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πŸŽ‰ Sign-up for the Beta today!

Scheduled Pinned Locked Moved [Beta] Suggestions and Discussions
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  • Rob Verhoeffundefined Rob Verhoeff

    @Captain-Haddock said in πŸŽ‰ Sign-up for the Beta today!:

    @Andrew-Ross I retried the registration and clicked on Front as you suggested but it took me back to the front (1st) screen.

    Obviously you've to read is as "back" & "next"

    Drabslabundefined Offline
    Drabslabundefined Offline
    Drabslab
    wrote on last edited by
    #19

    @Rob-Verhoeff said in πŸŽ‰ Sign-up for the Beta today!:

    @Captain-Haddock said in πŸŽ‰ Sign-up for the Beta today!:

    @Andrew-Ross I retried the registration and clicked on Front as you suggested but it took me back to the front (1st) screen.

    Obviously you've to read is as "back" & "next"

    Obviously, that form is a mess.

    I enlisted but I have no idea whether I succeeded or not.

    It is not difficult, it is easy, it's a hobby

    1 Reply Last reply
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    • Rob Verhoeffundefined Rob Verhoeff

      @Captain-Haddock said in πŸŽ‰ Sign-up for the Beta today!:

      @Andrew-Ross I retried the registration and clicked on Front as you suggested but it took me back to the front (1st) screen.

      Obviously you've to read is as "back" & "next"

      Con Hennekensundefined Offline
      Con Hennekensundefined Offline
      Con Hennekens
      Alpha tester
      wrote on last edited by
      #20

      @Rob-Verhoeff said:

      Obviously you've to read is as "back" & "next"

      @Drabslab said:

      Obviously, that form is a mess.

      Obviously both is true πŸ˜€

      @Drabslab said:

      I enlisted but I have no idea whether I succeeded or not.

      I received an e-mail message after registration as confirmation.
      TIP: don't use the buttons below each question, bot the ones at the bottom of each page. But I have to agree it is a mess...

      I am just an enthusiastic MRA user, and hope you will be one too!

      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

      Jack van Tilburgundefined 1 Reply Last reply
      0
      • Con Hennekensundefined Con Hennekens

        @Rob-Verhoeff said:

        Obviously you've to read is as "back" & "next"

        @Drabslab said:

        Obviously, that form is a mess.

        Obviously both is true πŸ˜€

        @Drabslab said:

        I enlisted but I have no idea whether I succeeded or not.

        I received an e-mail message after registration as confirmation.
        TIP: don't use the buttons below each question, bot the ones at the bottom of each page. But I have to agree it is a mess...

        Jack van Tilburgundefined Offline
        Jack van Tilburgundefined Offline
        Jack van Tilburg
        wrote on last edited by
        #21

        @Con-Hennekens said in πŸŽ‰ Sign-up for the Beta today!:

        I received an e-mail message after registration as confirmation.

        I did not 😞

        Drabslabundefined 1 Reply Last reply
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        • Jack van Tilburgundefined Jack van Tilburg

          @Con-Hennekens said in πŸŽ‰ Sign-up for the Beta today!:

          I received an e-mail message after registration as confirmation.

          I did not 😞

          Drabslabundefined Offline
          Drabslabundefined Offline
          Drabslab
          wrote on last edited by
          #22

          @Jack-van-Tilburg

          As said, Its a mess πŸ™‚ but I am not the only one in limbo.

          the fact that the form does not seem to make clear that an email will follow...

          But what should we do now: try again? or just wait?

          It is not difficult, it is easy, it's a hobby

          Jack van Tilburgundefined 1 Reply Last reply
          0
          • Drabslabundefined Drabslab

            @Jack-van-Tilburg

            As said, Its a mess πŸ™‚ but I am not the only one in limbo.

            the fact that the form does not seem to make clear that an email will follow...

            But what should we do now: try again? or just wait?

            Jack van Tilburgundefined Offline
            Jack van Tilburgundefined Offline
            Jack van Tilburg
            wrote on last edited by
            #23

            @Drabslab
            I myself am very reluctant to provide my private information. During the application I already had to write down more information than feels comfortable for me. I'm not going to do that again. For me, the processing isn't at a level I'm comfortable with.

