Can't download maps

[Geoff Bones]

I've just reinstalled the app on my android phone (Samsung M30S). Now, when I go to the "Offline maps" menu setting, I see the message "Could not fetch latest map update information" and "Something went wrong". The "Store data on SD card" is turned off (and the same thing happens if its turned on.

[Corjan Meijerink]

@Geoff-Bones an update 4.1.3 will most likely fix this!
It will be there next week.

For now you could try reinstalling the app!

[Geoff Bones]

@Corjan-Meijerink Wow, I didn't expect a reply just after midnight. Thanks for the quick response

I've reinstalled, but the problem remains
I'll keep an eye out of the update. I really need a quick solution, as, without maps, I can't navigate anywhere.

[Corjan Meijerink]

@Geoff-Bones understandable!
What you could do this is following:

• go to the profile page (one before the offline maps)
• scroll down
• long press version number
• share that file in a support ticket

Within that ticket please mention me and this forum thread

[Geoff Bones]

@Corjan-Meijerink
Thanks again for the reply (do you ever sleep? )
I've raised the ticket. I see 4.1.3 comes out tomorrow hopefully. I'll give it a go as soon as I see it's there.

[Corjan Meijerink]

@Geoff-Bones Hahaha, limited but enough!
4.1.3 won't be out tomorrow - that's the beta (and is available already).
Public release is next week!

I'll look at your ticket today!

[Leike Lodiers]

@Corjan-Meijerink where can I find the beta version??

[Corjan Meijerink]

@Leike-Lodiers only accessible to beta testers! Release is planned for early next week

[Con Hennekens]

@Geoff-Bones, just to explore a possible solution for you in the meantime. Are you by any chance on a VPN, or do have you something like DuckDuckGo or another privacy tool active? Try to disable them. It happened before that for some that was a limiting factor in accessing the HERE servers...

[Geoff Bones]

@Con-Hennekens No, no VPN. Thanks for the tip, though.
In the end I did a factory reset on my phone, and now it all works fine. In fact, better than before, as I now get better turn notifications on Android Auto (before they sometimes hung, getting stuck on a turn 20 miles before).

[Corjan Meijerink]

@Geoff-Bones wow, would not expect that
Crazy Android sometimes!