GOLD MEMBER
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Why am I being asked to subscribe, when converting route to Gold, when I have paid for lifetime membership..
Don't vote! or the Government will get in.
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Why am I being asked to subscribe, when converting route to Gold, when I have paid for lifetime membership..
@Bill-Harrison Your question isn’t clear, what do you mean when you say: “converting route to Gold”?
Always willing to help if I can.
Triumph Tiger 1200 XRT called Tina.
MRA Navigation Next and SilverFox B8J bar buttons.
Quadlock wireless mount for IPhone 11.
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TomTom Rider 500. (In the cupboard now) -
Like @Nick-Carthew said, the question is quite unclear... In general there are two possibilities:
- you are trying to navigate with the app, while not having subscribed to a Navigation license
- you subscribed to a Gold License with another account as what you are currently using in the planner (YES that happens...
)
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@Bill-Harrison Your question isn’t clear, what do you mean when you say: “converting route to Gold”?
Not sure how to make this any clearer.
Route is created in Default (open street maps) and converted to Gold in the drop down window "Tom Tom gold"Equally, when I come to open a route from one of my folders. e.g. Bike Rides 2025. A new window opens "MRA routplanner Gold is required for this action" with an orange upgrade button.
Hope this helps
Don't vote! or the Government will get in.
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Not sure how to make this any clearer.
Route is created in Default (open street maps) and converted to Gold in the drop down window "Tom Tom gold"Equally, when I come to open a route from one of my folders. e.g. Bike Rides 2025. A new window opens "MRA routplanner Gold is required for this action" with an orange upgrade button.
Hope this helps
@Bill-Harrison It seems to me as though you do not have a Gold route planner subscription and you are trying to access items that are for Gold subscriptions only.
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Not sure how to make this any clearer.
Route is created in Default (open street maps) and converted to Gold in the drop down window "Tom Tom gold"Equally, when I come to open a route from one of my folders. e.g. Bike Rides 2025. A new window opens "MRA routplanner Gold is required for this action" with an orange upgrade button.
Hope this helps
@Bill-Harrison, I guess that leaves my second suggestion above. Without being aware of it, you obviously use multiple accounts. If you create a ticket in the support-page, they can likely help you to merge those into one.
