App failed to start; reinstall locked me out!
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I will report this to Support but in case others have seen something similar:
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Opening MyRoute-app on iPhone: hung during the startup. Rebooting phone didn't help.
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Deleted and reinstalled app. It got stuck at requesting location permission (pushing the yellow button didn't pop up the permissions screen, just stayed in MyRoute-app). Manually going to Settings> Privacy and Security and enabling location positions got me past this.
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However now I am locked out with "Device Limit Reached". It seems that when I reinstalled, it wrongly added one to my number of devices.
I have to wait for Support to open as there is no self-service ability to fix this issue (a really annoying limitation of the way MRA polices their device limits - we should be able to log unused devices out on the website the way Netflix or other companies offer).
This really is not good!
Next week I will lead a drive with 28 cars - I hope the other drivers don't hit the same issues I've encountered. It will immediately put them off MRA.
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You have access again
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Thanks. I am now back into the app. I'll leave it for the Support process to work out why the first two issues occurred and how to prevent others hitting these.
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