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Stuck on "account" screen in MyRoute-app

[App] Problems, Bugs and other Issues
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  • Alex Van Vlerken
    Alex Van Vlerken last edited by 19 Jun 2023, 11:54

    I've installed the new MyRoute-app on my iPhone 12 mini with iOS 16.5.

    When I want to log in, I get stuck on the "Account" screen.
    230619 screen.png

    I can go to the myrouteapp.com via the right icon and I'm logged in there, but when I go to the app, I just see the account screen... I can't go back, but I can't log in either...

    BMW "Blakkietrie" R1250RT (2023)
    Mazda "Max" MX5 ND (2016)

    Nick Carthew Lynchy67 2 Replies Last reply 19 Jun 2023, 18:17 Reply Quote 0
    • Nick Carthew
      Nick Carthew RouteXperts Instructor @Alex Van Vlerken last edited by 19 Jun 2023, 12:08

      @Alex-Van-Vlerken Try uninstalling and then re-installing the app.

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

      Alex Van Vlerken 1 Reply Last reply 19 Jun 2023, 12:27 Reply Quote 0
      • Alex Van Vlerken
        Alex Van Vlerken @Nick Carthew last edited by Alex Van Vlerken 19 Jun 2023, 12:28 19 Jun 2023, 12:27

        @Nick-Carthew Thanks for the tip, Nick.
        I already tried that (and just tried it again to be sure...) 🙄 I even restarted my iPhone.
        No effect.
        When I tried to log in, I got stuck on the account-screen again.

        I also tried to open the MyRoute-app via the option in the Route Planner (icon in the top right corner).
        stuck klein.jpg

        No success, however. I arrived at the "Account" screen and couldn't do anything. 😧

        BMW "Blakkietrie" R1250RT (2023)
        Mazda "Max" MX5 ND (2016)

        1 Reply Last reply Reply Quote -1
        • Hans Mester
          Hans Mester last edited by 19 Jun 2023, 14:51

          I have the same here on an Android phone.
          None of the buttons help. Reinstal, restart phone nothingScherm inlog Myrouteapp mobile.jpg

          Con Hennekens 1 Reply Last reply 19 Jun 2023, 15:00 Reply Quote 0
          • Con Hennekens
            Con Hennekens @Hans Mester last edited by 19 Jun 2023, 15:00

            @Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?

            I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
            I am just an enthusiastic user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Hans Mester 1 Reply Last reply 20 Jun 2023, 13:50 Reply Quote 0
            • Lynchy67
              Lynchy67 @Alex Van Vlerken last edited by Lynchy67 19 Jun 2023, 18:22 19 Jun 2023, 18:17

              @Alex-Van-Vlerken

              Exactly the same for me but on Android.
              I get locked into the Account Page.

              I can open the App sometimes but this is what I see.

              Screenshot_20230619_075242.jpeg

              And proof that I should have access.

              IMG_1068.jpeg

              You don’t stop riding when you get old, you get old when you stop riding.

              Con Hennekens 1 Reply Last reply 19 Jun 2023, 18:26 Reply Quote 0
              • Con Hennekens
                Con Hennekens @Lynchy67 last edited by Con Hennekens 19 Jun 2023, 18:27 19 Jun 2023, 18:26

                @Lynchy67, Please try clearing cache en data from the Android App settings.
                This worked for you throughout the Beta test phase, didn't it?

                I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                I am just an enthusiastic user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Lynchy67 1 Reply Last reply 19 Jun 2023, 18:35 Reply Quote 0
                • Lynchy67
                  Lynchy67 @Con Hennekens last edited by Lynchy67 19 Jun 2023, 19:00 19 Jun 2023, 18:35

                  @Con-Hennekens

                  Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
                  I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

                  Once I go to the Account Page I am locked into it and the only thing I can do is close it.

                  Account Page.jpg

                  You don’t stop riding when you get old, you get old when you stop riding.

                  Con Hennekens 1 Reply Last reply 20 Jun 2023, 11:30 Reply Quote 0
                  • Paul Pals
                    Paul Pals last edited by 20 Jun 2023, 07:10

                    I've the same problem with my Android phone.