            Drabslabundefined 1 Reply Last reply
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            • Jack van Tilburgundefined Jack van Tilburg

              @Drabslab
              I myself am very reluctant to provide my private information. During the application I already had to write down more information than feels comfortable for me. I'm not going to do that again. For me, the processing isn't at a level I'm comfortable with.

              Drabslabundefined Offline
              Drabslabundefined Offline
              Drabslab
              wrote on last edited by Drabslab
              #24

              @Jack-van-Tilburg

              Well, considering that everybody who will take part in that beta testing has access to this forum, hence is a registered MRA subscriber having paid the company for access to the navigator and probably also the routeplanner, I really don't understand why such complicated form is necessary.

              and I pointed out to MRA that the form does not work well... not leading to any action on their side.

              In my old days I would have been devastated that my clients would experience such clumsy approach and base their opinion of the company on that πŸ™‚

              Its good to see that MRA is so confident that they can afford this.

              I'll just wait, life will not stop if I can't beta test

              It is not difficult, it is easy, it's a hobby

              Jack van Tilburgundefined 1 Reply Last reply
              0
              • Drabslabundefined Drabslab

                @Jack-van-Tilburg

                Well, considering that everybody who will take part in that beta testing has access to this forum, hence is a registered MRA subscriber having paid the company for access to the navigator and probably also the routeplanner, I really don't understand why such complicated form is necessary.

                and I pointed out to MRA that the form does not work well... not leading to any action on their side.

                In my old days I would have been devastated that my clients would experience such clumsy approach and base their opinion of the company on that πŸ™‚

                Its good to see that MRA is so confident that they can afford this.

                I'll just wait, life will not stop if I can't beta test

                Jack van Tilburgundefined Offline
                Jack van Tilburgundefined Offline
                Jack van Tilburg
                wrote on last edited by
                #25

                @Drabslab said in πŸŽ‰ Sign-up for the Beta today!:

                and I pointed out to MRA that the form does not work well...

                In this case, I think MRA is also a customer because SurveyMonkey hosts the form.
                But of course they are still designated to provide consistent quality to the customers.

                I'll just wait, life will not stop if I can't beta test

                That's true.

                Drabslabundefined 1 Reply Last reply
                0
                • Jack van Tilburgundefined Jack van Tilburg

                  @Drabslab said in πŸŽ‰ Sign-up for the Beta today!:

                  and I pointed out to MRA that the form does not work well...

                  In this case, I think MRA is also a customer because SurveyMonkey hosts the form.
                  But of course they are still designated to provide consistent quality to the customers.

                  I'll just wait, life will not stop if I can't beta test

                  That's true.

                  Drabslabundefined Offline
                  Drabslabundefined Offline
                  Drabslab
                  wrote on last edited by
                  #26

                  @Jack-van-Tilburg said in πŸŽ‰ Sign-up for the Beta today!:

                  I think MRA is also a customer because SurveyMonkey hosts the form.

                  yes, but seriously, would you ever have accepted such "quality" from a subcontractor?

                  It is not difficult, it is easy, it's a hobby

                  Jack van Tilburgundefined 1 Reply Last reply
                  0
                  • Drabslabundefined Drabslab

                    @Jack-van-Tilburg said in πŸŽ‰ Sign-up for the Beta today!:

                    I think MRA is also a customer because SurveyMonkey hosts the form.

                    yes, but seriously, would you ever have accepted such "quality" from a subcontractor?

                    Jack van Tilburgundefined Offline
                    Jack van Tilburgundefined Offline
                    Jack van Tilburg
                    wrote on last edited by
                    #27

                    @Drabslab
                    Nope. That's a no brainer 😊
                    But I don't know the MRA organization enough to judge.

                    1 Reply Last reply
                    0
                    • Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote on last edited by
                      #28

                      SurveyMonkey is a generic tool that you have to config yourself as a customer. So blaming the subcontractor is like calling out to Wordpress for blaming someones ugly website. As far as the private information goes, that is nothing more than already is in your MRA account, except for the device email address if that is not the same is which one you registered your MRA account.

                      Yeah... for the rest its ugly...
                      I am afraid it was a rush job. As a betatester I am willing to take it in a bit more than a usual customer. The software is Beta, but the survey apparently too πŸ˜‰

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      Jack van Tilburgundefined 1 Reply Last reply
                      0
                      • Con Hennekensundefined Con Hennekens

                        SurveyMonkey is a generic tool that you have to config yourself as a customer. So blaming the subcontractor is like calling out to Wordpress for blaming someones ugly website. As far as the private information goes, that is nothing more than already is in your MRA account, except for the device email address if that is not the same is which one you registered your MRA account.

