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MyRoute-app Navigation issue

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    Corjan Meijerink
    administrator
    wrote on 1 Apr 2023, 12:56 last edited by
    #1

    Hi all,

    Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

    The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

    Sorry for the inconvenience.

    undefined undefined undefined 3 Replies Last reply 2 Apr 2023, 07:23
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    • undefined Nick Carthew referenced this topic on 1 Apr 2023, 13:10
    • undefined Nick Carthew referenced this topic on 1 Apr 2023, 13:14
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      Tim Thompson
      wrote on 1 Apr 2023, 13:51 last edited by
      #2

      Hmmm... Interesting...

      I had thought that the Navigation app could operate totally independent of an internet connection - assuming that routes had been loaded previously. How is this related?

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      • undefined Rob Verhoeff referenced this topic on 1 Apr 2023, 14:09
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        Jörgen
        Instructor
        wrote on 1 Apr 2023, 14:25 last edited by
        #3

        Has this something todo with the date today?

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        undefined 1 Reply Last reply 1 Apr 2023, 15:20
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        • undefined Jörgen
          1 Apr 2023, 14:25

          Has this something todo with the date today?

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          Tim Thompson
          wrote on 1 Apr 2023, 15:20 last edited by
          #4

          @Jörgen Don't think so.

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            Arco Parlevliet
            wrote on 1 Apr 2023, 22:02 last edited by
            #5

            super balen dit, zeker ook omdat het morgen de nationale dag van de motorrijder is........laten we hopen dat het na de F1 race morgenochtend allemaal weer operationeel is dan kunnen we toch nog lekker navigeren.

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            • undefined Corjan Meijerink
              1 Apr 2023, 12:56

              Hi all,

              Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

              The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

              Sorry for the inconvenience.

              undefined Offline
              undefined Offline
              Peter Hoorn
              wrote on 2 Apr 2023, 07:23 last edited by
              #6

              @Corjan-Meijerink

              1 Reply Last reply
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              • undefined Nick Carthew referenced this topic on 2 Apr 2023, 08:04
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                David Ward 0
                wrote on 2 Apr 2023, 10:51 last edited by
                #7

                I was doing the 460mile South West (England) Penninsula Spring Rally yesterday, in Somerset, Devon and Cornwall. Lots of meticulous route planning and all set to go on the Nav app - until... nothing!

                Fortunately I had duplicated everything on to my TomTom in advance so all was not lost...

                David

                1 Reply Last reply
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                • undefined Corjan Meijerink
                  1 Apr 2023, 12:56

                  Hi all,

                  Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

                  The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

                  Sorry for the inconvenience.

                  undefined Offline
                  undefined Offline
                  Emile van Geel 0
                  wrote on 2 Apr 2023, 16:42 last edited by
                  #8

                  @Corjan-Meijerink could we get an update of this issue please?

                  1 Reply Last reply
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                    Corjan Meijerink
                    administrator
                    wrote on 2 Apr 2023, 17:46 last edited by
                    #9

                    I’m still working on it. iOS will most likely be fixed tomorrow and Android hopefully a day later 🙂

                    Updating the app from the App / Play store will be mandatory. Obviously we will communicate when the relevant update is available!

                    undefined 1 Reply Last reply 2 Apr 2023, 21:19
                    2
                    • undefined Nick Carthew referenced this topic on 2 Apr 2023, 18:57
                    • undefined Corjan Meijerink
                      2 Apr 2023, 17:46

                      I’m still working on it. iOS will most likely be fixed tomorrow and Android hopefully a day later 🙂

                      Updating the app from the App / Play store will be mandatory. Obviously we will communicate when the relevant update is available!

                      undefined Offline
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                      Eddie Phelan 0
                      wrote on 2 Apr 2023, 21:19 last edited by
                      #10

                      @Corjan-Meijerink Thank you for the update

                      1 Reply Last reply
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                      • undefined Corjan Meijerink
                        1 Apr 2023, 12:56

                        Hi all,

                        Unfortunately the MyRoute-app Navigation app has a major issue due to an outage of related services. The app cannot be used in a correct manner at this point. We are working on a solution.

                        The issue is only related to the Navigation app. The website, Mobile app or Beta program are not affected.

                        Sorry for the inconvenience.

                        undefined Offline
                        undefined Offline
                        Steve Lynch
                        wrote on 3 Apr 2023, 05:09 last edited by Steve Lynch 4 Mar 2023, 05:10
                        #11

                        @Corjan-Meijerink

                        It is good to hear that MRA Next Beta was not affected by this.
                        The question is though, does MRA Navigation Next also rely on “Related Services” that could also take down MRA Next as well?

                        You don’t stop riding when you get old, you get old when you stop riding.

                        1 Reply Last reply
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                          Adrian Faloon
                          wrote on 3 Apr 2023, 08:27 last edited by
                          #12

                          Good morning, please can we get an update. We have a fleet of 20 drivers that are unable to work today.

                          undefined 1 Reply Last reply 3 Apr 2023, 08:43
                          1
                          • undefined Adrian Faloon
                            3 Apr 2023, 08:27

                            Good morning, please can we get an update. We have a fleet of 20 drivers that are unable to work today.

                            undefined Offline
                            undefined Offline
                            Corjan Meijerink
                            administrator
                            wrote on 3 Apr 2023, 08:43 last edited by
                            #13

                            @Adrian-Faloon iOS update is being processed by Apple - if you use that platform a new version will be available shortly (hopefully).

                            I think we've also solved the problem for Android, going to test that now. If successful I'll start the approval process with Google immediately. This usually will take another day.

                            1 Reply Last reply
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                              Corjan Meijerink
                              administrator
                              wrote on 3 Apr 2023, 14:38 last edited by
                              #14

                              Read the progress update regarding the issue here: https://forum.myrouteapp.com/topic/3599/navigation-issue-update

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                              3 Apr 2023, 05:09


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                              about 6 hours ago
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                              12 Oct 2024, 10:18
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                              8 Aug 2024, 07:58
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                              12 Aug 2023, 15:03
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                              19 Jun 2023, 19:52
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                              2 Apr 2023, 21:19
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                              2 Apr 2023, 16:42
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                              2 Apr 2023, 10:51
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                              1 Apr 2023, 22:02
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