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  4. Still can not calculate route offline.

Still can not calculate route offline.

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • undefined Offline
    undefined Offline
    ferrand24gmail.com
    wrote on 20 Jun 2023, 17:16 last edited by
    #1

    I am still having the same problem with offline maps that I have posted about two or three times recently.

    Route is planned, downloaded for offline use and selected fro m "downloads". Offline navigation is enabled and all maps are up to date. When I attempt to start navigation I always get the notice "unable to calculate route offline". If I return to within wi fi range the route is calculated and then works as it should. However there are many times when I am not in wi fi range so the app is of no use.

    I have posted about this several times and each time someone gives me something to check and I make sure to check these items each time I use the app, but still the same problem.

    I do appreciate the enormous amount of work and effort that must have gone into developing this and dealing with all the problems as they arise, but as it stands, and I hate to say this, I am better seved by my old Garmin Drive Smart.

    I await theNew Dawn!

    undefined undefined 2 Replies Last reply 20 Jun 2023, 22:03
    0
    • undefined ferrand24gmail.com
      20 Jun 2023, 17:16

      I am still having the same problem with offline maps that I have posted about two or three times recently.

      Route is planned, downloaded for offline use and selected fro m "downloads". Offline navigation is enabled and all maps are up to date. When I attempt to start navigation I always get the notice "unable to calculate route offline". If I return to within wi fi range the route is calculated and then works as it should. However there are many times when I am not in wi fi range so the app is of no use.

      I have posted about this several times and each time someone gives me something to check and I make sure to check these items each time I use the app, but still the same problem.

      I do appreciate the enormous amount of work and effort that must have gone into developing this and dealing with all the problems as they arise, but as it stands, and I hate to say this, I am better seved by my old Garmin Drive Smart.

      I await theNew Dawn!

      undefined Offline
      undefined Offline
      Corjan Meijerink
      Developer
      wrote on 20 Jun 2023, 22:03 last edited by
      #2

      @Roger-Doidge does the device you have a GPS? Otherwise it might need wifi / cellular data to know where you are.

      Might be a very stupid question but just thinking along.

      Are the maps installed on device or on a SD card?

      undefined 1 Reply Last reply 21 Jun 2023, 07:18
      0
      • undefined Corjan Meijerink
        20 Jun 2023, 22:03

        @Roger-Doidge does the device you have a GPS? Otherwise it might need wifi / cellular data to know where you are.

        Might be a very stupid question but just thinking along.

        Are the maps installed on device or on a SD card?

        undefined Offline
        undefined Offline
        Con Hennekens
        Alpha tester
        wrote on 21 Jun 2023, 07:18 last edited by Con Hennekens
        #3

        @Corjan-Meijerink, that is actually a very sensible idea I had not thought of...
        It is hard to simulate this. I can switch of location services, but then the app simply throws a message to switch it on. It probably won't do that if location services is already on, but dependent on wifi/GSM that is switched off...

        @Roger-Doidge, now it would be interesting to know exactly what device you are using.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        undefined 1 Reply Last reply 23 Jun 2023, 16:58
        0
        • undefined Con Hennekens
          21 Jun 2023, 07:18

          @Corjan-Meijerink, that is actually a very sensible idea I had not thought of...
          It is hard to simulate this. I can switch of location services, but then the app simply throws a message to switch it on. It probably won't do that if location services is already on, but dependent on wifi/GSM that is switched off...

          @Roger-Doidge, now it would be interesting to know exactly what device you are using.

          undefined Offline
          undefined Offline
          ferrand24gmail.com
          wrote on 23 Jun 2023, 16:58 last edited by
          #4

          @Con-Hennekens I'm using a Pixel 3a and as I have previously stated when I can get it to work , that is,calculate the route, it works perfectly.

          My problem is that it does not seem to work unless the route can be calculated online,in spite of being downloaded and saved for offline use. I can not access my saved downloads offline so it effectively becomes of no use.

