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I am starting to hate this app right about now ...

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Adrian Avramundefined Offline
    Adrian Avramundefined Offline
    Adrian Avram
    wrote last edited by Adrian Avram
    #1

    After installing the app on another device (which is registered on my apple account) and logging in, now i cannot use the app on none of my phones, and that smooth device removal that Corjan was talking about just went to shit.

    IMG_6937.PNG

    IMG_6938.PNG

    Best regards,
    Adrian

    Samsung S25 Ultra and iPhone 13 with Android Auto / CarPlay
    MyRoute-APP (Planner+Navigation, GOLD Lifetime)
    Honda NC750X (2021) with CHIGEE Aio-5 Play

    Peter Zehentreiterundefined Marinus van Deudekomundefined 2 Replies Last reply
    0
    • richtea999undefined Offline
      richtea999undefined Offline
      richtea999
      Valued contributor
      wrote last edited by
      #2
      This post is deleted!
      1 Reply Last reply
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      • Adrian Avramundefined Adrian Avram

        After installing the app on another device (which is registered on my apple account) and logging in, now i cannot use the app on none of my phones, and that smooth device removal that Corjan was talking about just went to shit.

        IMG_6937.PNG

        IMG_6938.PNG

        Peter Zehentreiterundefined Online
        Peter Zehentreiterundefined Online
        Peter Zehentreiter
        wrote last edited by
        #3

        @Adrian-Avram To avoid this undesirable scenario, I deleted the app from the iPad and created a shortcut to the website on the desktop instead.

        BMW R 1250 GS
        MRA Navigation & SilverFox C1 Controller
        BMW Connected Ride Cradle
        Wunderlich USB Ladebox mit Quadlock
        Pixel 9 "online"
        SPC Universal mount
        Motorola Edge 40 "offline"
        Sena SLR 3
        Sena 50 R

        1 Reply Last reply
        1
        • Adrian Avramundefined Adrian Avram

          After installing the app on another device (which is registered on my apple account) and logging in, now i cannot use the app on none of my phones, and that smooth device removal that Corjan was talking about just went to shit.

          IMG_6937.PNG

          IMG_6938.PNG

          Marinus van Deudekomundefined Offline
          Marinus van Deudekomundefined Offline
          Marinus van Deudekom
          RouteXpert
          wrote last edited by
          #4

          @Adrian-Avram it seems that you've used a lot more devices.
          Yesterday on the faire in Utrecht I demonstrated several times that having 3 devices is no issue. I Log of one of them and can use the other 2
          Just like Corjan already stated, send in a ticket and they can help you. I guess you want to much

          Honda Goldwing GL1500,
          Honda Silverwing GL 650
          DMD2 T865X 8 inch Android tablet using MRA next for navigation
          Garmin XT sold
          Samsung S24FE mounted on a Quadlock and using Android Auto in my car

          Adrian Avramundefined 1 Reply Last reply
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          • Marinus van Deudekomundefined Marinus van Deudekom

            @Adrian-Avram it seems that you've used a lot more devices.
            Yesterday on the faire in Utrecht I demonstrated several times that having 3 devices is no issue. I Log of one of them and can use the other 2
            Just like Corjan already stated, send in a ticket and they can help you. I guess you want to much

            Adrian Avramundefined Offline
            Adrian Avramundefined Offline
            Adrian Avram
            wrote last edited by
            #5

            @Marinus-van-Deudekom said in I am starting to hate this app right about now ...:

            @Adrian-Avram it seems that you've used a lot more devices.
            Yesterday on the faire in Utrecht I demonstrated several times that having 3 devices is no issue. I Log of one of them and can use the other 2
            Just like Corjan already stated, send in a ticket and they can help you. I guess you want to much

            I got today a new iphone ... but i was expecting to receive a message to sign out my old one ... not to get my account blocked.
            Everything is sorted now with a opened ticket.

            Best regards,
            Adrian

            Samsung S25 Ultra and iPhone 13 with Android Auto / CarPlay
            MyRoute-APP (Planner+Navigation, GOLD Lifetime)
            Honda NC750X (2021) with CHIGEE Aio-5 Play

            Corjan Meijerinkundefined 1 Reply Last reply
            0
            • Adrian Avramundefined Adrian Avram

              @Marinus-van-Deudekom said in I am starting to hate this app right about now ...:

              @Adrian-Avram it seems that you've used a lot more devices.
              Yesterday on the faire in Utrecht I demonstrated several times that having 3 devices is no issue. I Log of one of them and can use the other 2
              Just like Corjan already stated, send in a ticket and they can help you. I guess you want to much

              I got today a new iphone ... but i was expecting to receive a message to sign out my old one ... not to get my account blocked.
              Everything is sorted now with a opened ticket.

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote last edited by
              #6

              @Adrian-Avram glad it’s solved - we process these tickets with high priority 🙂

              We can’t magically distinguish perhaps normal (still unallowed) personal high device usage from sharing your account with others.

              It’s an inconvenience we have to roll out. We aint happy with it too but we have to. Sorry 🙂

              By design we don’t deploy such an update in peak season.

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