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  4. Not really a problem, more like I'm doing something wrong

Not really a problem, more like I'm doing something wrong

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Erdnaundefined Erdna

    Hi Garry,

    on that screenshot, itΒ΄s not using "full screen mode" as it seems because of the black bars on the side. The image then is cropped, which leads to that effect. Can you turn of that "user panel" on the left side and try again?

    I donΒ΄t know how thatΒ΄s done on your Motorola, but I guess it may be around here somewhere: Settings > Display > Advanced > Full screen

    Cheers from Austria,
    AndrΓ©

    Garry Davisundefined Offline
    Garry Davisundefined Offline
    Garry Davis
    wrote on last edited by
    #3

    @Erdna Good evening Andre.
    Thanks ever so much for your reply, I've checked the settings on the phone as per your instruction, which sadly hasn't made any difference. I have Waze and Google maps, on the phone and everything is displayed in both formats. As I said it's not a massive problem, it's just I just noticed it, on the very rare occasion that I have used MRA in landscape format.
    Anyway Thanks again for your help, if I crack it later on, I'll let you know.
    Cheers
    Garry

    Erdnaundefined 1 Reply Last reply
    0
    • Garry Davisundefined Garry Davis

      @Erdna Good evening Andre.
      Thanks ever so much for your reply, I've checked the settings on the phone as per your instruction, which sadly hasn't made any difference. I have Waze and Google maps, on the phone and everything is displayed in both formats. As I said it's not a massive problem, it's just I just noticed it, on the very rare occasion that I have used MRA in landscape format.
      Anyway Thanks again for your help, if I crack it later on, I'll let you know.
      Cheers
      Garry

      Erdnaundefined Offline
      Erdnaundefined Offline
      Erdna
      wrote on last edited by
      #4

      @Garry-Davis

      Before I run out of ideas... It may be possible, that you have to apply that setting for defined apps. Is there a list of apps in the display settings and a switch to turn it on or off somewhere?

      Maybe you could name your specific phone model, so somebody with that phone could look into that issue?

      Garry Davisundefined 2 Replies Last reply
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      • Erdnaundefined Erdna

        @Garry-Davis

        Before I run out of ideas... It may be possible, that you have to apply that setting for defined apps. Is there a list of apps in the display settings and a switch to turn it on or off somewhere?

        Maybe you could name your specific phone model, so somebody with that phone could look into that issue?

        Garry Davisundefined Offline
        Garry Davisundefined Offline
        Garry Davis
        wrote on last edited by
        #5

        @Erdna Yes, I've done that. It's showing that it's live.
        It's the Motorola G5. Got to pop out now. Thanks again for your help

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        • Erdnaundefined Erdna

          @Garry-Davis

          Before I run out of ideas... It may be possible, that you have to apply that setting for defined apps. Is there a list of apps in the display settings and a switch to turn it on or off somewhere?

          Maybe you could name your specific phone model, so somebody with that phone could look into that issue?

          Garry Davisundefined Offline
          Garry Davisundefined Offline
          Garry Davis
          wrote on last edited by
          #6

          @Erdna Hi there Andre
          Just had another go at loosing the sidebar, I think that I'll just have to ignore it. The app still works fine in portrait or landscape mode.
          Been on you tube and the Motorola website, and followed their instructions, sadly without success.
          As I said it's not really a problem, it's only because I used landscape mode for the first time, that I noticed it. Anyway thanks again for your help.
          Have a great Christmas, and all the best for 2025.
          Cheers
          Garry.

          Mzokkundefined 1 Reply Last reply
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          • Garry Davisundefined Garry Davis

            @Erdna Hi there Andre
            Just had another go at loosing the sidebar, I think that I'll just have to ignore it. The app still works fine in portrait or landscape mode.
            Been on you tube and the Motorola website, and followed their instructions, sadly without success.
            As I said it's not really a problem, it's only because I used landscape mode for the first time, that I noticed it. Anyway thanks again for your help.
            Have a great Christmas, and all the best for 2025.
            Cheers
            Garry.