          Is it intended to be use able completely offline. If not I would find little use for it. This would be very disappointing as when it works I find it superior to other GPS devices.

          undefined undefined 2 Replies Last reply 23 Jun 2023, 17:08
          0
          • undefined ferrand24gmail.com
            23 Jun 2023, 16:58

            @Con-Hennekens I'm using a Pixel 3a and as I have previously stated when I can get it to work , that is,calculate the route, it works perfectly.

            My problem is that it does not seem to work unless the route can be calculated online,in spite of being downloaded and saved for offline use. I can not access my saved downloads offline so it effectively becomes of no use.

            Is it intended to be use able completely offline. If not I would find little use for it. This would be very disappointing as when it works I find it superior to other GPS devices.

            undefined Offline
            undefined Offline
            Lynchy67
            Valued contributor
            wrote on 23 Jun 2023, 17:08 last edited by
            #5

            @Roger-Doidge

            I am not familiar with your Pixel phone but just googled “Pixel 3a gps issues” and lots of entries appear.

            You don’t stop riding when you get old, you get old when you stop riding.

            1 Reply Last reply
            0
            • undefined Offline
              undefined Offline
              Cleo
              wrote on 23 Jun 2023, 21:03 last edited by Cleo
              #6

              Same issue here with an iPhone, cellular and WiFi in flightmode. When ik klick on a route in download it will load the route, when i press Navigate it looks like it's calculating with a spinning wheel but after a view second i get a popup with "no internet connection can't calculate route", Go offline. I'm allready offline. And yes the iPhone has GPS.

              Extra Dutch info
              In de box staat, Geen internetverbinding, Kan route niet berekenen. Ga offline.
              Tja ik ben al offline, vaag dus

              undefined 1 Reply Last reply 25 Jun 2023, 13:19
              0
              • undefined Cleo
                23 Jun 2023, 21:03

                Same issue here with an iPhone, cellular and WiFi in flightmode. When ik klick on a route in download it will load the route, when i press Navigate it looks like it's calculating with a spinning wheel but after a view second i get a popup with "no internet connection can't calculate route", Go offline. I'm allready offline. And yes the iPhone has GPS.

                Extra Dutch info
                In de box staat, Geen internetverbinding, Kan route niet berekenen. Ga offline.
                Tja ik ben al offline, vaag dus

                undefined Offline
                undefined Offline
                Albert van den Elsen
                wrote on 25 Jun 2023, 13:19 last edited by
                #7

                @Cleo Airplane mode is a setting on your phone that turns off all wireless communication.

                This includes cellular data, Wi-Fi, Bluetooth and GPS.

                iPhone 15,
                Carpuride W702.
                Garmin Zumo XT(1) as backup
                Sena 20S EVO headset
                Harley Davidson Road King 2017 M8.

                undefined undefined 2 Replies Last reply 25 Jun 2023, 17:29
                0
                • undefined Albert van den Elsen
                  25 Jun 2023, 13:19

                  @Cleo Airplane mode is a setting on your phone that turns off all wireless communication.

                  This includes cellular data, Wi-Fi, Bluetooth and GPS.

                  undefined Offline
                  undefined Offline
                  Cleo
                  wrote on 25 Jun 2023, 17:29 last edited by
                  #8

                  @Albert-van-den-Elsen hi Albert, Today I did a life trip with the app when cellular was bad te app noticed me with a pop-up that it switch to offline modus, that worked like a charm.
                  If you like to test in flight mode it doesn’t work nu in real live it works

                  1 Reply Last reply
                  0
                  • undefined Albert van den Elsen
                    25 Jun 2023, 13:19

                    @Cleo Airplane mode is a setting on your phone that turns off all wireless communication.

