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Map showing me off route in fields!

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Michael Rhysundefined Michael Rhys

    Map showing location off route.

    On a recent trip through France the map showed me off route rather than following it. It had me riding through fields when I was actually on the road and trying to follow the route. I stopped turned phone 9off/on restarted app to no avail. I checked Apple Maps to make sure it wasn’t the gps in the phone not working but that showed me in the correct place.

    I have screenshots but can’t seem to attach them.

    Hubert Thoringundefined Offline
    Hubert Thoringundefined Offline
    Hubert Thoring
    Valued contributor
    wrote on last edited by Hubert Thoring
    #11

    @Michael-Rhys

    Okay, I didn't have that problem at all, but I think I drove offline most of the time because there was hardly any network up on the Nassfeld Pass, and I probably did it that way for the rest of the time at Lake Garda and the way back because it worked better for me, and then I stopped getting messages. Offline / Online...

    It might have been like that once, but it's cleared up if you press the compass briefly.

    ———

    Okay, ich hatte das Problem gar nicht bin aber glaube ich die meiste Zeit Offline gefahren da oben auf dem Nassfeldpass kaum Netz war , und habe es dann wohl auch für die restliche Zeit Gardasee und Rückweg so gemacht weil es für mir besser ging, es kommen dann auch keine Meldungen mehr. Offline / Online..

    Einmal wars vielleicht so, klärt sich aber wenn man einmal kurz auf dem Kompass drückt

    VG Hubert
    Info zum Beta Test "Next App" dazu die Hardware ...
    iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
    ❗️MyRoute-App im Cradel und Remotek-One❗️

    1 Reply Last reply
    0
    • Frappawotsitundefined Frappawotsit

      @Michael-Rhys I’ve just spent 10 days around Germany, Switzerland and Austria and have had exactly the same problem. The next turn direction and distances were correct but the position on the map was often not on a road and sometimes the map was a blank screen altogether.

      Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by
      #12

      @Frappawotsit said in Map showing me off route in fields!:

      sometimes the map was a blank screen altogether.

      Me too often got those blank maps regularly on multiple locations and days. Usually first I got what is seen in the video below, and if I let it struggle some time it changed into the blank map.

      https://photos.app.goo.gl/EVwUMfA2GFybPG346

      Restarting the the route seems too kill the frantic problem, for a while.

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      G.Grote Ganseijundefined 1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        @Frappawotsit said in Map showing me off route in fields!:

        sometimes the map was a blank screen altogether.

        Me too often got those blank maps regularly on multiple locations and days. Usually first I got what is seen in the video below, and if I let it struggle some time it changed into the blank map.

        https://photos.app.goo.gl/EVwUMfA2GFybPG346

        Restarting the the route seems too kill the frantic problem, for a while.

        G.Grote Ganseijundefined Offline
        G.Grote Ganseijundefined Offline
        G.Grote Ganseij
        wrote on last edited by
        #13

        @Con-Hennekens Last weekend I drove online in Groningen and Friesland, at first the triangle was exactly according to the location and at one point it runs about 100 meters behind very annoying, what went well are the notifications that came reasonably on time at a turn. After restarting the problem was gone for a while. Another additional point is that the app now uses a lot of power more than it can charge, later I switched to offline and I could continue with that, slowly charges.

        Hubert Thoringundefined 1 Reply Last reply
        0
        • G.Grote Ganseijundefined G.Grote Ganseij

          @Con-Hennekens Last weekend I drove online in Groningen and Friesland, at first the triangle was exactly according to the location and at one point it runs about 100 meters behind very annoying, what went well are the notifications that came reasonably on time at a turn. After restarting the problem was gone for a while. Another additional point is that the app now uses a lot of power more than it can charge, later I switched to offline and I could continue with that, slowly charges.

          Hubert Thoringundefined Offline
          Hubert Thoringundefined Offline
          Hubert Thoring
          Valued contributor
          wrote on last edited by Hubert Thoring
          #14

          @Corjan-Meijerink :

          Hast Du das Problem schon erkannt, es scheint im Online zu entstehen. Im Offline konnte ich es nicht feststellen.

          Ab Nassfeldpass dann zum Gardasee und ab da zurück bis Münster war ich wohl immer Offline unterwegs 👋😉

          Hoffe dein Urlaub war eine Erholsame Route

          —-/

          Have you already noticed the problem? It seems to occur online. I couldn't find it offline.

          Hope your vacation was a relaxing one

          From Nassfeldpass to Lake Garda and from there back to Münster I was probably always offline 👋😉

          Stilfio

          IMG_7834.jpeg

          IMG_0107.jpeg

          VG Hubert
          Info zum Beta Test "Next App" dazu die Hardware ...
          iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
          ❗️MyRoute-App im Cradel und Remotek-One❗️

          Michael Rhysundefined Con Hennekensundefined 2 Replies Last reply
          0
          • Hubert Thoringundefined Hubert Thoring

            @Corjan-Meijerink :

            Hast Du das Problem schon erkannt, es scheint im Online zu entstehen. Im Offline konnte ich es nicht feststellen.

