Navigation just doesn't work.

[Neil Parker]

Hi, I'm new to the app and just can't get the navigation to work. I've tried it on 3 different devices (Huawei Media Pad M3, Samsung Galaxy S8+ and Samsung Galaxy S21 Ultra). I usually get the "Something went wrong, could not calculate route" error however today on the S21 it completely crashed and when I opened it again it asked me to sign in to my account. The only problem was I was in an area with no network access so obviously I couldn't sign in. Surely I'm not the only one with these issues, 3 different devices???

BTW, the online route planning is great, I have absolutely no complaints there.

Thanks,
Neil (Gold member).

[Rob Verhoeff]

@Neil-Parker the obvious questions:

• Do you have an account for the navigation part (Navigation Next) of the app? Gold membership is voor routeplanning.

• If you have an account for Navigation Next, did you download the maps of the regions your route is going through?

[Con Hennekens]

@Neil-Parker, if you have no internet connection, you need at least to have maps downloaded AND the "offline navigation" toggle in the settings needs to be enabled.

[Neil Parker]

@Rob-Verhoeff Hi Rob, thanks for your reply. I believe that the navigation is available as a gold member. Yes, I do have the route and offline map downloaded.

BTW....nice bike!! (the K1600GT).

Cheers
Neil.

[Neil Parker]

@Con-Hennekens Hi Con, thanks for taking time to reply. I believe that you have the answer! I did not have the "offline navigation" toggle set and now with my Galaxy Ultra S21 it seems to be working.......thank you so much!!!!!

I'm a little puzzled why support didn't suggest this but whatever.

Cheers,
Neil.

[RetiredWingMan]

@Neil-Parker Navigation is not available with a Gold subscription. You need the Navigation subscription which is separate.

[Rob Verhoeff]

@Neil-Parker said in Navigation just doesn't work.:

BTW....nice bike!! (the K1600GT).

It's a beast!

@Neil-Parker said in Navigation just doesn't work.:

I believe that the navigation is available as a gold member.

I believe you don't have turn-by-turn navigation and downloadable maps without a Navigation Next subscription, so I guess you have a new Navigtion Next subscription, or you still have the Navigation (previous-app) subscription. In that way you have!
Or, you are in your 14-day trial period?

Wat does your account-page in the app or in Routelab says?

[Neil Parker]

@Rob-Verhoeff It shows that I have both and the turn by turn navigation along with downloadable maps are working.

[Nick Carthew]

Problem solved, locking, locking this topic.