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Continuous freezing on Android Auto

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • b0hd1undefined b0hd1

    Lately, I've been trying to use the browser more frequently for my daily commutes, but it crashes constantly.
    Curiously, it seems to happen much more often when I select a favorite destination than when I simply navigate a route. I know it might sound absurd, but that’s my impression.
    Yesterday afternoon, during a 15 km drive home, it froze three times.
    I had to give up and use Google Maps instead.

    ​Best regards

    Marinus van Deudekomundefined Offline
    Marinus van Deudekomundefined Offline
    Marinus van Deudekom
    RouteXpert
    wrote on last edited by
    #2

    @b0hd1 witch version of the app are you using because in the latest that problem was solved

    Honda Goldwing GL1500,
    Honda Silverwing GL 650
    DMD2 T865X 8 inch Android tablet using MRA next for navigation
    Garmin XT sold
    Samsung S24FE mounted on a Quadlock and using Android Auto in my car

    b0hd1undefined 1 Reply Last reply
    0
    • Marinus van Deudekomundefined Marinus van Deudekom

      @b0hd1 witch version of the app are you using because in the latest that problem was solved

      b0hd1undefined Offline
      b0hd1undefined Offline
      b0hd1
      wrote on last edited by
      #3

      @Marinus-van-Deudekom 5.0.2 - 442. It seems it's not 100% resolved yet.

      Creador y admin. de los mayores grupos de MRa
      https://t.me/MRa_by_b0hd1
      https://www.myrouteapp.com/group/routes/7007#-1/name/desc
      Ex-routexpert, actual beta tester y experto en MRa
      Creador de tutoriales, manuales y formador de nuevos usuarios
      YT: @demco17

      Marinus van Deudekomundefined 1 Reply Last reply
      0
      • b0hd1undefined b0hd1

        @Marinus-van-Deudekom 5.0.2 - 442. It seems it's not 100% resolved yet.

        Marinus van Deudekomundefined Offline
        Marinus van Deudekomundefined Offline
        Marinus van Deudekom
        RouteXpert
        wrote on last edited by
        #4

        @b0hd1 Did you save your logfile and send it to Corjan?

        Honda Goldwing GL1500,
        Honda Silverwing GL 650
        DMD2 T865X 8 inch Android tablet using MRA next for navigation
        Garmin XT sold
        Samsung S24FE mounted on a Quadlock and using Android Auto in my car

        b0hd1undefined 1 Reply Last reply
        0
        • Marinus van Deudekomundefined Marinus van Deudekom

          @b0hd1 Did you save your logfile and send it to Corjan?

          b0hd1undefined Offline
          b0hd1undefined Offline
          b0hd1
          wrote on last edited by
          #5

          @Marinus-van-Deudekom I’ve saved it, but I guess it's up to Corjan to decide whether I should send it or not.. 😉"

          Creador y admin. de los mayores grupos de MRa
          https://t.me/MRa_by_b0hd1
          https://www.myrouteapp.com/group/routes/7007#-1/name/desc
          Ex-routexpert, actual beta tester y experto en MRa
          Creador de tutoriales, manuales y formador de nuevos usuarios
          YT: @demco17

          1 Reply Last reply
          0
          • Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by
            #6

            Feel free to create a support ticket with the logs any time 🙂

            All feedback is useful

            b0hd1undefined 2 Replies Last reply
            2
            • Corjan Meijerinkundefined Corjan Meijerink

              Feel free to create a support ticket with the logs any time 🙂

              All feedback is useful

              b0hd1undefined Offline
              b0hd1undefined Offline
              b0hd1
              wrote on last edited by
              #7

              @Corjan-Meijerink I'm correcting the sensations: it doesn't just fail when going to a favorite point, but also when following a route designed in the planner.
              I'm sending both files now: the one from Sunday night and the one from all day today.

              Creador y admin. de los mayores grupos de MRa
              https://t.me/MRa_by_b0hd1
              https://www.myrouteapp.com/group/routes/7007#-1/name/desc
              Ex-routexpert, actual beta tester y experto en MRa
              Creador de tutoriales, manuales y formador de nuevos usuarios
              YT: @demco17

              1 Reply Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                Feel free to create a support ticket with the logs any time 🙂

                All feedback is useful

                b0hd1undefined Offline
                b0hd1undefined Offline
                b0hd1
                wrote on last edited by
                #8

                @Corjan-Meijerink Hi, I'm sending you the log files by email. I can't open a ticket.