            Ab Nassfeldpass dann zum Gardasee und ab da zurück bis Münster war ich wohl immer Offline unterwegs 👋😉

            Hoffe dein Urlaub war eine Erholsame Route

            —-/

            Have you already noticed the problem? It seems to occur online. I couldn't find it offline.

            Hope your vacation was a relaxing one

            From Nassfeldpass to Lake Garda and from there back to Münster I was probably always offline 👋😉

            Stilfio

            IMG_7834.jpeg

            IMG_0107.jpeg

            Michael Rhysundefined Offline
            Michael Rhysundefined Offline
            Michael Rhys
            wrote on last edited by
            #15

            @Hubert-Thoring I agree, I think the issue is when you are online, but I also have offline maps downloaded. So it should be able to revert to those when a signal is lost.

            Vince Hydeundefined 1 Reply Last reply
            0
            • Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote on last edited by
              #16

              Back from vacation soon 😉
              We’ve got the issue noted and will investigate!

              Michael Rhysundefined 1 Reply Last reply
              0
              • Michael Rhysundefined Michael Rhys

                @Hubert-Thoring I agree, I think the issue is when you are online, but I also have offline maps downloaded. So it should be able to revert to those when a signal is lost.

                Vince Hydeundefined Offline
                Vince Hydeundefined Offline
                Vince Hyde
                wrote on last edited by
                #17

                @Michael-Rhys I only ride off line with the maps and routes downloaded and I had the issue

                1 Reply Last reply
                0
                • Hubert Thoringundefined Hubert Thoring

                  @Corjan-Meijerink :

                  Hast Du das Problem schon erkannt, es scheint im Online zu entstehen. Im Offline konnte ich es nicht feststellen.

                  Ab Nassfeldpass dann zum Gardasee und ab da zurück bis Münster war ich wohl immer Offline unterwegs 👋😉

                  Hoffe dein Urlaub war eine Erholsame Route

                  —-/

                  Have you already noticed the problem? It seems to occur online. I couldn't find it offline.

                  Hope your vacation was a relaxing one

                  From Nassfeldpass to Lake Garda and from there back to Münster I was probably always offline 👋😉

                  Stilfio

                  IMG_7834.jpeg

                  IMG_0107.jpeg

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #18

                  @Hubert-Thoring said in Map showing me off route in fields!:

                  es scheint im Online zu entstehen. Im Offline konnte ich es nicht feststellen.

                  I could, see the earlier posted movie 😉

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                  Hubert Thoringundefined 1 Reply Last reply
                  0
                  • Con Hennekensundefined Con Hennekens

                    @Hubert-Thoring said in Map showing me off route in fields!:

                    es scheint im Online zu entstehen. Im Offline konnte ich es nicht feststellen.

                    I could, see the earlier posted movie 😉

                    Hubert Thoringundefined Offline
                    Hubert Thoringundefined Offline
                    Hubert Thoring
                    Valued contributor
                    wrote on last edited by
                    #19

                    @Con-Hennekens ;

                    Ist das ein Carplay Gerät, wo du es aufgenommen hast ❓ bei meinem Handy im Offline kenne ich sowas nicht.

                    Probiere mal das ganze bei Offline lieber Con, Du weißt doch dabei sparste dann auch noch Akku 👋

                    Is that a Carplay device where you recorded it? I don't know of any such thing on my phone when it's offline.

                    Try it offline dear Con, you know you'll save battery that way 👋

                    VG Hubert
                    Info zum Beta Test "Next App" dazu die Hardware ...
                    iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
                    ❗️MyRoute-App im Cradel und Remotek-One❗️

                    Con Hennekensundefined 1 Reply Last reply
                    0
                    • Hubert Thoringundefined Hubert Thoring

                      @Con-Hennekens ;

                      Ist das ein Carplay Gerät, wo du es aufgenommen hast ❓ bei meinem Handy im Offline kenne ich sowas nicht.

                      Probiere mal das ganze bei Offline lieber Con, Du weißt doch dabei sparste dann auch noch Akku 👋

                      Is that a Carplay device where you recorded it? I don't know of any such thing on my phone when it's offline.

