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  4. Karte nicht sichtbar

Karte nicht sichtbar

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • undefined Offline
    undefined Offline
    Marschel
    wrote on 2 Mar 2024, 19:12 last edited by
    #1

    Hallo zusammen,
    auch bei mir sind seit den letzten beiden Updates die Karten nicht mehr sichtbar, nur noch die Buttons. Alle Funktionen sind o.k. Plane ich eine Route wird sie auch berechnet und gestartet. Alle Anzeigen im Routing funktionieren, es ist nur keine Karte sichtbar.
    Screenshot_20240302-200714.png
    Screenshot_20240302-200821.png
    Vielen Dank für eure Hilfe

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    0
    • undefined Offline
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      Jörgen
      Instructor
      wrote on 2 Mar 2024, 23:14 last edited by
      #2

      Versuche mal die App zu deinstallieren, den Cache und die Daten dazu zu löschen und dann noch mal neu zu installieren.
      Ich nehme an unter Android?

      Hardware
      iPhone 12 pro (iOS 17.0.2)
      Oukitel RT3 (Andr. 12)
      Samsung Galaxy XCover 4 (Andr. 9 Pie)
      Wireless CarPlay mit (Elebest C650)
      Wired CarPlay (SEAT Arona - 2021)
      For more information, click here

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      • undefined Offline
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        Marschel
        wrote on 3 Mar 2024, 08:48 last edited by
        #3

        Hallo Jörgen,
        danke für den Tipp.
        Ja die App ist auf Android 9 installiert.
        Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
        Es werden immer noch keine Karten angezeigt.

        undefined 1 Reply Last reply 3 Mar 2024, 13:21
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        • undefined Marschel
          3 Mar 2024, 08:48

          Hallo Jörgen,
          danke für den Tipp.
          Ja die App ist auf Android 9 installiert.
          Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
          Es werden immer noch keine Karten angezeigt.

          undefined Offline
          undefined Offline
          Corjan Meijerink
          administrator
          wrote on 3 Mar 2024, 13:21 last edited by
          #4

          @Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?

          undefined 1 Reply Last reply 3 Mar 2024, 16:17
          0
          • undefined Offline
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            Marschel
            wrote on 3 Mar 2024, 13:30 last edited by
            #5

            @Corjan-Meijerink
            Hello Corian,
            I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.

            undefined 1 Reply Last reply 3 Mar 2024, 15:10
            0
            • undefined Marschel
              3 Mar 2024, 13:30

              @Corjan-Meijerink
              Hello Corian,
              I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.

              undefined Offline
              undefined Offline
              Corjan Meijerink
              administrator
              wrote on 3 Mar 2024, 15:10 last edited by
              #6

              @Marschel Are you able to use another Android phone and confirm it works for you there? Can you update your phone to a newer Android version?

              1 Reply Last reply
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              • undefined Corjan Meijerink
                3 Mar 2024, 13:21

                @Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?

                undefined Offline
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                RetiredWingMan
                wrote on 3 Mar 2024, 16:17 last edited by
                #7

                @Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?

                2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                undefined 1 Reply Last reply 3 Mar 2024, 18:15
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                • undefined Offline
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                  Marschel
                  wrote on 3 Mar 2024, 17:46 last edited by
                  #8

                  @Corjan-Meijerink
                  Hello Corjan,
                  I now tested the app again on another cell phone with Android 12 and the maps were visible and everything worked.
                  But why is Android version 6 or higher specified as the required operating system for this app in the Google Play Store and not a higher version?

                  1 Reply Last reply
                  0
                  • undefined RetiredWingMan
                    3 Mar 2024, 16:17

                    @Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?

                    undefined Offline
                    undefined Offline
                    Corjan Meijerink
                    administrator
                    wrote on 3 Mar 2024, 18:15 last edited by
                    #9

                    @RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.

                    However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices 🙂

                    @Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.

                    However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.

                    undefined 1 Reply Last reply 24 Mar 2024, 12:00
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                    • undefined Offline
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                      Marschel
                      wrote on 3 Mar 2024, 18:29 last edited by
                      #10

                      @Corjan-Meijerink
                      Hello Corjan,
                      Thanks for your quick answers.
                      Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.😢
                      Ok, then after 7 years it's probably time for a new cell phone.😀

                      undefined 1 Reply Last reply 4 Mar 2024, 13:18
                      0
                      • undefined Marschel
                        3 Mar 2024, 18:29

                        @Corjan-Meijerink
                        Hello Corjan,
                        Thanks for your quick answers.
                        Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.😢
                        Ok, then after 7 years it's probably time for a new cell phone.😀

                        undefined Offline
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                        Corjan Meijerink
                        administrator
                        wrote on 4 Mar 2024, 13:18 last edited by
                        #11