                    This includes cellular data, Wi-Fi, Bluetooth and GPS.

                    undefined Offline
                    undefined Offline
                    Con Hennekens
                    Alpha tester
                    wrote on 26 Jun 2023, 11:27 last edited by
                    #9

                    @Albert-van-den-Elsen, That is not entirely true... Flightmode does not disable GPS. GPS is only one-way communication and only receives. I use navigation in flightmode most of the time.

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • undefined ferrand24gmail.com
                      23 Jun 2023, 16:58

                      @Con-Hennekens I'm using a Pixel 3a and as I have previously stated when I can get it to work , that is,calculate the route, it works perfectly.

                      My problem is that it does not seem to work unless the route can be calculated online,in spite of being downloaded and saved for offline use. I can not access my saved downloads offline so it effectively becomes of no use.

                      Is it intended to be use able completely offline. If not I would find little use for it. This would be very disappointing as when it works I find it superior to other GPS devices.

                      undefined Offline
                      undefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote on 26 Jun 2023, 11:33 last edited by
                      #10

                      @Roger-Doidge said in Still can not calculate route offline.:

                      My problem is that it does not seem to work unless the route can be calculated online,in spite of being downloaded and saved for offline use.

                      Are you sure you are starting a route? Can it be you are starting a track instead? Tracks need an active connection to be able to calculate indeed. Also remember to enable "offline navigation" in your settings - functional menu. If you don't, the calculation will be done online, and it will throw an error if it cannot do that.

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      undefined 1 Reply Last reply 27 Jun 2023, 07:40
                      0
                      • undefined Con Hennekens
                        26 Jun 2023, 11:33

                        @Roger-Doidge said in Still can not calculate route offline.:

                        My problem is that it does not seem to work unless the route can be calculated online,in spite of being downloaded and saved for offline use.

                        Are you sure you are starting a route? Can it be you are starting a track instead? Tracks need an active connection to be able to calculate indeed. Also remember to enable "offline navigation" in your settings - functional menu. If you don't, the calculation will be done online, and it will throw an error if it cannot do that.

                        undefined Offline
                        undefined Offline
                        ferrand24gmail.com
                        wrote on 27 Jun 2023, 07:40 last edited by
                        #11

                        @Con-Hennekens Thanks for the suggestions but yes, all the items you mention have been correctly done.
                        A route planned on PC or phone downloaded and saved for offline use and then opened from downloads . Offline navigation enabled and maps up to date. What more can I do?

                        undefined 1 Reply Last reply 27 Jun 2023, 11:53
                        0
                        • undefined ferrand24gmail.com
                          27 Jun 2023, 07:40

                          @Con-Hennekens Thanks for the suggestions but yes, all the items you mention have been correctly done.
                          A route planned on PC or phone downloaded and saved for offline use and then opened from downloads . Offline navigation enabled and maps up to date. What more can I do?

                          undefined Offline
                          undefined Offline
                          Con Hennekens
                          Alpha tester
                          wrote on 27 Jun 2023, 11:53 last edited by Con Hennekens
                          #12

                          @Roger-Doidge, you can share the route, so we can have a look. Sometimes a route just cannot be calculated due misplaces waypoints, or map errors. I can try to duplicate the error.

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                          1 Reply Last reply
                          0
                          • undefined ferrand24gmail.com
                            20 Jun 2023, 17:16

                            I am still having the same problem with offline maps that I have posted about two or three times recently.

                            Route is planned, downloaded for offline use and selected fro m "downloads". Offline navigation is enabled and all maps are up to date. When I attempt to start navigation I always get the notice "unable to calculate route offline". If I return to within wi fi range the route is calculated and then works as it should. However there are many times when I am not in wi fi range so the app is of no use.

                            I have posted about this several times and each time someone gives me something to check and I make sure to check these items each time I use the app, but still the same problem.

                            I do appreciate the enormous amount of work and effort that must have gone into developing this and dealing with all the problems as they arise, but as it stands, and I hate to say this, I am better seved by my old Garmin Drive Smart.

