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Possible bug in route calculation

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • cvlmtgundefined Offline
    cvlmtgundefined Offline
    cvlmtg
    wrote on last edited by
    #1

    I have a route which I want to convert from tomtom to here, but it says it cannot calculate a part of the route. It seems strange as 1) I can reach a waypoint but somehow I cannot go back and 2) if it's not that waypoint the problem, there are plenty of alternative routes in case one road is closed.
    I also checked with google maps and there seems to be no problem reaching and leaving that waypoing, so I suspect there might be a bug in the HERE maps.

    the route is here:
    https://www.myrouteapp.com/en/social/route/8034705?mode=share

    Screenshot 2023-08-15 alle 09.05.47.png

    Rob Verhoeffundefined 1 Reply Last reply
    0
    • cvlmtgundefined cvlmtg

      I have a route which I want to convert from tomtom to here, but it says it cannot calculate a part of the route. It seems strange as 1) I can reach a waypoint but somehow I cannot go back and 2) if it's not that waypoint the problem, there are plenty of alternative routes in case one road is closed.
      I also checked with google maps and there seems to be no problem reaching and leaving that waypoing, so I suspect there might be a bug in the HERE maps.

      the route is here:
      https://www.myrouteapp.com/en/social/route/8034705?mode=share

      Screenshot 2023-08-15 alle 09.05.47.png

      Rob Verhoeffundefined Online
      Rob Verhoeffundefined Online
      Rob Verhoeff
      Alpha tester
      wrote on last edited by
      #2

      @cvlmtg It is not a bug at al! Firstly, waypoint 2 is not on the road but outside of it. Make sure to place all your waypoints directly on the road surface. If you move waypoint 2 a bit more in the direction of the main road, the route will work. Is it intended for you to deviate from the main road at the location of waypoint 2? If not, then place your waypoint exactly on Via Enzo.

      I would also recommend placing more than 3 waypoints. If the intention is to follow that exact route, having so few points increases the likelihood of being presented with a different route along the way. Adding multiple via points and/or shaping points at strategic locations will indeed ensure that the route is followed as you intend.

      BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
      iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
      Apple CarPlay in VW T-Roc
      Routelab on MacBook Air & iMac (Tahoe & Ventura)

      cvlmtgundefined 1 Reply Last reply
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      • Jörgenundefined Offline
        Jörgenundefined Offline
        Jörgen
        Valued contributor
        wrote on last edited by
        #3

        Something is wrong with WP 2.
        Place it at the beginning of this hill.

        0189bdc6-50c9-4c36-ad78-5fa9c6bd7b3e-image.png

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        cvlmtgundefined 1 Reply Last reply
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        • Rob Verhoeffundefined Rob Verhoeff

          @cvlmtg It is not a bug at al! Firstly, waypoint 2 is not on the road but outside of it. Make sure to place all your waypoints directly on the road surface. If you move waypoint 2 a bit more in the direction of the main road, the route will work. Is it intended for you to deviate from the main road at the location of waypoint 2? If not, then place your waypoint exactly on Via Enzo.

          I would also recommend placing more than 3 waypoints. If the intention is to follow that exact route, having so few points increases the likelihood of being presented with a different route along the way. Adding multiple via points and/or shaping points at strategic locations will indeed ensure that the route is followed as you intend.

          cvlmtgundefined Offline
          cvlmtgundefined Offline
          cvlmtg
          wrote on last edited by
          #4

          @Rob-Verhoeff said in Possible bug in route calculation:

          If you move waypoint 2 a bit more in the direction of the main road, the route will work.

          I see that, but it confuses me a bit, because if I press "help me solve this" the route from point 1 to 2 is calculated correctly, but not from point 2 to 3, so point 2 position didn't seem to be the cause.

          I would also recommend placing more than 3 waypoints. If the intention is to follow that exact route,

          The "real" route is another one, this is a copy I created with just the minimum points needed to replicate the problem.

          Thanks!

          Rob Verhoeffundefined 1 Reply Last reply
          0
          • Jörgenundefined Jörgen

            Something is wrong with WP 2.
            Place it at the beginning of this hill.

            0189bdc6-50c9-4c36-ad78-5fa9c6bd7b3e-image.png

            cvlmtgundefined Offline
            cvlmtgundefined Offline
            cvlmtg
            wrote on last edited by
            #5

            @Jörgen said in Possible bug in route calculation:

            Something is wrong with WP 2.
            Place it at the beginning of this hill.

            Thanks!

            1 Reply Last reply
            0
            • cvlmtgundefined cvlmtg

              @Rob-Verhoeff said in Possible bug in route calculation:

              If you move waypoint 2 a bit more in the direction of the main road, the route will work.

              I see that, but it confuses me a bit, because if I press "help me solve this" the route from point 1 to 2 is calculated correctly, but not from point 2 to 3, so point 2 position didn't seem to be the cause.

              I would also recommend placing more than 3 waypoints. If the intention is to follow that exact route,

              The "real" route is another one, this is a copy I created with just the minimum points needed to replicate the problem.

              Thanks!

              Rob Verhoeffundefined Online
              Rob Verhoeffundefined Online
              Rob Verhoeff
              Alpha tester
              wrote on last edited by
              #6

              @cvlmtg Is your intention to drive up that road to waypoint 2? If not, move it to the mainroad and problem is solved?

              BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
              iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
              Apple CarPlay in VW T-Roc
              Routelab on MacBook Air & iMac (Tahoe & Ventura)

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              • Hathiundefined Offline
                Hathiundefined Offline
                Hathi
                wrote on last edited by
                #7

                I have the same problems with route i made week ago and then he did calculate. Now on reopening he does not even an all my older routes ( years ago) now he van not calculate even if points are close to each other. Hope it is soon solved

                Rob Verhoeffundefined 1 Reply Last reply
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                • Hathiundefined Hathi

                  I have the same problems with route i made week ago and then he did calculate. Now on reopening he does not even an all my older routes ( years ago) now he van not calculate even if points are close to each other. Hope it is soon solved

                  Rob Verhoeffundefined Online
                  Rob Verhoeffundefined Online
                  Rob Verhoeff
                  Alpha tester
                  wrote on last edited by
                  #8

                  @Hathi share your route and we can look into it.

                  BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
                  iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
                  Apple CarPlay in VW T-Roc
                  Routelab on MacBook Air & iMac (Tahoe & Ventura)

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