Bugs: 'Something went wrong' & grey screen
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These are both on Android, app v4.0.2 - 203:
They're not showstoppers but because they're at the start/restart of navigating (helmet on, ready to go, etc) new users will be thinking 'Whoa, its not very stable', which would be unfair, so probably worth having a look at.
1:
(occasional failure)
On opening a route and pressing 'Navigate' (or possibly 'Start') I quite often get a 'Something went wrong' popup.Dismiss the popup, have another go and it always recovers and navigates/starts as expected.
There is also a spinner shown if I remember correctly (below the Navigate/Start) so it feels like a timing / data downloading issue, as if the app isn't quite ready yet. Maybe don't show the Navigate /Start until the spinner has gone?
(I'll try and add a screenshot, but as ever, I can't get it to break having seen it three times in a few minutes. Grr.)
2:
(easily reproducible)
You sometimes get a grey screen after 'Resume navigation?' -> Navigate. I would have usually used the back button beforehand to stop navigation if that makes any difference to the flow.That one isn't recoverable other than kill the app and re-open it. Recovery is usually good, no data is lost, you get the same Resume popup again. Sometimes you'll get a second grey screen on trying to resume again, but it mostly just works second time.
Exciting screenshots for 2:
-
These are both on Android, app v4.0.2 - 203:
They're not showstoppers but because they're at the start/restart of navigating (helmet on, ready to go, etc) new users will be thinking 'Whoa, its not very stable', which would be unfair, so probably worth having a look at.
1:
(occasional failure)
On opening a route and pressing 'Navigate' (or possibly 'Start') I quite often get a 'Something went wrong' popup.Dismiss the popup, have another go and it always recovers and navigates/starts as expected.
There is also a spinner shown if I remember correctly (below the Navigate/Start) so it feels like a timing / data downloading issue, as if the app isn't quite ready yet. Maybe don't show the Navigate /Start until the spinner has gone?
(I'll try and add a screenshot, but as ever, I can't get it to break having seen it three times in a few minutes. Grr.)
2:
(easily reproducible)
You sometimes get a grey screen after 'Resume navigation?' -> Navigate. I would have usually used the back button beforehand to stop navigation if that makes any difference to the flow.That one isn't recoverable other than kill the app and re-open it. Recovery is usually good, no data is lost, you get the same Resume popup again. Sometimes you'll get a second grey screen on trying to resume again, but it mostly just works second time.
Exciting screenshots for 2:
@richtea999 said in Bugs: 'Something went wrong' & grey screen:
1:
(occasional failure)
On opening a route and pressing 'Navigate' (or possibly 'Start') I quite often get a 'Something went wrong' popup.
Dismiss the popup, have another go and it always recovers and navigates/starts as expected.
There is also a spinner shown if I remember correctly (below the Navigate/Start) so it feels like a timing / data downloading issue, as if the app isn't quite ready yet. Maybe don't show the Navigate /Start until the spinner has gone?
(I'll try and add a screenshot, but as ever, I can't get it to break having seen it three times in a few minutes. Grr.)I have this nearly every time after open a route. Yes waiting a moment helps. But it would be a good idea to wait with the Start button until the route is downloaded completely or the route is calculated complete.
-
These are both on Android, app v4.0.2 - 203:
They're not showstoppers but because they're at the start/restart of navigating (helmet on, ready to go, etc) new users will be thinking 'Whoa, its not very stable', which would be unfair, so probably worth having a look at.
1:
(occasional failure)
On opening a route and pressing 'Navigate' (or possibly 'Start') I quite often get a 'Something went wrong' popup.Dismiss the popup, have another go and it always recovers and navigates/starts as expected.
There is also a spinner shown if I remember correctly (below the Navigate/Start) so it feels like a timing / data downloading issue, as if the app isn't quite ready yet. Maybe don't show the Navigate /Start until the spinner has gone?
(I'll try and add a screenshot, but as ever, I can't get it to break having seen it three times in a few minutes. Grr.)
2:
(easily reproducible)
You sometimes get a grey screen after 'Resume navigation?' -> Navigate. I would have usually used the back button beforehand to stop navigation if that makes any difference to the flow.That one isn't recoverable other than kill the app and re-open it. Recovery is usually good, no data is lost, you get the same Resume popup again. Sometimes you'll get a second grey screen on trying to resume again, but it mostly just works second time.
Exciting screenshots for 2:
@richtea999 said in Bugs: 'Something went wrong' & grey screen:
2:
(easily reproducible)
You sometimes get a grey screen after 'Resume navigation?' -> Navigate. I would have usually used the back button beforehand to stop navigation if that makes any difference to the flow.
That one isn't recoverable other than kill the app and re-open it. Recovery is usually good, no data is lost, you get the same Resume popup again. Sometimes you'll get a second grey screen on trying to resume again, but it mostly just works second time.I tried this and yes it is reproducible. After stopping a navigation and continue the same, it results in grey screen.
You can return to the main screen with back. -
@Jörgen Thanks for confirming Jörgen - that's very helpful that it's not just me!
My point - possibly long-winded - is that neither bug causes harm to users / data, but they do cause harm to the perception of the app.
You and I are now used to it, but a newcomer will go 'Whaat?!'.
-
I’ll give it a look!
Thanks for sharing
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@Jörgen Thanks for confirming Jörgen - that's very helpful that it's not just me!
My point - possibly long-winded - is that neither bug causes harm to users / data, but they do cause harm to the perception of the app.
You and I are now used to it, but a newcomer will go 'Whaat?!'.
@richtea999 That's why it's beta! I had such a screen when opening a tracklog and turned the screen from portrait to landscape. Never seen it before. I couldn't reproduce this one in particular.
-
These are both on Android, app v4.0.2 - 203:
They're not showstoppers but because they're at the start/restart of navigating (helmet on, ready to go, etc) new users will be thinking 'Whoa, its not very stable', which would be unfair, so probably worth having a look at.
1:
(occasional failure)
On opening a route and pressing 'Navigate' (or possibly 'Start') I quite often get a 'Something went wrong' popup.Dismiss the popup, have another go and it always recovers and navigates/starts as expected.
There is also a spinner shown if I remember correctly (below the Navigate/Start) so it feels like a timing / data downloading issue, as if the app isn't quite ready yet. Maybe don't show the Navigate /Start until the spinner has gone?
(I'll try and add a screenshot, but as ever, I can't get it to break having seen it three times in a few minutes. Grr.)
2:
(easily reproducible)
You sometimes get a grey screen after 'Resume navigation?' -> Navigate. I would have usually used the back button beforehand to stop navigation if that makes any difference to the flow.That one isn't recoverable other than kill the app and re-open it. Recovery is usually good, no data is lost, you get the same Resume popup again. Sometimes you'll get a second grey screen on trying to resume again, but it mostly just works second time.
Exciting screenshots for 2:
@richtea999 had the grey screen happen twice today with resume navigation. Have to not resume and start fresh nav in order to resolve.
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I’ll give it a look!
Thanks for sharing@Corjan-Meijerink I've now had app crashes in virtually the same location as previous crashes. Makes me wonder if it might have something to do with Here data?
2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.
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@Corjan-Meijerink I've now had app crashes in virtually the same location as previous crashes. Makes me wonder if it might have something to do with Here data?
@Doug-Robinson no clue
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Just to document it. Yesterday during a few dry run exercises
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