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Possible incorrect instruction - how to check after the event?

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  • richtea999undefined Offline
    richtea999undefined Offline
    richtea999
    Valued contributor
    wrote last edited by
    #1

    I was using MRA today and received what I believe was an incorrect instruction.

    Is there a way to recreate the route instructions so I can check if it was human error or a data/machine error?
    If it is an error who do I report it to? MRA or HERE?

    For interest it was just north of Nothum, Luxembourg. The instruction was:

    • turn right and then take the first left

    The instruction should have been take second left, (follow the top blue arrow), but I went first left as instructed (red arrow). Not a disaster, but quite irritating at the time since it is a dual carrageway at that point.

    Screenshot 2025-11-02 at 22.39.29-50.png

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    • Nomko Nomdenundefined Offline
      Nomko Nomdenundefined Offline
      Nomko Nomden
      wrote last edited by
      #2

      @richtea999
      I do get such wrong instructions also, not on a frequent basis but just now and then they pop up. It even doesn't matter when i'm driving in Holland or Belgium, Germany or other places.

      First things first, can you place a link to that specific route so we can check that area for anything you missed unnoticed.

      Secondly, i don't think you can recreate the route in MRA to check whether the route is okay or you did something wrong. The only thing you can do is check the waypoints if they are placed accordingly.

      | MRA Gold Member |
      | Garmin Zumo XT + BMW K1200GT |
      | MRA Next + Kawasaki Z650 |

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      • richard 3vundefined Offline
        richard 3vundefined Offline
        richard 3v
        wrote last edited by
        #3

        I had a similar experience in the UK. Travelling north from Folkstone on the M25 the instruction told me to use the 2 outside lanes to access the M11, it should have been the 2 inside lanes.
        I reported this to Here and within 24 hours was notified that the error had been corrected.

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        • Marinus van Deudekomundefined Offline
          Marinus van Deudekomundefined Offline
          Marinus van Deudekom
          RouteXpert
          wrote last edited by
          #4

          Assuming that your route and shaping point where correct it’s a map error so report it to Here

          Honda Goldwing GL1500,
          Honda Silverwing GL 650
          DMD2 T865X 8 inch Android tablet using MRA next for navigation
          Garmin XT sold
          Samsung S24FE mounted on a Quadlock and using Android Auto in my car

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