                error ticket.jpg

                Creador y admin. de los mayores grupos de MRa
                https://t.me/MRa_by_b0hd1
                https://www.myrouteapp.com/group/routes/7007#-1/name/desc
                Ex-routexpert, actual beta tester y experto en MRa
                Creador de tutoriales, manuales y formador de nuevos usuarios
                YT: @demco17

                b0hd1undefined 1 Reply Last reply
                0
                • b0hd1undefined Offline
                  b0hd1undefined Offline
                  b0hd1
                  wrote last edited by
                  #9

                  Another route two days ago. 440 km. It froze several times. I had to disconnect Wi-Fi to stop the connection with Android Auto and close the app from my smartphone. So I had to stop driving, take out my smartphone, etc., etc. Also, if I restarted the route from Android Auto, it began at point 1, not the nearest one. Again, I had to stop driving, take out my smartphone, and skip the points... Because if you've already passed 40 points and have to do it one by one from Android Auto, it's madness. You should be able to choose the starting point from Android Auto...
                  I've had to go back to using Osmand as my backup navigation system after several years of not needing it. The navigation system on Android is very stable and reliable, but Android Auto has many shortcomings.
                  And I've decided to make the final migration to Android Auto. I hope it's not a bad choice... 😅

                  Creador y admin. de los mayores grupos de MRa
                  https://t.me/MRa_by_b0hd1
                  https://www.myrouteapp.com/group/routes/7007#-1/name/desc
                  Ex-routexpert, actual beta tester y experto en MRa
                  Creador de tutoriales, manuales y formador de nuevos usuarios
                  YT: @demco17

                  1 Reply Last reply
                  0
                  • bluetuzundefined Offline
                    bluetuzundefined Offline
                    bluetuz
                    wrote last edited by
                    #10

                    I think it's important for developers to prioritize AA/CP because many of us use these types of systems, and their use will only increase. Before releasing a beta version, it would be essential to ensure the app's basic functionality is working correctly.
                    I share my colleague's opinion and also believe that restarting the route from the nearest waypoint is a fundamental feature that should be functional.

                    Con Hennekensundefined 1 Reply Last reply
                    2
                    • bluetuzundefined bluetuz

                      I think it's important for developers to prioritize AA/CP because many of us use these types of systems, and their use will only increase. Before releasing a beta version, it would be essential to ensure the app's basic functionality is working correctly.
                      I share my colleague's opinion and also believe that restarting the route from the nearest waypoint is a fundamental feature that should be functional.

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote last edited by
                      #11

                      @bluetuz, I was under the impression that AA/CP starts a route at the nearest point if that was the last setting used in the app, is that not correct? I am not in a position to test that right now.

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

                      b0hd1undefined 1 Reply Last reply
                      0
                      • Con Hennekensundefined Con Hennekens

                        @bluetuz, I was under the impression that AA/CP starts a route at the nearest point if that was the last setting used in the app, is that not correct? I am not in a position to test that right now.

                        b0hd1undefined Offline
                        b0hd1undefined Offline
                        b0hd1
                        wrote last edited by
                        #12

                        @Con-Hennekens That's how it's supposed to work, but it doesn't. And having to restart navigation so many times is really inconvenient.

                        42788.jpg

                        Creador y admin. de los mayores grupos de MRa
                        https://t.me/MRa_by_b0hd1
                        https://www.myrouteapp.com/group/routes/7007#-1/name/desc
                        Ex-routexpert, actual beta tester y experto en MRa
                        Creador de tutoriales, manuales y formador de nuevos usuarios
                        YT: @demco17

                        1 Reply Last reply
                        0
                        • Lluis Arasanzundefined Online
                          Lluis Arasanzundefined Online
                          Lluis Arasanz
                          wrote last edited by Lluis Arasanz
                          #13

                          Hi all,

                          After 5 days use on 2400 km trip alon 5 days, I have severals things to comment.

                          • Android Auto connected via Wireless, is very bad. It hangs, becomes freeze on AA Screen and after kill MyRoute-app on phone, I must disconnect AA completely.
                          • Android Auto used by cable connection seems to be more stable but some problems are present.
                          • CarPlay is more stable than AA, but also there are items to resolve or change.

                          The list of problems, for both, AA & CP, are:

                          • App freezes (CP & AA) on some time, and screen is not refreshed. On phone is normal and working. I must kill phone app and restart AA/CP connection to work again.
                          • If I stop car (refueling, take a break, etc.) and I do not do anything on phone side, when I return to car and start system I note different behaviors:
                            • Car Side lost map. There are some indications on screen, but no route path, no map, no voice indications. On phone, is normal:
                              IMG_1016 Mediano.jpeg
                            • Car Side displays map, but no indications, but freezed and phone side app is "black". photo of this:
                              IMG_1018 Mediano.jpeg
                            • In both cases, I must kill all and restart.
                          • If I lost data connection, normally it freezes. I have last maps downloadued. Also, in fo data conection, it can't start a route, with message "No route found". So I must wait to go outside parking to start navigation.
                          • To start route from nearest point, I must doit from phone. On CP/AA, it start from starting point.