                        @Marschel After 7 years, I'd consider the phone to have served you well! 🙂

                        All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them 😞

                        undefined 1 Reply Last reply 4 Mar 2024, 15:38
                        0
                        • undefined Corjan Meijerink
                          4 Mar 2024, 13:18

                          @Marschel After 7 years, I'd consider the phone to have served you well! 🙂

                          All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them 😞

                          undefined Offline
                          undefined Offline
                          RetiredWingMan
                          wrote on 4 Mar 2024, 15:38 last edited by
                          #12

                          @Corjan-Meijerink thank you for looking into the issue. I use my old S7 Android 8 phone as a backup to my S20 Android 13. Cheers!

                          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                          1 Reply Last reply
                          0
                          • undefined Offline
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                            Marschel
                            wrote on 7 Mar 2024, 20:19 last edited by
                            #13

                            @Corjan-Meijerink
                            Hello Corjan
                            Now I have a new cell phone, again a Motorola, the g84 5G model with Android 13.
                            The cards are now visible again😎
                            Now the maps are visible again and I was able to test the navigation for the first time.
                            In short, I'm thrilled and will continue testing.

                            1 Reply Last reply
                            2
                            • undefined Corjan Meijerink
                              3 Mar 2024, 18:15

                              @RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.

                              However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices 🙂

                              @Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.

                              However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.

                              undefined Offline
                              undefined Offline
                              Reinhard Punz
                              wrote on 24 Mar 2024, 12:00 last edited by
                              #14

                              @Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.

                              Christian Schrenkundefined 1 Reply Last reply 3 Apr 2024, 17:13
                              0
                              • undefined Reinhard Punz
                                24 Mar 2024, 12:00

                                @Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.

                                Christian Schrenkundefined Offline
                                Christian Schrenkundefined Offline
                                Christian Schrenk
                                wrote on 3 Apr 2024, 17:13 last edited by
                                #15

                                Hallo,

                                bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.

                                Schöne Überraschung zu Saisonbeginn.

                                Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?

                                undefined 1 Reply Last reply 3 Apr 2024, 19:47
                                0
                                • Christian Schrenkundefined Christian Schrenk
                                  3 Apr 2024, 17:13

                                  Hallo,

                                  bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.

                                  Schöne Überraschung zu Saisonbeginn.

                                  Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?

                                  undefined Offline
                                  undefined Offline
                                  Corjan Meijerink
                                  administrator
                                  wrote on 3 Apr 2024, 19:47 last edited by
                                  #16

                                  @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                  Christian Schrenkundefined undefined Eric Minschartundefined undefined Ronniundefined 5 Replies Last reply 3 Apr 2024, 20:12
                                  0
                                  • undefined Corjan Meijerink
                                    3 Apr 2024, 19:47

                                    @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                    Christian Schrenkundefined Offline
                                    Christian Schrenkundefined Offline
                                    Christian Schrenk
                                    wrote on 3 Apr 2024, 20:12 last edited by
                                    #17

                                    @Corjan-Meijerink

                                    Hello Corjan,

                                    thanks for the info. If there is a solution please let me know.

                                    1 Reply Last reply
                                    0
                                    • undefined Corjan Meijerink
                                      3 Apr 2024, 19:47

                                      @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                      undefined Offline
                                      undefined Offline
                                      Reinhard Punz
                                      wrote on 5 Apr 2024, 19:00 last edited by
                                      #18

                                      @Corjan-Meijerink Ich habe das Update auf meinem BV9100 installiert - leider ohne Erfolg. Auch Deinstallation und neu installieren hat nicht geholfen. Cache löschen ebenfalls nicht.

                                      1 Reply Last reply
                                      0
                                      • undefined Corjan Meijerink
                                        3 Apr 2024, 19:47

                                        @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                        Eric Minschartundefined Offline
                                        Eric Minschartundefined Offline
                                        Eric Minschart
                                        wrote on 6 Apr 2024, 10:07 last edited by
                                        #19

                                        @Corjan-Meijerink

                                        Same problem here. Galaxy active tab 2, Android 9. Fully equipped on my bike with Brodit holder, Carpe Iter controller. Completely useless at the moment. Hope there wil come a solution soon. Is there a possibility to install an older version?

                                        Br, Eric

                                        1 Reply Last reply
                                        0
                                        • undefined Corjan Meijerink
                                          3 Apr 2024, 19:47

                                          @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                          undefined Offline
                                          undefined Offline
                                          RetiredWingMan
                                          wrote on 6 Apr 2024, 15:32 last edited by
                                          #20

                                          @Corjan-Meijerink my Samsung S7 Android 8 does not show the maps.

                                          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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