                        Yeah... for the rest its ugly...
                        I am afraid it was a rush job. As a betatester I am willing to take it in a bit more than a usual customer. The software is Beta, but the survey apparently too πŸ˜‰

                        Jack van Tilburgundefined Offline
                        Jack van Tilburgundefined Offline
                        Jack van Tilburg
                        wrote on last edited by
                        #29

                        @Con-Hennekens said in πŸŽ‰ Sign-up for the Beta today!:

                        SurveyMonkey is a generic tool

                        That's right, and a good provider ensures that the products that customers make can run smoothly.
                        Their templates must be monkey proof, so to speak. πŸ’ 🐡

                        As a betatester I am willing to take it in a bit more than a usual customer. The software is Beta, but the survey apparently too πŸ˜‰

                        We are talking about an entry form. There's nothing beta about that!

                        1 Reply Last reply
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                        • MyRoute-app communityundefined Offline
                          MyRoute-app communityundefined Offline
                          MyRoute-app community
                          Administrator
                          wrote on last edited by
                          #30

                          Hello everyone,

                          I see there are some concerns regarding private information being shared as well as the user experience using the application form. I'll delve into both to provide you with some additional insights on our end.

                          First the rationale of using a form: due to the large number of potential beta testers and known comments regarding 'speediness of response' we wanted to try something new. We made an automated form with SurveyMonkey, verification through our CRM and immediate transactional e-mailing (instant e-mail) through PostMark. The goal was instant information after filling in the form.

                          As for privacy: This has been a key concern in the design of the registration process. I can't really go into details but this approach is sadly what also broke something this weekend; which resulted in a lot of people not getting e-mails.

                          As for the User Experience of the form: we're aware of this. We also have our own talking points regarding some exceptionally stupid flaws in SurveyMonkey. That said, it is still the best solution out there. That said, the same can on occasion be said about us.

                          To end on a cheerful note, everyone who completed the registration should have received their e-mails now.

                          Drabslabundefined 1 Reply Last reply
                          0
                          • MyRoute-app communityundefined MyRoute-app community

                            Hello everyone,

                            I see there are some concerns regarding private information being shared as well as the user experience using the application form. I'll delve into both to provide you with some additional insights on our end.

                            First the rationale of using a form: due to the large number of potential beta testers and known comments regarding 'speediness of response' we wanted to try something new. We made an automated form with SurveyMonkey, verification through our CRM and immediate transactional e-mailing (instant e-mail) through PostMark. The goal was instant information after filling in the form.

                            As for privacy: This has been a key concern in the design of the registration process. I can't really go into details but this approach is sadly what also broke something this weekend; which resulted in a lot of people not getting e-mails.

                            As for the User Experience of the form: we're aware of this. We also have our own talking points regarding some exceptionally stupid flaws in SurveyMonkey. That said, it is still the best solution out there. That said, the same can on occasion be said about us.

                            To end on a cheerful note, everyone who completed the registration should have received their e-mails now.

                            Drabslabundefined Offline
                            Drabslabundefined Offline
                            Drabslab
                            wrote on last edited by
                            #31

                            @Timo-Martosatiman-MRA said in πŸŽ‰ Sign-up for the Beta today!:

                            It is very good to try something new, and that inevitably is a risk and can lead to problems but it took me more or less a minute to see that your form was not functioning well and I immediately warned you.

                            I am not superhuman, you have most likely seen within the same time span that it was not working well . This should have been the point for you to correct things before releasing, or to decide to end the experiment.

                            Instead, you decided to ignore that, go ahead anyway, and confront your most devoted users with poor quality. That is the part I don't understand.

                            PostMark

                            best have alook here because your postmark emails end up in the junk folder:

                            https://postmarkapp.com/blog/why-are-my-emails-going-to-spam

                            It is not difficult, it is easy, it's a hobby

                            1 Reply Last reply
                            0
                            • MyRoute-app communityundefined Offline
                              MyRoute-app communityundefined Offline
                              MyRoute-app community
                              Administrator
                              wrote on last edited by
                              #32

                              @Drabslab as always thanks for your reply,

                              I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.

                              What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.