            Mzokkundefined Offline
            Mzokkundefined Offline
            Mzokk
            wrote on last edited by
            #7

            @Garry-Davis Hi Gary I would imagine its a setting thing I'm using a motorola edge neo 40 with Android 14 and get all the info in landscape mode but I do have the black sidebars either side of the screenScreenshot_20241218-093317.png

            Garry Davisundefined 1 Reply Last reply
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            • Mzokkundefined Mzokk

              @Garry-Davis Hi Gary I would imagine its a setting thing I'm using a motorola edge neo 40 with Android 14 and get all the info in landscape mode but I do have the black sidebars either side of the screenScreenshot_20241218-093317.png

              Garry Davisundefined Offline
              Garry Davisundefined Offline
              Garry Davis
              wrote on last edited by
              #8

              @Mzokk
              Hi there Mzokk. Well as you can see I've managed to get ride of one sidebar, I've just got to try and get shot of the other one now. It must just be my phone really, as yours, and @Erdna , Andre's phone works just fine. The next time I'm in town, I might pop into a phone shop, and see if they can put me on the right road ( Read, educate me πŸ˜‚ )
              Thanks for your help as well. Cheers
              GarryScreenshot_20241218-110430.png

              Mzokkundefined 1 Reply Last reply
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              • Garry Davisundefined Garry Davis

                @Mzokk
                Hi there Mzokk. Well as you can see I've managed to get ride of one sidebar, I've just got to try and get shot of the other one now. It must just be my phone really, as yours, and @Erdna , Andre's phone works just fine. The next time I'm in town, I might pop into a phone shop, and see if they can put me on the right road ( Read, educate me πŸ˜‚ )
                Thanks for your help as well. Cheers
                GarryScreenshot_20241218-110430.png

                Mzokkundefined Offline
                Mzokkundefined Offline
                Mzokk
                wrote on last edited by
                #9

                @Garry-Davis Give it to a teenager.......thats what I usually do if I'm stuck πŸ˜„ I Had a root around in the settings of my own phone but could not find anything...sorry.

                Garry Davisundefined 1 Reply Last reply
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                • Mzokkundefined Mzokk

                  @Garry-Davis Give it to a teenager.......thats what I usually do if I'm stuck πŸ˜„ I Had a root around in the settings of my own phone but could not find anything...sorry.

                  Garry Davisundefined Offline
                  Garry Davisundefined Offline
                  Garry Davis
                  wrote on last edited by
                  #10

                  @Mzokk My thoughts excactly. πŸ˜‚ πŸ˜‚

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                  • Corjan Meijerinkundefined Online
                    Corjan Meijerinkundefined Online
                    Corjan Meijerink
                    administrator
                    wrote on last edited by
                    #11

                    Your phone just kinda seems smaller (more narrow) than what we really support πŸ™‚ Causing some visual errors.

                    By using landscape, that width now becomes the height and you get the resulting issues 😞

                    Garry Davisundefined 1 Reply Last reply
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                    • Corjan Meijerinkundefined Corjan Meijerink moved this topic from [Web] Problems, Bugs and other Issues on
                    • Corjan Meijerinkundefined Corjan Meijerink

                      Your phone just kinda seems smaller (more narrow) than what we really support πŸ™‚ Causing some visual errors.

