet for such a trip.

            Honda Goldwing GL1500,
            Honda Silverwing GL 650
            DMD2 T865X 8 inch Android tablet using MRA next for navigation
            Garmin XT (almost in the cupboard)
            Samsung S20FE mounted on a Quadlock and using Android Auto in my car

            undefined 1 Reply Last reply 3 Apr 2025, 18:21
            0
            • undefined Marinus van Deudekom
              3 Apr 2025, 18:17

              @Rob-Kelley That is why it didn't work. As far as I know you need to have an active internet for such a trip.

              undefined Offline
              undefined Offline
              Adrian Avram
              wrote on 3 Apr 2025, 18:21 last edited by
              #6

              @Marinus-van-Deudekom said in Unable to calculate route:

              you need to have an active internet for such a trip

              So you are saying that if you don't have internet you are lost ... Then the app is useless ... What's the point of having offline maps then ?

              Best regards,
              Adrian

              Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
              MyRoute-APP (Planner+Navigation, GOLD Lifetime)
              Honda NC750X (2021) with CHIGEE Aio-5 Play

              undefined 1 Reply Last reply 3 Apr 2025, 18:31
              1
              • undefined Adrian Avram
                3 Apr 2025, 18:21

                @Marinus-van-Deudekom said in Unable to calculate route:

                you need to have an active internet for such a trip

                So you are saying that if you don't have internet you are lost ... Then the app is useless ... What's the point of having offline maps then ?

                undefined Do not disturb
                undefined Do not disturb
                Marinus van Deudekom
                Valued contributor
                wrote on 3 Apr 2025, 18:31 last edited by
                #7

                @Adrian-Avram I was wrong.
                Just tested it and with no internet I was able to let the app calculate a route to one of my favourites. So I don't know why it didn't work for Rob

                Honda Goldwing GL1500,
                Honda Silverwing GL 650
                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                Garmin XT (almost in the cupboard)
                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                undefined 1 Reply Last reply 3 Apr 2025, 18:39
                1
                • undefined Marinus van Deudekom
                  3 Apr 2025, 18:31

                  @Adrian-Avram I was wrong.
                  Just tested it and with no internet I was able to let the app calculate a route to one of my favourites. So I don't know why it didn't work for Rob

                  undefined Offline
                  undefined Offline
                  Rob Kelley
                  wrote on 3 Apr 2025, 18:39 last edited by
                  #8

                  @Marinus-van-Deudekom it doesn't do it all the time, it's random.

                  GSA1250
                  HD Sport Glide
                  XT500 x 2

                  undefined 1 Reply Last reply 3 Apr 2025, 18:46
                  0
                  • undefined Rob Kelley
                    3 Apr 2025, 18:39

                    @Marinus-van-Deudekom it doesn't do it all the time, it's random.

                    undefined Do not disturb
                    undefined Do not disturb
                    Marinus van Deudekom
                    Valued contributor
                    wrote on 3 Apr 2025, 18:46 last edited by
                    #9

                    @Rob-Kelley then my best guess is... shi... happens 🙂

                    Honda Goldwing GL1500,
                    Honda Silverwing GL 650
                    DMD2 T865X 8 inch Android tablet using MRA next for navigation
                    Garmin XT (almost in the cupboard)
                    Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                    undefined 1 Reply Last reply 3 Apr 2025, 19:16
                    0
                    • undefined Marinus van Deudekom
                      3 Apr 2025, 18:46

                      @Rob-Kelley then my best guess is... shi... happens 🙂

                      undefined Offline
                      undefined Offline
                      Rob Kelley
                      wrote on 3 Apr 2025, 19:16 last edited by Rob Kelley 4 Mar 2025, 19:30
                      #10

                      @Marinus-van-Deudekom I just put mine into flightmode and get the same error again.

                      GSA1250
                      HD Sport Glide
                      XT500 x 2

                      undefined 1 Reply Last reply 3 Apr 2025, 19:29
                      0
                      • undefined Rob Kelley
                        3 Apr 2025, 19:16

                        @Marinus-van-Deudekom I just put mine into flightmode and get the same error again.

                        undefined Offline
                        undefined Offline
                        Rob Kelley
                        wrote on 3 Apr 2025, 19:29 last edited by
                        #11

                        @Rob-Kelley interestingly, I just updated my offline maps and now it seems ok, time will tell.

                        GSA1250
                        HD Sport Glide
                        XT500 x 2

                        undefined 1 Reply Last reply 4 Apr 2025, 07:50
                        0
                        • undefined Rob Kelley
                          3 Apr 2025, 19:29

                          @Rob-Kelley interestingly, I just updated my offline maps and now it seems ok, time will tell.

                          undefined Offline
                          undefined Offline
                          Leike Lodiers
                          wrote on 4 Apr 2025, 07:50 last edited by
                          #12

                          @Rob-Kelley Did you set youre settings to off-line

                          Van Zumo 550 naar Navigator V naar Carpe iter V4b met MRA

                          undefined 1 Reply Last reply 4 Apr 2025, 07:52
                          0
                          • undefined Leike Lodiers
                            4 Apr 2025, 07:50

                            @Rob-Kelley Did you set youre settings to off-line

                            undefined Offline
                            undefined Offline
                            Rob Kelley
                            wrote on 4 Apr 2025, 07:52 last edited by
                            #13

                            @Leike-Lodiers what do you mean?
                            MRA suggested Offline when I had no data signal, then it gave the error I posted.

                            GSA1250
                            HD Sport Glide
                            XT500 x 2

                            undefined 1 Reply Last reply 4 Apr 2025, 07:59
                            0
                            • undefined Rob Kelley
                              4 Apr 2025, 07:52

                              @Leike-Lodiers what do you mean?
                              MRA suggested Offline when I had no data signal, then it gave the error I posted.

                              undefined Offline
                              undefined Offline
                              Leike Lodiers
                              wrote on 4 Apr 2025, 07:59 last edited by
                              #14

                              @Rob-Kelley in the app settings and then functional you need to set you're setting to offline navigation. Did you download the offline maps you want to use. It looks like when you update the offline cards this setting is set to off.

                              Van Zumo 550 naar Navigator V naar Carpe iter V4b met MRA

                              undefined 1 Reply Last reply 4 Apr 2025, 19:24
                              0
                              • undefined Leike Lodiers
                                4 Apr 2025, 07:59

                                @Rob-Kelley in the app settings and then functional you need to set you're setting to offline navigation. Did you download the offline maps you want to use. It looks like when you update the offline cards this setting is set to off.

                                undefined Offline
                                undefined Offline
                                Rob Kelley
                                wrote on 4 Apr 2025, 19:24 last edited by
                                #15

                                @Leike-Lodiers Yes I have offline maps downloaded on the device.

                                GSA1250
                                HD Sport Glide
                                XT500 x 2

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