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Confused between web and app versions

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  • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

    @Simon-Ferrari

    Hi Simon, create the routes in the Here-map.

    Herko ter Horstundefined Offline
    Herko ter Horstundefined Offline
    Herko ter Horst
    wrote on last edited by
    #4

    @Hans-van-de-Ven-MRA-Master While it is a good idea to create routes on the map that the navigation device/app uses, I don't think this matters in which routes are synchronised between MRA Routeplanner and Navigation, right?

    Steve Lynchundefined Con Hennekensundefined 2 Replies Last reply
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    • Herko ter Horstundefined Herko ter Horst

      @Hans-van-de-Ven-MRA-Master While it is a good idea to create routes on the map that the navigation device/app uses, I don't think this matters in which routes are synchronised between MRA Routeplanner and Navigation, right?

      Steve Lynchundefined Offline
      Steve Lynchundefined Offline
      Steve Lynch
      Valued contributor
      wrote on last edited by Steve Lynch
      #5

      @Herko-ter-Horst
      That’s a good question you ask at the end.
      I am a big fan of the Tom Tom Windey/Curvey algorithms.

      The screenshot below is an example using the Tom Tom
      algorithm to take me from Rykas Cafe to Teapot Island.
      I would also like clarification if this will cause any issues.
      I would plan to drive this as a Route-Track.

      CC55609B-B038-4F6F-9490-A8209F34E834.jpeg

      You don’t stop riding when you get old, you get old when you stop riding.

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      • Herko ter Horstundefined Herko ter Horst

        @Simon-Ferrari you should certainly be able to see routes created on the website in the Navigation app. Are you sure you are logged in with the same e-mail-address for both, as that's a common mistake which causes this type of confusion?

        Simon Ferrariundefined Offline
        Simon Ferrariundefined Offline
        Simon Ferrari
        wrote on last edited by Simon Ferrari
        #6

        @Herko-ter-Horst pretty sure it’s the same account as I’m using my Google account and to log into the app I have to use the special password in the web app profile.

        To check I logged out of the Navigation app and logged in again and the route in the web app did not sync. Annoyingly the route I had created in the Navigation app was no longer there (in the phone) either.

        Not a positive start.

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        • Herko ter Horstundefined Herko ter Horst

          @Simon-Ferrari you should certainly be able to see routes created on the website in the Navigation app. Are you sure you are logged in with the same e-mail-address for both, as that's a common mistake which causes this type of confusion?

          Simon Ferrariundefined Offline
          Simon Ferrariundefined Offline
          Simon Ferrari
          wrote on last edited by
          #7

          @Herko-ter-Horst Reading a reply to another post I installed myroute-app Mobile and that does have the route from the web app. So I then created a route in myroute-app Navigation again and that has not synced with either the web app or the Mobile app. So very confusing trying to make sense of this based on the information on the website.

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          • Herko ter Horstundefined Herko ter Horst

            @Hans-van-de-Ven-MRA-Master While it is a good idea to create routes on the map that the navigation device/app uses, I don't think this matters in which routes are synchronised between MRA Routeplanner and Navigation, right?

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote on last edited by Con Hennekens
            #8

            @Herko-ter-Horst said in Confused between web and app versions:

            I don't think this matters in which routes are synchronised between MRA Routeplanner and Navigation, right?

            No it doesn't. I tried two-way from within all 3 apps (Mobile, Navigaten, Web).

            @Steve-Lynch said in Confused between web and app versions:

            I would also like clarification if this will cause any issues.
            I would plan to drive this as a Route-Track.

            If you export the track from the web-app and import that as a track, the track will be as intended, routed over the TT map and navigated over the Here map (isn't life beautiful! 😉 ) I assume exporting from within Mobile does the same, but didn't try. It would not be logical if it didn't since it uses the website within an embedded browser for that function.

            @Simon-Ferrari said in Confused between web and app versions:

            pretty sure it’s the same account as I’m using my Google account and to log into the app

            I am pretty sure it is NOT the same account 😉 . There is no syncing going on. All apps look into the same cloud storage, so there is no syncing necessary. I advise to register through the website, not by any social media service, but by your own email address, and use that account also on your portable devices.

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            Simon Ferrariundefined 1 Reply Last reply
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            • Con Hennekensundefined Con Hennekens

              @Herko-ter-Horst said in Confused between web and app versions:

              I don't think this matters in which routes are synchronised between MRA Routeplanner and Navigation, right?

              No it doesn't. I tried two-way from within all 3 apps (Mobile, Navigaten, Web).

              @Steve-Lynch said in Confused between web and app versions:

              I would also like clarification if this will cause any issues.
              I would plan to drive this as a Route-Track.