                          My impression is CP / AA needs more work to be fully working. Also one of this hangs I sent Beta report thought IOS App.

                          Also, I noted some points to make app better on CP/AA:

                          • On CP/AA I can't see Waypoints list, so is not possible to select one to go there.

                          • I do not know in which point I'm going: No number , no indications, nothing on CP/AA screen, even when there are space for that:
                            IMG_1014 Mediano.jpeg
                            The space between 22nd indication" and "time to next point" i perfect for that
                            Also, an icon on "time to next point" indicating next viapoint, next stop or end of route will be useful.

                          • About bluetooth delay configuration, works fine.

                          • Some times I noted two indications overlapping, so first one does not finish.

                          Zoom: Is there a brief article that explains how it works? I noted it is not well adjusted to speed or road type, so in Hihgways is good, until I arrive to exit, that zoom in so that I lost way to exit. Perhaps more gradual to do zoom in...
                          And in curvy roads, zooms out so that I can't see how next curve is, because I see a lot of road.

                          And on next used on phone, I'd use a A to B route and add some stops but:

                          • stops allways add at End. What if I want to add someone in the middle? I need to redo all.
                          • I could see a list of point, but there are no interchangeable.
                          • Points are always a "Stop point" I can't select one of them as a Via Point
                          • Whike bavigating, after I reach one point 2, it dissapears (ok) but point 3 becomes new point 2, and so on. This is confusing.

                          Also could be interesting to save logs locally on phone to select then and send to support. We do not know how are managed by app and if after every app kill there are some info that becomes lost for support.

                          CP/AA device: Citroën C3 Aircross
                          Iphone 14 with IOS 26,2
                          Samsung A14 with Android 14.
                          MyRouteapp versión 5.0.2 - 422 Beta release

                          That's all by the moment...

                          Happy new year and make it the best for Next.

                          Best regards

                          Lluis Arasanz

                          • BMW F750GS
                            MotoMediaLink HW Interface for BMW's WonderWheel device
                          • Samsung A14 with Beta MyRoute-App (primary bike use)
                            Tasker and MMLink SW for Android App Control
                          • iPhone 14 with Beta MyRoute-App (personal and primary CP use)
                          b0hd1undefined 1 Reply Last reply
                          1
                          • Lluis Arasanzundefined Lluis Arasanz

                            Hi all,

                            After 5 days use on 2400 km trip alon 5 days, I have severals things to comment.

                            • Android Auto connected via Wireless, is very bad. It hangs, becomes freeze on AA Screen and after kill MyRoute-app on phone, I must disconnect AA completely.
                            • Android Auto used by cable connection seems to be more stable but some problems are present.
                            • CarPlay is more stable than AA, but also there are items to resolve or change.

                            The list of problems, for both, AA & CP, are:

                            • App freezes (CP & AA) on some time, and screen is not refreshed. On phone is normal and working. I must kill phone app and restart AA/CP connection to work again.
                            • If I stop car (refueling, take a break, etc.) and I do not do anything on phone side, when I return to car and start system I note different behaviors:
                              • Car Side lost map. There are some indications on screen, but no route path, no map, no voice indications. On phone, is normal:
                                IMG_1016 Mediano.jpeg
                              • Car Side displays map, but no indications, but freezed and phone side app is "black". photo of this:
                                IMG_1018 Mediano.jpeg
                              • In both cases, I must kill all and restart.
                            • If I lost data connection, normally it freezes. I have last maps downloadued. Also, in fo data conection, it can't start a route, with message "No route found". So I must wait to go outside parking to start navigation.
                            • To start route from nearest point, I must doit from phone. On CP/AA, it start from starting point.

                            My impression is CP / AA needs more work to be fully working. Also one of this hangs I sent Beta report thought IOS App.

                            Also, I noted some points to make app better on CP/AA:

                            • On CP/AA I can't see Waypoints list, so is not possible to select one to go there.

                            • I do not know in which point I'm going: No number , no indications, nothing on CP/AA screen, even when there are space for that:
                              IMG_1014 Mediano.jpeg
                              The space between 22nd indication" and "time to next point" i perfect for that
                              Also, an icon on "time to next point" indicating next viapoint, next stop or end of route will be useful.

                            • About bluetooth delay configuration, works fine.

