FAQ (ready for live)
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Is it time to add a 4th category of beta discussion to capture the repeated questions that we beta users have?
(Or have I missed it?
)I'm sure beta users would be happy to contribute questions/answers for review and formalising into a final FAQ for the live app.
Things like:
- How do I just 'go to' some place?
- How do I create a winding route?
- Can I record my routes?
- How do I get a 3D map view?
- How do I get a bird's eye view?
- How do I customise the map view?
- How do I customise the route?
- How do I skip waypoints?
- How do I navigate offline?
- What is the difference between Navigation Next and the MyRoute-App web site?
- How does the app decide where to go next if 'Skip waypoints' is enabled?
- What does this symbol mean? (list of symbols)
- How do I report a problem?
Optional ones: these aren't Nav Next-specific, but you can't make good use of the app without understanding them:
- What is the difference between a waypoint and a via point?
- What is the difference between a route and a track?
Last point: - I'm not a fan of the forced walkthrough on first installing, but a 'How do I...' link in the menu page might deflect some of the inevitable 'TLDR, 1 star' jockeys on the app stores.
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@richtea999, don't let anyone keep you from answering those questions. I think MRA will be grateful
I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
I am just an enthusiastic user, and hope you will be one too!Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.
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@richtea999 said in FAQ (ready for live):
I'm not a fan of the forced walkthrough on first installing, but a 'How do I...' link in the menu page might deflect some of the inevitable 'TLDR, 1 star' jockeys on the app stores.
I think if impatient people don't understand how things work, these 1 star jockeys will come through as well and call everything "counter-intuïtive"
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@richtea999 said in FAQ (ready for live)
Last point: - I'm not a fan of the forced walkthrough on first installing,
I do like it - thought it was brilliant.
The walkthrough forces a "touch this - educate about that"When you don't have a large computer screen and have to use small icons, things will never be as obvious and intuitive as they could be with a larger screen.
For example I had no idea that a long press on the compass icon would display the entire route on the screen. I would touch it, and see the orientation toggle back and forth. Never thought to do a long press - but the walkthrough quickly gave me that data.
A search for help is vital, but if you know what is commonly needed you can ease the road to nirvana by providing an orientation.
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@Bob-Harvey said in FAQ (ready for live):
Never thought to do a long press - but the walkthrough quickly gave me that data.
And that is exactly the purpose! Informing you about these very nice nifty features you otherwise would never have found!
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@Con-Hennekens said in FAQ (ready for live):
@richtea999, don't let anyone keep you from answering those questions. I think MRA will be grateful
Ah, and that's the problem. I think I know the answers but I am not an MRA expert, and don't want to confuse other users with sub-standard answers.
I'll be happy to test any FAQ though.
If there's no takers, I may just give it a go. But not until I've been around the Alps next week. Then I'll be expert. Maybe.
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@Bob-Harvey said in FAQ (ready for live):
@richtea999 said in FAQ (ready for live)
Last point: - I'm not a fan of the forced walkthrough on first installing,
I do like it - thought it was brilliant.
The walkthrough forces a "touch this - educate about that"I should have written my comment more accurately:
- I definitely like the feature
- I advise against it being mandatory
- failing that, make it cancellable
A single popup on installation labelled something like '1 minute guided tour of features?' is less obstructive. The user can take it or leave it.
Also offer a chance to play/replay that guided tour at any time later, which MRA have done (App walkthrough). However, currently it's not available until you log in, which is a bit odd.
It needs to be higher up the menu level - maybe even a second icon next to the magnifying glass on the home / map page:
Opening Help could offer some limited choices:
- App walkthrough
- Getting started
- FAQ
- Feedback
- Report a problem
etc
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@richtea999, the point is that MRA Devs don't want anyone to leave it
And to be honest, I think we get enough questions on the forum about "obvious things" once people understand them. So yeah, I would want to skip it too, but it is better if I can't 
A link to a FAQ is certainly a good idea though!
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Thanks for starting this post! We will definitely have such a section for our customer support division. It won’t make much sense on the forum right here but more about that later today
I’ve shared the questions you’ve come up with, with the person creating the manual.