                    I clearing cache and data from the Android App setting.

                    Reinstall the app several times but nothing help.

                    1 Reply Last reply Reply Quote 0
                    • Corjan Meijerink
                      Corjan Meijerink administrator last edited by 20 Jun 2023, 08:42

                      Can confirm this issue will be fixed in the first update that will be released very soon this week! 🙂

                      1 Reply Last reply Reply Quote 1
                      • Willem Nas
                        Willem Nas last edited by 20 Jun 2023, 10:38

                        Same problem on iPhone XR. Never had any problems before!!IMG_3282.PNG

                        Con Hennekens 1 Reply Last reply 20 Jun 2023, 11:29 Reply Quote 0
                        • Con Hennekens
                          Con Hennekens @Willem Nas last edited by 20 Jun 2023, 11:29

                          @Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
                          https://www.myrouteapp.com/account

                          0a3c6767-465b-4262-b081-07d48373f1cd-image.png

                          I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                          I am just an enthusiastic user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Hans Mester Willem Nas 2 Replies Last reply 21 Jun 2023, 06:54 Reply Quote 0
                          • Con Hennekens
                            Con Hennekens @Lynchy67 last edited by 20 Jun 2023, 11:30

                            @Lynchy67 said in Stuck on "account" screen in MyRoute-app:

                            I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.

                            I don't think you can do anything wrong to cause this. Don't blame yourself 😉

                            I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                            I am just an enthusiastic user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            1 Reply Last reply Reply Quote 0
                            • Hans Mester
                              Hans Mester @Con Hennekens last edited by 20 Jun 2023, 13:50

                              @Con-Hennekens I have MI10lite 5G, have done that already but nothing. I have for all the apps a lifetime licence.

                              1 Reply Last reply Reply Quote 0
                              • Hans Mester
                                Hans Mester @Con Hennekens last edited by 20 Jun 2023, 14:00

                                @Con-Hennekens Ik heb ook lifetime licencie voor beide programma's maar komt ook met de vraag om licentie te kopen, maar dat komt denk ik omdat de inlog niet goed verloopt

                                1 Reply Last reply Reply Quote 0
                                • Corjan Meijerink
                                  Corjan Meijerink administrator last edited by 20 Jun 2023, 14:44

                                  Fix on the way! 🙂

                                  TerWalle 1 Reply Last reply 20 Jun 2023, 15:52 Reply Quote 1
                                  • TerWalle
                                    TerWalle @Corjan Meijerink last edited by 20 Jun 2023, 15:52

                                    @Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.

                                    Dave J 0 Paul Pals 2 Replies Last reply 20 Jun 2023, 16:40 Reply Quote 0
                                    • Dave J 0
                                      Dave J 0 @TerWalle last edited by 20 Jun 2023, 16:26

                                      @TerWalle @Corjan-Meijerink same problem with me on iOS. After the log in screen, I then receive another screen saying that there is a problem with a sign out option. I can access my routes and edit them but have no account or settings options.

                                      Kind Regards. Help where I can.
                                      Ducati Multistrada V4 Rally
                                      iPhone 15 Pro
                                      Chigee AIO-5 Play
                                      Google Pixel 6 Pro - mounted on SP Connect Plus
                                      Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                                      1 Reply Last reply Reply Quote 0
                                      • Paul Pals
                                        Paul Pals @TerWalle last edited by 20 Jun 2023, 16:40

                                        @TerWalle The same for me, one phone IOS 12Pro and one rugged phone Hammer with Android 12

                                        1 Reply Last reply Reply Quote 0
                                        • Dave J 0
                                          Dave J 0 last edited by 20 Jun 2023, 17:23

                                          @Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.

                                          Kind Regards. Help where I can.
                                          Ducati Multistrada V4 Rally
                                          iPhone 15 Pro
                                          Chigee AIO-5 Play
                                          Google Pixel 6 Pro - mounted on SP Connect Plus
                                          Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                                          Paul Pals 1 Reply Last reply 20 Jun 2023, 17:49 Reply Quote 1
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