                      Try it offline dear Con, you know you'll save battery that way 👋

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote on last edited by
                      #20

                      @Hubert-Thoring said in Map showing me off route in fields!:

                      Probiere mal das ganze bei Offline lieber Con,

                      Nein das ist mein Handy. Und das ist schon offline lieber Hubert 😉
                      dd9458ea-5b5b-4f80-a498-4164eccfcc5c-image.png

                      Und ich habe auch kein Batterie Problem 😉

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      Hubert Thoringundefined 1 Reply Last reply
                      0
                      • Con Hennekensundefined Con Hennekens

                        @Hubert-Thoring said in Map showing me off route in fields!:

                        Probiere mal das ganze bei Offline lieber Con,

                        Nein das ist mein Handy. Und das ist schon offline lieber Hubert 😉
                        dd9458ea-5b5b-4f80-a498-4164eccfcc5c-image.png

                        Und ich habe auch kein Batterie Problem 😉

                        Hubert Thoringundefined Offline
                        Hubert Thoringundefined Offline
                        Hubert Thoring
                        Valued contributor
                        wrote on last edited by
                        #21

                        @Con-Hennekens : oh das Problem liegt dann wohl ehr bei der verwendeten Hardware. Mein iOS Handy iPhone Xr läuft ohne Probleme

                        VG Hubert
                        Info zum Beta Test "Next App" dazu die Hardware ...
                        iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
                        ❗️MyRoute-App im Cradel und Remotek-One❗️

                        Con Hennekensundefined 1 Reply Last reply
                        0
                        • Hubert Thoringundefined Hubert Thoring

                          @Con-Hennekens : oh das Problem liegt dann wohl ehr bei der verwendeten Hardware. Mein iOS Handy iPhone Xr läuft ohne Probleme

                          Con Hennekensundefined Offline
                          Con Hennekensundefined Offline
                          Con Hennekens
                          Alpha tester
                          wrote on last edited by Con Hennekens
                          #22

                          @Hubert-Thoring, I don't have most of the problems that are posted in this forum. I don't start by blaming their hardware. Fact is that on the same hardware this problem was not there before. Besides this, I have never seen any behaviour like this in gMaps, which I use regularly too. So my guess still is a software problem.

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                          Michael Rhysundefined 1 Reply Last reply
                          1
                          • Con Hennekensundefined Con Hennekens

                            @Hubert-Thoring, I don't have most of the problems that are posted in this forum. I don't start by blaming their hardware. Fact is that on the same hardware this problem was not there before. Besides this, I have never seen any behaviour like this in gMaps, which I use regularly too. So my guess still is a software problem.

                            Michael Rhysundefined Offline
                            Michael Rhysundefined Offline
                            Michael Rhys
                            wrote on last edited by
                            #23

                            @Con-Hennekens I wish I could post screen shots. I think I am getting closer to identifying the issue. The problem seems to be related to the mode. If the mode is always north or the zoomed out mode things seem fine. If the mode is the one that auto zooms in then it is a disaster. I have screen shits from the 3 different modes will upload them when I return home I am still on my tour. But after 2300miles I have to say that the auto zoom mode works less than 30pct of the time. You really need to resolve this before pushing the beta to production.

                            Con Hennekensundefined 1 Reply Last reply
                            1
                            • Corjan Meijerinkundefined Corjan Meijerink

                              Back from vacation soon 😉
                              We’ve got the issue noted and will investigate!

                              Michael Rhysundefined Offline
                              Michael Rhysundefined Offline
                              Michael Rhys
                              wrote on last edited by
                              #24

                              @Corjan-Meijerink I have been unable to add screen shots here. However I was able to create a support request referring to this thread. On that request I was able to upload screenshots I hope they help. The issue is happening a lot.

                              Corjan Meijerinkundefined 1 Reply Last reply
                              0
                              • Michael Rhysundefined Michael Rhys

                                @Corjan-Meijerink I have been unable to add screen shots here. However I was able to create a support request referring to this thread. On that request I was able to upload screenshots I hope they help. The issue is happening a lot.

                                Corjan Meijerinkundefined Offline
                                Corjan Meijerinkundefined Offline
                                Corjan Meijerink
                                Developer
                                wrote on last edited by
                                #25

                                @Michael-Rhys I’ve replied to you there 🙂

                                1 Reply Last reply
                                -1
                                • Michael Rhysundefined Michael Rhys

                                  @Con-Hennekens I wish I could post screen shots. I think I am getting closer to identifying the issue. The problem seems to be related to the mode. If the mode is always north or the zoomed out mode things seem fine. If the mode is the one that auto zooms in then it is a disaster. I have screen shits from the 3 different modes will upload them when I return home I am still on my tour. But after 2300miles I have to say that the auto zoom mode works less than 30pct of the time. You really need to resolve this before pushing the beta to production.

                                  Con Hennekensundefined Offline
                                  Con Hennekensundefined Offline
                                  Con Hennekens
                                  Alpha tester
                                  wrote on last edited by
                                  #26

                                  @Michael-Rhys, it is not me pushing anything, but:

                                  screen shits

                                  this sums it up really nice... 🤣

                                  I am just an enthusiastic MRA user, and hope you will be one too!

                                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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