                              During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.

                              There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.

                              kind regards,

                              Timo

                              Steve Lynchundefined Drabslabundefined 2 Replies Last reply
                              0
                              • MyRoute-app communityundefined MyRoute-app community

                                @Drabslab as always thanks for your reply,

                                I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.

                                What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.

                                During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.

                                There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.

                                kind regards,

                                Timo

                                Steve Lynchundefined Offline
                                Steve Lynchundefined Offline
                                Steve Lynch
                                Valued contributor
                                wrote on last edited by
                                #33

                                @Timo-Martosatiman-MRA

                                The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?

                                You don’t stop riding when you get old, you get old when you stop riding.

                                Drabslabundefined MyRoute-app communityundefined 2 Replies Last reply
                                0
                                • MyRoute-app communityundefined MyRoute-app community

                                  @Drabslab as always thanks for your reply,

                                  I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.

                                  What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.

                                  During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.

                                  There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.

                                  kind regards,

                                  Timo

                                  Drabslabundefined Offline
                                  Drabslabundefined Offline
                                  Drabslab
                                  wrote on last edited by
                                  #34

                                  @Timo-Martosatiman-MRA

                                  Dear Timo,

                                  I did not experience these problems this weekend but on monday 14 November.
                                  your emails DO END UP in spam boxes, I have an example

                                  "annoying', but otherwise completely harmless" ... "use this form and continue forward"

                                  I hope that this will not be the policy for the NEXT interface.

                                  over a thousand applicants who have successfully and without complaint been able to register using this form

                                  Good for these applicants. I wish them a good testing experience πŸ™‚

                                  It is not difficult, it is easy, it's a hobby

                                  1 Reply Last reply
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                                  • Steve Lynchundefined Steve Lynch

                                    @Timo-Martosatiman-MRA

                                    The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?

                                    Drabslabundefined Offline
                                    Drabslabundefined Offline
                                    Drabslab
                                    wrote on last edited by
                                    #35

                                    @Steve-Lynch don't worry Steve, your problem is completely harmless πŸ™‚

                                    It is not difficult, it is easy, it's a hobby

                                    Steve Lynchundefined 1 Reply Last reply
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                                    • Steve Lynchundefined Steve Lynch

                                      @Timo-Martosatiman-MRA

                                      The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?

                                      MyRoute-app communityundefined Offline
                                      MyRoute-app communityundefined Offline
                                      MyRoute-app community
                                      Administrator
                                      wrote on last edited by
                                      #36

                                      @Steve-Lynch yes you are. Are you experiencing the same thing as @Drabslab with our e-mails ending in your spam box?

                                      @Drabslab I'm getting the feeling I haven't addressed your concerns yet. Perhaps shoot me a private message? πŸ˜‰

                                      Steve Lynchundefined 1 Reply Last reply
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                                      • Drabslabundefined Drabslab

                                        @Steve-Lynch don't worry Steve, your problem is completely harmless πŸ™‚

                                        Steve Lynchundefined Offline
                                        Steve Lynchundefined Offline
                                        Steve Lynch
                                        Valued contributor
                                        wrote on last edited by
                                        #37

                                        @Drabslab
                                        Indeed, however I do like the idea of Beta testing as I have old Android and iOS Phones.
                                        I can put both on the Bike at once powered by large capacity Power Banks that will give me at least 7 hours
                                        I also have a couple of GoPro's I can use to record both phones.
                                        Basically I like the idea of my bike looking like the Starship Enterprise Console 🀑

                                        You don’t stop riding when you get old, you get old when you stop riding.

                                        1 Reply Last reply
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                                        • MyRoute-app communityundefined MyRoute-app community

                                          @Steve-Lynch yes you are. Are you experiencing the same thing as @Drabslab with our e-mails ending in your spam box?

                                          @Drabslab I'm getting the feeling I haven't addressed your concerns yet. Perhaps shoot me a private message? πŸ˜‰

                                          Steve Lynchundefined Offline
                                          Steve Lynchundefined Offline
                                          Steve Lynch
                                          Valued contributor
                                          wrote on last edited by
                                          #38

                                          @Timo-Martosatiman-MRA

                                          No all MRA Emails I get go into my main Inbox.

                                          You don’t stop riding when you get old, you get old when you stop riding.

                                          MyRoute-app communityundefined 1 Reply Last reply
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