                            I await theNew Dawn!

                            undefined Offline
                            undefined Offline
                            GT JWR
                            Valued contributor
                            wrote on 27 Jun 2023, 16:20 last edited by GT JWR
                            #13

                            @Roger-Doidge @Corjan-Meijerink - I just got back from a 9 day, 3330mi bike trip and had a lot of area within the state of Georgia (USA) where cell phone reception was nil.

                            I, too, had been having all kinds of issues with offlline maps/updates/routing, etc..however, I appear to have gotten lucky with this trip.

                            My procedure: At the end of each day, I reviewed/downloaded the next days route using wifi at the cabin accomodation my group stayed at, and making sure waypoints were on roads. Ultimately, not all were perfect, some were a bit off, however, it seemed to not be too far off that it did not affect the route calculation.

                            At one point, a message popped up saying no signal, switch to offline, or something like that. I selected yes to offline, and continued. I did notice that a little yellowup/down arrow symbol with a line through it come up, to which I assumed meant I was offline - see red circle in pic:

                            f0a557a1-b46d-47d2-b0e9-b52ea3b90a1e-image.png

                            The same routine was used for the entire 9 day trip, and once that symbol appeared, it never went away. That is, until I realized it meant I was offline and I went back online when cell service allowed. Point being, offline came on when cell service was lost and only went off when manually turning it off in the Functional Settings. I do not recall if I had the Offline enabled prior to this, but believe I did not.

                            As backup, I also was using a Garmin XT, as with the offline map download issues (yes, seperate than offline navigation) just was not instilling confidence (always had to delete TestFlight, MyRoute-app, reboot iphone 11 and reinstall - very annoying and time consuming) and I could not take the chance of not having a route to follow.

                            Not sure if this helps or hinders the issue, but wanted to throw it out there. There are other issues (pros and cons) that I observed on the trip that I will draft and post later.

                            undefined undefined 2 Replies Last reply 27 Jun 2023, 17:19
                            0
                            • undefined GT JWR
                              27 Jun 2023, 16:20

                              @Roger-Doidge @Corjan-Meijerink - I just got back from a 9 day, 3330mi bike trip and had a lot of area within the state of Georgia (USA) where cell phone reception was nil.

                              I, too, had been having all kinds of issues with offlline maps/updates/routing, etc..however, I appear to have gotten lucky with this trip.

                              My procedure: At the end of each day, I reviewed/downloaded the next days route using wifi at the cabin accomodation my group stayed at, and making sure waypoints were on roads. Ultimately, not all were perfect, some were a bit off, however, it seemed to not be too far off that it did not affect the route calculation.

                              At one point, a message popped up saying no signal, switch to offline, or something like that. I selected yes to offline, and continued. I did notice that a little yellowup/down arrow symbol with a line through it come up, to which I assumed meant I was offline - see red circle in pic:

                              f0a557a1-b46d-47d2-b0e9-b52ea3b90a1e-image.png

                              The same routine was used for the entire 9 day trip, and once that symbol appeared, it never went away. That is, until I realized it meant I was offline and I went back online when cell service allowed. Point being, offline came on when cell service was lost and only went off when manually turning it off in the Functional Settings. I do not recall if I had the Offline enabled prior to this, but believe I did not.

                              As backup, I also was using a Garmin XT, as with the offline map download issues (yes, seperate than offline navigation) just was not instilling confidence (always had to delete TestFlight, MyRoute-app, reboot iphone 11 and reinstall - very annoying and time consuming) and I could not take the chance of not having a route to follow.

                              Not sure if this helps or hinders the issue, but wanted to throw it out there. There are other issues (pros and cons) that I observed on the trip that I will draft and post later.

                              undefined Offline
                              undefined Offline
                              Corjan Meijerink
                              Developer
                              wrote on 27 Jun 2023, 17:19 last edited by
                              #14

                              @GT-JWR you are correct about the meaning of that icon. Sounds like a good experience under harsh circumstances. Looking forward to the other feedback!

