Skip to content
  • Categories
  • Recent
  • Popular
  • Support
  • MyRoute-app
Collapse
Brand Logo

MRA Community Forum

  1. Home
  2. The MyRoute-app
  3. [App] Suggestions and Discussion
  4. Logged out of app, can't login without internet connection

Logged out of app, can't login without internet connection

Scheduled Pinned Locked Moved [App] Suggestions and Discussion
8 Posts 6 Posters 500 Views 1 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • undefined Offline
    undefined Offline
    Bikerlou
    wrote on 3 Jul 2024, 10:43 last edited by Bikerlou 7 Mar 2024, 10:43
    #1

    I have downloaded routes that I want to access on my android phone when offline, but I am repeatedly logged off and then unable to log back in again when I do not have access to wifi or data connection. This means that the app is useless to me in this circumstance.
    There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.
    I note that this issue was raised last year, but does not appear to have been resolved.
    Is there any way round it?

    undefined undefined 2 Replies Last reply 3 Jul 2024, 10:53
    1
    • undefined Bikerlou
      3 Jul 2024, 10:43

      I have downloaded routes that I want to access on my android phone when offline, but I am repeatedly logged off and then unable to log back in again when I do not have access to wifi or data connection. This means that the app is useless to me in this circumstance.
      There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.
      I note that this issue was raised last year, but does not appear to have been resolved.
      Is there any way round it?

      undefined Offline
      undefined Offline
      Cookie On Tour
      wrote on 3 Jul 2024, 10:53 last edited by
      #2

      @Bikerlou I have experienced this with the iOS App too. I do support your request!

      Mit freundlichen Gruessen / Met vriendelijke groet / Best regards

      Joerg
      (Cookie-On-Tour.de)

      1 Reply Last reply
      0
      • undefined Nick Carthew moved this topic from [Web] Problems, Bugs and other Issues on 3 Jul 2024, 11:00
      • undefined Bikerlou
        3 Jul 2024, 10:43

        I have downloaded routes that I want to access on my android phone when offline, but I am repeatedly logged off and then unable to log back in again when I do not have access to wifi or data connection. This means that the app is useless to me in this circumstance.
        There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.
        I note that this issue was raised last year, but does not appear to have been resolved.
        Is there any way round it?

        undefined Offline
        undefined Offline
        Con Hennekens
        wrote on 4 Jul 2024, 11:45 last edited by
        #3

        @Bikerlou, I virtually never need to log in again. I remember once when it was necessary because of an update, but usually even that is no problem. Maybe it is best to open a support ticket for this: https://www.myrouteapp.com/support

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        1 Reply Last reply
        0
        • undefined Offline
          undefined Offline
          Nick Carthew
          RouteXperts Instructor
          wrote on 4 Jul 2024, 12:39 last edited by
          #4

          I’m the same as @Con-Hennekens and never need to login each time I open the app. Do you use a third party like Google or Facebook for your login credentials or do you use email and password?

          4ca52e0e-c1dc-454a-bfe1-52c520609f6f-image.png

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          undefined 1 Reply Last reply 7 Jul 2024, 06:42
          0
          • undefined Nick Carthew
            4 Jul 2024, 12:39

            I’m the same as @Con-Hennekens and never need to login each time I open the app. Do you use a third party like Google or Facebook for your login credentials or do you use email and password?

            4ca52e0e-c1dc-454a-bfe1-52c520609f6f-image.png

            undefined Offline
            undefined Offline
            Bikerlou
            wrote on 7 Jul 2024, 06:42 last edited by
            #5

            @Nick-Carthew I use email and password to log in

            undefined 1 Reply Last reply 7 Jul 2024, 10:00
            0
            • undefined Bikerlou
              7 Jul 2024, 06:42

              @Nick-Carthew I use email and password to log in

              undefined Offline
              undefined Offline
              Marinus van Deudekom
              RouteXperts
              wrote on 7 Jul 2024, 10:00 last edited by
              #6

              @Bikerlou there's a box that you can check when logging in dit the app will remember your username and password

              Honda Goldwing GL1500,
              Honda Silverwing GL 650
              DMD2 T865X 8 inch Android tablet using MRA next for navigation
              Garmin XT (almost in the cupboard)
              Samsung S20FE mounted on a Quadlock and using Android Auto in my car

              1 Reply Last reply
              0
              • undefined Offline
                undefined Offline
                richtea999
                wrote on 7 Jul 2024, 11:52 last edited by richtea999 7 Jul 2024, 11:55
                #7

                @Bikerlou said in Logged out of app, can't login without internet connection:

                There doesn't seem to be any option to remember me, and I don't know when or why it 'forgets' me - it doesn't happen every time I try.

                One aspect that might help the developers resolve it is whether it happens randomly, or whether it only happens after a long time offline, i.e. maybe the user/password are cached for a cetain time, and then it requires a connection to refresh.

                I use email to log in, and it always remembers me.
                There is no 'remember me' option that I can see on Android or iOS - it does it automatically, which is what you would expect from an app running on a personal device.

                1 Reply Last reply
                0
                • undefined Offline
                  undefined Offline
                  Bikerlou
                  wrote on 4 Aug 2024, 21:38 last edited by
                  #8

                  No resolution to this problem. I wouldn't be able to rely on MRA as my method of navigation as I can never rely on being able to log in to the app when I don't have internet access - fortunately I upload my routes to my Garmin Nuvo which I can be sure to connect to. I don't know how to resolve this issue with MRA. Disappointing.

                  1 Reply Last reply
                  0
                  Reply
                  • Reply as topic
                  Log in to reply
                  • Oldest to Newest
                  • Newest to Oldest
                  • Most Votes


                  ACTIVE USERS
                  undefined
                  Nick Carthew
                  about an hour ago
                  undefined
                  Marinus van Deudekom
                  about 6 hours ago
                  undefined
                  Con Hennekens
                  about 8 hours ago
                  undefined
                  richtea999
                  21 days ago
                  undefined
                  Cookie On Tour
                  22 days ago
                  undefined
                  Bikerlou
                  11 Nov 2024, 10:57
                  POPULAR TOPICS
                  • Route app werkt helaas nog niet hoe ik het graag zou zien.
                    undefined
                    P van der Meulen
                    about an hour ago
                    1
                    24
                    480

                  • Over heating phone?
                    undefined
                    Gos Kuus
                    about 5 hours ago
                    0
                    8
                    95

                  • Newcomer
                    Rob Verhoeffundefined
                    Rob Verhoeff
                    17 minutes ago
                    0
                    3
                    11

                  • iOS crashing with Silverfox B8J and panning not working
                    Corjan Meijerinkundefined
                    Corjan Meijerink
                    about 2 hours ago
                    0
                    13
                    168

                  • waypoint name on carplay
                    undefined
                    Cristiano Repetti
                    about 4 hours ago
                    0
                    3
                    24

                  • Anyone problems with iOS 18.5?
                    Rob Verhoeffundefined
                    Rob Verhoeff
                    19 minutes ago
                    0
                    9
                    89

                  • Overdracht naar GPS via MyDrive
                    RetiredWingManundefined
                    RetiredWingMan
                    about 3 hours ago
                    0
                    2
                    29

                  • Factuur opvragen
                    Hans van de Ven MR.MRAundefined
                    Hans van de Ven MR.MRA
                    about 4 hours ago
                    0
                    2
                    31
                  MY GROUPS
                  • Login

                  • Login or register to search.
                  • First post
                    Last post
                  0
                  • Categories
                  • Recent
                  • Popular
                  • Support
                  • MyRoute-app