Unsubscribe

[Derek a]

I don't use the app anymore how do I unsubscribe it won't let me in the shop and its took another payment out of bank

[Con Hennekens]

@Derek-a, Do you get a message when you try to enter the shop?
A link to the shop is on this page: https://www.myrouteapp.com/account
And if you scroll down there is an option to delete your account. I don't suppose deleted accounts will be charged

[Jack van Tilburg]

@Derek-a
You don't need entrance to the shop.
Go to your account page and scroll down. There you'll find:

Too bad you don't use MRA anymore.
Is there a chance to keep you 'on board'

[Derek a]

@Jack-van-Tilburg
It has took my money out of bank this month for a year so I will still use it for 1 more year if I delete the account I will have paid a year's subscription for nothing I just don't want it to take anymore money out

[Jack van Tilburg]

@Derek-a
I don't actually know how to end a subscription.
But I think it would be best for you to create a support ticket for it.
Go to MRA Route lab and then to "Support" in the menu.
You can open a ticket on the right side of the page.

[Derek a]

@Jack-van-Tilburg
thanks I.will try that

[Con Hennekens]

@Derek-a said in Unsubscribe:

It has took my money out of bank this month for a year

You can of course withdraw the permission to collect due from your creditcard at the provider of your creditcard. Then the subscription will fall back to the free one.

Like @Jack-van-Tilburg already asked, we are interested in the "why", if you care to share that with us.