                              1 Reply Last reply
                              1
                              • undefined Offline
                                undefined Offline
                                Arno 0
                                wrote on 27 Jun 2023, 19:59 last edited by
                                #15

                                I have the same experience during my last 500 km trip in Germany. I started online and during the trip I saw many times the message that the app switched to offline navigation. And after a while it every time automatically switched back to online. I was very happy with this functionality.

                                1 Reply Last reply
                                1
                                • undefined GT JWR
                                  27 Jun 2023, 16:20

                                  @Roger-Doidge @Corjan-Meijerink - I just got back from a 9 day, 3330mi bike trip and had a lot of area within the state of Georgia (USA) where cell phone reception was nil.

                                  I, too, had been having all kinds of issues with offlline maps/updates/routing, etc..however, I appear to have gotten lucky with this trip.

                                  My procedure: At the end of each day, I reviewed/downloaded the next days route using wifi at the cabin accomodation my group stayed at, and making sure waypoints were on roads. Ultimately, not all were perfect, some were a bit off, however, it seemed to not be too far off that it did not affect the route calculation.

                                  At one point, a message popped up saying no signal, switch to offline, or something like that. I selected yes to offline, and continued. I did notice that a little yellowup/down arrow symbol with a line through it come up, to which I assumed meant I was offline - see red circle in pic:

                                  f0a557a1-b46d-47d2-b0e9-b52ea3b90a1e-image.png

                                  The same routine was used for the entire 9 day trip, and once that symbol appeared, it never went away. That is, until I realized it meant I was offline and I went back online when cell service allowed. Point being, offline came on when cell service was lost and only went off when manually turning it off in the Functional Settings. I do not recall if I had the Offline enabled prior to this, but believe I did not.

                                  As backup, I also was using a Garmin XT, as with the offline map download issues (yes, seperate than offline navigation) just was not instilling confidence (always had to delete TestFlight, MyRoute-app, reboot iphone 11 and reinstall - very annoying and time consuming) and I could not take the chance of not having a route to follow.

                                  Not sure if this helps or hinders the issue, but wanted to throw it out there. There are other issues (pros and cons) that I observed on the trip that I will draft and post later.

                                  undefined Offline
                                  undefined Offline
                                  Con Hennekens
                                  Alpha tester
                                  wrote on 27 Jun 2023, 20:24 last edited by
                                  #16

                                  @GT-JWR, Like @Arno-0 says, that's how it should work. If I recall correctly, the app checks every 2 minutes for internet, and if available it switches back to online. If it does not do that, you might have missed the latest update.

                                  I am just an enthusiastic MRA user, and hope you will be one too!

                                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                  undefined 1 Reply Last reply 27 Jun 2023, 20:32
                                  0
                                  • undefined Con Hennekens
                                    27 Jun 2023, 20:24

                                    @GT-JWR, Like @Arno-0 says, that's how it should work. If I recall correctly, the app checks every 2 minutes for internet, and if available it switches back to online. If it does not do that, you might have missed the latest update.

                                    undefined Offline
                                    undefined Offline
                                    GT JWR
                                    Valued contributor
                                    wrote on 27 Jun 2023, 20:32 last edited by
                                    #17

                                    @Con-Hennekens yes, understood - that was the point of my post, I was pleasantly surprised at how well it worked, unlike the experience the original poster had. Here's hoping it continues to work as planned!

                                    1 Reply Last reply
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                                    • undefined Offline
                                      undefined Offline
                                      Corjan Meijerink
                                      Developer
                                      wrote on 27 Jun 2023, 20:38 last edited by
                                      #18

                                      Happy to hear the positive notes!

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                                      27 Jun 2023, 19:59


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                                      Albert van den Elsen
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                                      18 days ago
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                                      Cleo
                                      25 days ago
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