Missing itinerary

[Aiello antonino]

I was working on a route for my group, the site seems very slow, I was trying to delete some Waypoints to change the route but I couldn't do anything, I tried to open the same itinerary on another browser and...puff...disappeared...you can't see anything anymore...what's going on?

[Aiello antonino]

Today it happened again...is it possible that no one from the team read my post?

[Nick Carthew]

@Aiello-antonino Yes, posts are read by the developers but as no one else is reporting the same problem as you, it’s probably an isolated issue with your browser.

[Corjan Meijerink]

I read every but don't respond to them all
Do note it is a community forum.
If you require an answer from us, it's best to contact us using the official support channels

Not that the answer there will always immediately resolved your issue. Getting community input is very valuable too but as nobody responded the issue doesn't seem very known.

[Aiello antonino]

I would like to open a ticket but I don't understand why I can't log in to be able to open it...

[Adrian Avram]

@Aiello-antonino I think you are already logged in since you can post on this forum.
From the web planner select the "Suport" link from the top, and create a new ticket.

[Aiello antonino]

Yes! I know I'm logged in, but if I go to the page you posted, which I had already visited otherwise I wouldn't have written, click on the LOGIN button, but nothing happens...

[Adrian Avram]

@Aiello-antonino Try to clear your browser's history and cookies, and log back in !

[Aiello antonino]

I did as you told me but it still doesn't work... I can't log in...

[Con Hennekens]

@Aiello-antonino, What's the error message it gives. Are you saying that when you are logged into the forum, and goto https://www.myrouteapp.com/support, you get a login button? That's unusual... Could it be that you have multiple accounts logged in simultaneously or something? Try logging out of the forum, return to the support page, and try to login (with the correct account) again.

[Aiello antonino]

They are investigating the MRA team