                            • Some times I noted two indications overlapping, so first one does not finish.

                            Zoom: Is there a brief article that explains how it works? I noted it is not well adjusted to speed or road type, so in Hihgways is good, until I arrive to exit, that zoom in so that I lost way to exit. Perhaps more gradual to do zoom in...
                            And in curvy roads, zooms out so that I can't see how next curve is, because I see a lot of road.

                            And on next used on phone, I'd use a A to B route and add some stops but:

                            • stops allways add at End. What if I want to add someone in the middle? I need to redo all.
                            • I could see a list of point, but there are no interchangeable.
                            • Points are always a "Stop point" I can't select one of them as a Via Point
                            • Whike bavigating, after I reach one point 2, it dissapears (ok) but point 3 becomes new point 2, and so on. This is confusing.

                            Also could be interesting to save logs locally on phone to select then and send to support. We do not know how are managed by app and if after every app kill there are some info that becomes lost for support.

                            CP/AA device: Citroën C3 Aircross
                            Iphone 14 with IOS 26,2
                            Samsung A14 with Android 14.
                            MyRouteapp versión 5.0.2 - 422 Beta release

                            That's all by the moment...

                            Happy new year and make it the best for Next.

                            Best regards

                            b0hd1undefined Offline
                            b0hd1undefined Offline
                            b0hd1
                            wrote last edited by
                            #14

                            @Lluis-Arasanz That's right. I agree with you. While air conditioning/configuration is the future (or already the present in all cars and many motorcycles, as well as external systems), I also think it has too many problems for everyday use. Let's hope it can be improved little by little.

                            Creador y admin. de los mayores grupos de MRa
                            https://t.me/MRa_by_b0hd1
                            https://www.myrouteapp.com/group/routes/7007#-1/name/desc
                            Ex-routexpert, actual beta tester y experto en MRa
                            Creador de tutoriales, manuales y formador de nuevos usuarios
                            YT: @demco17

                            1 Reply Last reply
                            0
                            • b0hd1undefined b0hd1

                              @Corjan-Meijerink Hi, I'm sending you the log files by email. I can't open a ticket.

                              error ticket.jpg

                              b0hd1undefined Offline
                              b0hd1undefined Offline
                              b0hd1
                              wrote last edited by
                              #15

                              @Corjan-Meijerink Did you receive the files by email?

                              Creador y admin. de los mayores grupos de MRa
                              https://t.me/MRa_by_b0hd1
                              https://www.myrouteapp.com/group/routes/7007#-1/name/desc
                              Ex-routexpert, actual beta tester y experto en MRa
                              Creador de tutoriales, manuales y formador de nuevos usuarios
                              YT: @demco17

                              Corjan Meijerinkundefined 1 Reply Last reply
                              0
                              • b0hd1undefined b0hd1

                                @Corjan-Meijerink Did you receive the files by email?

                                Corjan Meijerinkundefined Offline
                                Corjan Meijerinkundefined Offline
                                Corjan Meijerink
                                Developer
                                wrote last edited by
                                #16

                                @b0hd1 Yes! Unfortunately no real causes found yet.
                                In general since update v5 the Android Auto stability has been improved a lot.

                                Not just me saying that but the amount of tickets we were able to close after contact with the customers is significant.
                                The logs (which can be biased) also show improvements.
                                So what exactly is not working here, is hard to discover.

                                b0hd1undefined 1 Reply Last reply
                                0
                                • Corjan Meijerinkundefined Corjan Meijerink

                                  @b0hd1 Yes! Unfortunately no real causes found yet.
                                  In general since update v5 the Android Auto stability has been improved a lot.

                                  Not just me saying that but the amount of tickets we were able to close after contact with the customers is significant.
                                  The logs (which can be biased) also show improvements.
                                  So what exactly is not working here, is hard to discover.

                                  b0hd1undefined Offline
                                  b0hd1undefined Offline
                                  b0hd1
                                  wrote last edited by b0hd1
                                  #17

                                  @Corjan-Meijerink Well, this news of yours really discourages me from continuing to use MRA as a navigation system. As you saw in @Lluis-Arasanz 's message, it's quite unstable, and that becomes very annoying on a route. I hope you can find solutions soon. CarPlay/Android Auto are here to stay, and little by little, all vehicles are adopting them.

                                  Creador y admin. de los mayores grupos de MRa
                                  https://t.me/MRa_by_b0hd1
                                  https://www.myrouteapp.com/group/routes/7007#-1/name/desc
                                  Ex-routexpert, actual beta tester y experto en MRa
                                  Creador de tutoriales, manuales y formador de nuevos usuarios
                                  YT: @demco17

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