                      By using landscape, that width now becomes the height and you get the resulting issues 😞

                      Garry Davisundefined Offline
                      Garry Davisundefined Offline
                      Garry Davis
                      wrote on last edited by
                      #12

                      @Corjan-Meijerink Wow, thanks for your input Corjan, I guessed as much that it would be my phone. I might have to get a letter off to the North Pole pretty sharpish,
                      Thanks everyone for all your help. πŸ‘ πŸ‘ πŸ‘

                      Corjan Meijerinkundefined 1 Reply Last reply
                      1
                      • Garry Davisundefined Garry Davis

                        @Corjan-Meijerink Wow, thanks for your input Corjan, I guessed as much that it would be my phone. I might have to get a letter off to the North Pole pretty sharpish,
                        Thanks everyone for all your help. πŸ‘ πŸ‘ πŸ‘

                        Corjan Meijerinkundefined Online
                        Corjan Meijerinkundefined Online
                        Corjan Meijerink
                        administrator
                        wrote on last edited by
                        #13

                        @Garry-Davis Just out of curiosity, what motorola is this / how old is it?

                        Garry Davisundefined 1 Reply Last reply
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                        • Corjan Meijerinkundefined Corjan Meijerink

                          @Garry-Davis Just out of curiosity, what motorola is this / how old is it?

                          Garry Davisundefined Offline
                          Garry Davisundefined Offline
                          Garry Davis
                          wrote on last edited by
                          #14

                          @Corjan-Meijerink It's a Motorola g73 5G, about 2 years old now . Its also Android 14

                          Corjan Meijerinkundefined Mzokkundefined 2 Replies Last reply
                          0
                          • Garry Davisundefined Garry Davis

                            @Corjan-Meijerink It's a Motorola g73 5G, about 2 years old now . Its also Android 14

                            Corjan Meijerinkundefined Online
                            Corjan Meijerinkundefined Online
                            Corjan Meijerink
                            administrator
                            wrote on last edited by Corjan Meijerink
                            #15

                            @Garry-Davis Thanks for the information. Indeed not old πŸ™‚
                            Just a basic model (nothing wrong with that) but therefore it's just a slightly lower resolution than what we expect as minimal.
                            As example, we aim to visually support all resolutions from basic iPhone 10 and upwards. But as this is a budget phone, the resolution is still lower than that iPhone (which is from 2017).

                            Now this puts all those requests "just put another button on the screen" in perspective. As doing that while supporting a whole range of devices is quite difficult.

                            In good news, we are reworking some parts of the app to include less of those buttons on screen / not such big app bar at the top ensuring slightly more space πŸ™‚ But that still needs quite some work.

                            1 Reply Last reply
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                            • Garry Davisundefined Garry Davis

                              @Corjan-Meijerink It's a Motorola g73 5G, about 2 years old now . Its also Android 14

                              Mzokkundefined Offline
                              Mzokkundefined Offline
                              Mzokk
                              wrote on last edited by
                              #16

                              @Garry-Davis Hi Gary have you tried removing the app and reinstalling it as a last resort? I have an old Moto G7 phone running Android 10 and the latest app displays perfectly. I'd imagine that your issues are a display settings problem somewhere.

                              Garry Davisundefined 1 Reply Last reply
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                              • Mzokkundefined Mzokk

                                @Garry-Davis Hi Gary have you tried removing the app and reinstalling it as a last resort? I have an old Moto G7 phone running Android 10 and the latest app displays perfectly. I'd imagine that your issues are a display settings problem somewhere.

                                Garry Davisundefined Offline
                                Garry Davisundefined Offline
                                Garry Davis
                                wrote on last edited by
                                #17

                                @Mzokk Just did that, and it's still the same. But as Corjan said it's a budget phone, ( Β£200 Budget πŸ˜‚πŸ˜‚, I'm a poor Brit ) so this is to be expected. πŸ‘πŸ‘

                                Mzokkundefined Con Hennekensundefined 2 Replies Last reply
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                                • Garry Davisundefined Garry Davis

                                  @Mzokk Just did that, and it's still the same. But as Corjan said it's a budget phone, ( Β£200 Budget πŸ˜‚πŸ˜‚, I'm a poor Brit ) so this is to be expected. πŸ‘πŸ‘

                                  Mzokkundefined Offline
                                  Mzokkundefined Offline
                                  Mzokk
                                  wrote on last edited by
                                  #18

