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Shared route not loading

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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    Nigel Ralphson
    wrote on 2 Jun 2024, 11:03 last edited by Nigel Ralphson 6 Feb 2024, 11:04
    #1

    !Hi, my friend is sharing my routes and it has worked fine but now he gets the message "could not calculate route". I'm using the same route with no issues . He's reinstalled the app but no joy. Any ideas?

    undefined 1 Reply Last reply 2 Jun 2024, 14:26
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    • undefined Nigel Ralphson
      2 Jun 2024, 11:03

      !Hi, my friend is sharing my routes and it has worked fine but now he gets the message "could not calculate route". I'm using the same route with no issues . He's reinstalled the app but no joy. Any ideas?

      undefined Offline
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      Con Hennekens
      wrote on 2 Jun 2024, 14:26 last edited by
      #2

      @Nigel-Ralphson, Try to add some more detail to your questions. Preferably screenshots, link to the route, settings of the app etc.

      Usually when the app can't calculate a route, it is because:

      • one of the waypoints is placed on a location that is unreachable, which is not the case here because on your phone it seems to be no problem.
      • not all needed map regions are available offline, while his phone is on offline navigation mode. You would however receive a question to online.

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      undefined 1 Reply Last reply 2 Jun 2024, 17:50
      0
      • undefined Con Hennekens
        2 Jun 2024, 14:26

        @Nigel-Ralphson, Try to add some more detail to your questions. Preferably screenshots, link to the route, settings of the app etc.

        Usually when the app can't calculate a route, it is because:

        • one of the waypoints is placed on a location that is unreachable, which is not the case here because on your phone it seems to be no problem.
        • not all needed map regions are available offline, while his phone is on offline navigation mode. You would however receive a question to online.
        undefined Offline
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        Nigel Ralphson
        wrote on 2 Jun 2024, 17:50 last edited by
        #3

        @Con-Hennekens Hi, this is the route

        View 'Herisson - Kaiserslautern' in MyRoute-app! https://www.myrouteapp.com/route/open/9057140

        Hes tried other routes and they dont work. Hes online so thats not the issue.

        I cant add screenshots from my mobile as when i click it i just get this......![alt text](image url)

        undefined undefined 2 Replies Last reply 2 Jun 2024, 19:28
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        • undefined Nigel Ralphson
          2 Jun 2024, 17:50

          @Con-Hennekens Hi, this is the route

          View 'Herisson - Kaiserslautern' in MyRoute-app! https://www.myrouteapp.com/route/open/9057140

          Hes tried other routes and they dont work. Hes online so thats not the issue.

          I cant add screenshots from my mobile as when i click it i just get this......![alt text](image url)

          undefined Offline
          undefined Offline
          Con Hennekens
          wrote on 2 Jun 2024, 19:28 last edited by
          #4

          @Nigel-Ralphson, In online mode I can start that route just fine. In offline mode I get an error saying the route cannot be calculated with the ofline maps. That is despite me having the maps foor Belgium, Luxemburg and Germany all 100%. Your route is almost touching the French border, maybe that is a thing? In combination with a bad internet reception?

          Besides that, I see a lot of waypoints being far off the road, they could be placed a bit more acurate.

          That route is really beautiful! I have been to Bouillon recently, and also to Diekirch. Really nice!

          I am just an enthusiastic MRA user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

          undefined 1 Reply Last reply 2 Jun 2024, 21:00
          0
          • undefined Nigel Ralphson
            2 Jun 2024, 17:50

            @Con-Hennekens Hi, this is the route

            View 'Herisson - Kaiserslautern' in MyRoute-app! https://www.myrouteapp.com/route/open/9057140

            Hes tried other routes and they dont work. Hes online so thats not the issue.

            I cant add screenshots from my mobile as when i click it i just get this......![alt text](image url)

            undefined Online
            undefined Online
            Nick Carthew
            RouteXperts Instructor
            wrote on 2 Jun 2024, 19:53 last edited by
            #5

            @Nigel-Ralphson The route has been planned on the OpenStreetMap. The App uses the HERE map so better if you plan on the HERE map.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            1 Reply Last reply
            0
            • undefined Con Hennekens
              2 Jun 2024, 19:28

              @Nigel-Ralphson, In online mode I can start that route just fine. In offline mode I get an error saying the route cannot be calculated with the ofline maps. That is despite me having the maps foor Belgium, Luxemburg and Germany all 100%. Your route is almost touching the French border, maybe that is a thing? In combination with a bad internet reception?

              Besides that, I see a lot of waypoints being far off the road, they could be placed a bit more acurate.

              That route is really beautiful! I have been to Bouillon recently, and also to Diekirch. Really nice!

              undefined Offline
              undefined Offline
              Nigel Ralphson
              wrote on 2 Jun 2024, 21:00 last edited by
              #6

              @Con-Hennekens Hi Con
              thanks for your patience and approval of my route.
              I got him to create his own short route and it stated "could not calculate route" even though he is online and in any case has downloaded the countries for offline.

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              2 Jun 2024, 19:53


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