              If you export the track from the web-app and import that as a track, the track will be as intended, routed over the TT map and navigated over the Here map (isn't life beautiful! 😉 ) I assume exporting from within Mobile does the same, but didn't try. It would not be logical if it didn't since it uses the website within an embedded browser for that function.

              @Simon-Ferrari said in Confused between web and app versions:

              pretty sure it’s the same account as I’m using my Google account and to log into the app

              I am pretty sure it is NOT the same account 😉 . There is no syncing going on. All apps look into the same cloud storage, so there is no syncing necessary. I advise to register through the website, not by any social media service, but by your own email address, and use that account also on your portable devices.

              Simon Ferrariundefined Offline
              Simon Ferrariundefined Offline
              Simon Ferrari
              wrote on last edited by
              #9

              @Con-Hennekens I appreciate your help but as the Navigation app doesn’t allow social media account logins directly and so you have to use the special password in the web profile, it wouldn’t let me log in if I had the wrong account details. Also as the Navigation app doesn’t seem to save routes (if I log out and log in again the route I created in it previously disappears) it seems the Navigation app is not even connecting to a cloud.

              Herko ter Horstundefined Con Hennekensundefined 2 Replies Last reply
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              • Simon Ferrariundefined Simon Ferrari

                @Con-Hennekens I appreciate your help but as the Navigation app doesn’t allow social media account logins directly and so you have to use the special password in the web profile, it wouldn’t let me log in if I had the wrong account details. Also as the Navigation app doesn’t seem to save routes (if I log out and log in again the route I created in it previously disappears) it seems the Navigation app is not even connecting to a cloud.

                Herko ter Horstundefined Offline
                Herko ter Horstundefined Offline
                Herko ter Horst
                wrote on last edited by
                #10

                @Simon-Ferrari It sounds like there could be an issue with the current navigation app and logins through a cloud provider (like Google). I have no experience with that situation, as I have a regular email/password account. You may want to contact Support to see if they can help.

                Note that the next release of Navigation, currently in beta, is part of the Mobile app, which, as you've found, does connect correctly.

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                • Simon Ferrariundefined Simon Ferrari

                  @Con-Hennekens I appreciate your help but as the Navigation app doesn’t allow social media account logins directly and so you have to use the special password in the web profile, it wouldn’t let me log in if I had the wrong account details. Also as the Navigation app doesn’t seem to save routes (if I log out and log in again the route I created in it previously disappears) it seems the Navigation app is not even connecting to a cloud.

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #11

                  @Simon-Ferrarim, That sounds plausible. Like @Herko-ter-Horst I have no experience with the social media login-method. Since you are in a trial, nothing will be lost by starting over with a new non-social media registered account. I'd try that, and warn MRA support about the situation.

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                  • Simon Ferrariundefined Simon Ferrari

                    So I’m a long term InRoute users but thought I’d try myroute. I’m on the myroute-app Navigation trial and the basic website service, when I create a route in either I cannot see it in the other, isn’t this the point though?

                    I’m assuming it’s because I’m using the basic web service but wanted to clarify before I upgrade.

                    Thanks!

                    Simon Ferrariundefined Offline
                    Simon Ferrariundefined Offline
                    Simon Ferrari
                    wrote on last edited by
                    #12

                    @Simon-Ferrari I’ve worked through this a bit more and I can sync routes between Navigation and Web. What it didn’t do was sync the Roundtour I originally generated in Web. Not sure why unless it’s because it shows as a “route-track” whereas if I create a route from scratch it just shows as a route.

                    Nick Carthewundefined 1 Reply Last reply
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                    • Simon Ferrariundefined Simon Ferrari

                      @Simon-Ferrari I’ve worked through this a bit more and I can sync routes between Navigation and Web. What it didn’t do was sync the Roundtour I originally generated in Web. Not sure why unless it’s because it shows as a “route-track” whereas if I create a route from scratch it just shows as a route.

                      Nick Carthewundefined Offline
                      Nick Carthewundefined Offline
                      Nick Carthew
                      RouteXpert
                      wrote on last edited by Nick Carthew
                      #13

                      @Simon-Ferrari said in Confused between web and app versions:

                      @Simon-Ferrari I’ve worked through this a bit more and I can sync routes between Navigation and Web. What it didn’t do was sync the Roundtour I originally generated in Web. Not sure why unless it’s because it shows as a “route-track” whereas if I create a route from scratch it just shows as a route.

                      MRA Navigation will not recognise a route-track. Convert the route-track to a route by clicking +Edit Route-track to be able to use it for navigating.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

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