                                  @Garry-Davis πŸ‘

                                  1 Reply Last reply
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                                  • Garry Davisundefined Garry Davis

                                    @Mzokk Just did that, and it's still the same. But as Corjan said it's a budget phone, ( Β£200 Budget πŸ˜‚πŸ˜‚, I'm a poor Brit ) so this is to be expected. πŸ‘πŸ‘

                                    Con Hennekensundefined Online
                                    Con Hennekensundefined Online
                                    Con Hennekens
                                    wrote on last edited by
                                    #19

                                    @Garry-Davis, I don't agree that it is a resolution issue. The resolution of that phone is 1080x2400 pixels. I use a CAT S52 that has only 720 x 1440 pixels, and that just works fine. From your picture though, it looks like you have some kind of zoom-factor on your screen. Like the app gets reported a resolution beyond what is zoomed into on your screen. Might be something in your Android system's accessibility settings?

                                    I am just an enthusiastic MRA user, and hope you will be one too!

                                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                    Garry Davisundefined 1 Reply Last reply
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                                    • Con Hennekensundefined Con Hennekens

                                      @Garry-Davis, I don't agree that it is a resolution issue. The resolution of that phone is 1080x2400 pixels. I use a CAT S52 that has only 720 x 1440 pixels, and that just works fine. From your picture though, it looks like you have some kind of zoom-factor on your screen. Like the app gets reported a resolution beyond what is zoomed into on your screen. Might be something in your Android system's accessibility settings?

                                      Garry Davisundefined Offline
                                      Garry Davisundefined Offline
                                      Garry Davis
                                      wrote on last edited by
                                      #20

                                      @Con-Hennekens
                                      I've checked every setting that I can find, and pushed and clicked a lot more too. πŸ˜‚πŸ˜‚. I'm not computer savvy enough to question anybody like Corjan, and yourself and all the others that have given me advice. I can still use the app in portrait mode, so I'm a happy bunny. But if I click another button and it goes, and the display is perfect, I'll let you know.
                                      Cheers πŸ‘πŸ‘
                                      Garry

                                      Con Hennekensundefined 1 Reply Last reply
                                      1
                                      • Garry Davisundefined Garry Davis

                                        @Con-Hennekens
                                        I've checked every setting that I can find, and pushed and clicked a lot more too. πŸ˜‚πŸ˜‚. I'm not computer savvy enough to question anybody like Corjan, and yourself and all the others that have given me advice. I can still use the app in portrait mode, so I'm a happy bunny. But if I click another button and it goes, and the display is perfect, I'll let you know.
                                        Cheers πŸ‘πŸ‘
                                        Garry

                                        Con Hennekensundefined Online
                                        Con Hennekensundefined Online
                                        Con Hennekens
                                        wrote on last edited by Con Hennekens
                                        #21

                                        @Garry-Davis, these small things can sometimes be very frustrating, ik know... πŸ˜‰
                                        You can question Corjan anytime, he is beast-like developer, but he does not bite! 😁

                                        I am just an enthusiastic MRA user, and hope you will be one too!

                                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                                        Garry Davisundefined 1 Reply Last reply
                                        1
                                        • Con Hennekensundefined Con Hennekens

                                          @Garry-Davis, these small things can sometimes be very frustrating, ik know... πŸ˜‰
                                          You can question Corjan anytime, he is beast-like developer, but he does not bite! 😁

                                          Garry Davisundefined Offline
                                          Garry Davisundefined Offline
                                          Garry Davis
                                          wrote on last edited by
                                          #22

                                          @Con-Hennekens I've got to say that it's nice to ask a question, and get many helpful replies. I'm not on Fartbook, but I hear so many things about the response to questions asked by people, and the answers from keyboard warriors, I'm glad I'm not on any social media platforms ( I think that's what they call them )
                                          πŸ‘ πŸ‘

                                          Garry Davisundefined 1 Reply Last reply
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