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πŸŽ‰ Sign-up for the Beta today!

Scheduled Pinned Locked Moved [Beta] Suggestions and Discussions
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  • MyRoute-app communityundefined Offline
    MyRoute-app communityundefined Offline
    MyRoute-app community
    Administrator
    wrote on last edited by
    #30

    Hello everyone,

    I see there are some concerns regarding private information being shared as well as the user experience using the application form. I'll delve into both to provide you with some additional insights on our end.

    First the rationale of using a form: due to the large number of potential beta testers and known comments regarding 'speediness of response' we wanted to try something new. We made an automated form with SurveyMonkey, verification through our CRM and immediate transactional e-mailing (instant e-mail) through PostMark. The goal was instant information after filling in the form.

    As for privacy: This has been a key concern in the design of the registration process. I can't really go into details but this approach is sadly what also broke something this weekend; which resulted in a lot of people not getting e-mails.

    As for the User Experience of the form: we're aware of this. We also have our own talking points regarding some exceptionally stupid flaws in SurveyMonkey. That said, it is still the best solution out there. That said, the same can on occasion be said about us.

    To end on a cheerful note, everyone who completed the registration should have received their e-mails now.

    Drabslabundefined 1 Reply Last reply
    0
    • MyRoute-app communityundefined MyRoute-app community

      Hello everyone,

      I see there are some concerns regarding private information being shared as well as the user experience using the application form. I'll delve into both to provide you with some additional insights on our end.

      First the rationale of using a form: due to the large number of potential beta testers and known comments regarding 'speediness of response' we wanted to try something new. We made an automated form with SurveyMonkey, verification through our CRM and immediate transactional e-mailing (instant e-mail) through PostMark. The goal was instant information after filling in the form.

      As for privacy: This has been a key concern in the design of the registration process. I can't really go into details but this approach is sadly what also broke something this weekend; which resulted in a lot of people not getting e-mails.

      As for the User Experience of the form: we're aware of this. We also have our own talking points regarding some exceptionally stupid flaws in SurveyMonkey. That said, it is still the best solution out there. That said, the same can on occasion be said about us.

      To end on a cheerful note, everyone who completed the registration should have received their e-mails now.

      Drabslabundefined Offline
      Drabslabundefined Offline
      Drabslab
      wrote on last edited by
      #31

      @Timo-Martosatiman-MRA said in πŸŽ‰ Sign-up for the Beta today!:

      It is very good to try something new, and that inevitably is a risk and can lead to problems but it took me more or less a minute to see that your form was not functioning well and I immediately warned you.

      I am not superhuman, you have most likely seen within the same time span that it was not working well . This should have been the point for you to correct things before releasing, or to decide to end the experiment.

      Instead, you decided to ignore that, go ahead anyway, and confront your most devoted users with poor quality. That is the part I don't understand.

      PostMark

      best have alook here because your postmark emails end up in the junk folder:

      https://postmarkapp.com/blog/why-are-my-emails-going-to-spam

      It is not difficult, it is easy, it's a hobby

      1 Reply Last reply
      0
      • MyRoute-app communityundefined Offline
        MyRoute-app communityundefined Offline
        MyRoute-app community
        Administrator
        wrote on last edited by
        #32

        @Drabslab as always thanks for your reply,

        I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.

        What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.

        During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.

        There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.

        kind regards,

        Timo

        Steve Lynchundefined Drabslabundefined 2 Replies Last reply
        0
        • MyRoute-app communityundefined MyRoute-app community

          @Drabslab as always thanks for your reply,

          I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.

          What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.

          During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.

          There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.

          kind regards,

          Timo

          Steve Lynchundefined Offline
          Steve Lynchundefined Offline
          Steve Lynch
          Valued contributor
          wrote on last edited by
          #33

          @Timo-Martosatiman-MRA

          The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?

          You don’t stop riding when you get old, you get old when you stop riding.

          Drabslabundefined MyRoute-app communityundefined 2 Replies Last reply
          0
          • MyRoute-app communityundefined MyRoute-app community

            @Drabslab as always thanks for your reply,

            I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.

            What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.

            During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.

            There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.

            kind regards,

            Timo

            Drabslabundefined Offline
            Drabslabundefined Offline
            Drabslab
            wrote on last edited by
            #34

            @Timo-Martosatiman-MRA

            Dear Timo,

            I did not experience these problems this weekend but on monday 14 November.
            your emails DO END UP in spam boxes, I have an example

            "annoying', but otherwise completely harmless" ... "use this form and continue forward"

            I hope that this will not be the policy for the NEXT interface.

            over a thousand applicants who have successfully and without complaint been able to register using this form

            Good for these applicants. I wish them a good testing experience πŸ™‚

            It is not difficult, it is easy, it's a hobby

            1 Reply Last reply
            2
            • Steve Lynchundefined Steve Lynch

              @Timo-Martosatiman-MRA

              The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?

              Drabslabundefined Offline
              Drabslabundefined Offline
              Drabslab
              wrote on last edited by
              #35

              @Steve-Lynch don't worry Steve, your problem is completely harmless πŸ™‚

              It is not difficult, it is easy, it's a hobby

              Steve Lynchundefined 1 Reply Last reply
              1
              • Steve Lynchundefined Steve Lynch

                @Timo-Martosatiman-MRA

                The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?

                MyRoute-app communityundefined Offline
                MyRoute-app communityundefined Offline
                MyRoute-app community
                Administrator
                wrote on last edited by
                #36

                @Steve-Lynch yes you are. Are you experiencing the same thing as @Drabslab with our e-mails ending in your spam box?

                @Drabslab I'm getting the feeling I haven't addressed your concerns yet. Perhaps shoot me a private message? πŸ˜‰

                Steve Lynchundefined 1 Reply Last reply
                0
                • Drabslabundefined Drabslab

                  @Steve-Lynch don't worry Steve, your problem is completely harmless πŸ™‚

                  Steve Lynchundefined Offline
                  Steve Lynchundefined Offline
                  Steve Lynch
                  Valued contributor
                  wrote on last edited by
                  #37

                  @Drabslab
                  Indeed, however I do like the idea of Beta testing as I have old Android and iOS Phones.
                  I can put both on the Bike at once powered by large capacity Power Banks that will give me at least 7 hours
                  I also have a couple of GoPro's I can use to record both phones.
                  Basically I like the idea of my bike looking like the Starship Enterprise Console 🀑

                  You don’t stop riding when you get old, you get old when you stop riding.

                  1 Reply Last reply
                  0
                  • MyRoute-app communityundefined MyRoute-app community

                    @Steve-Lynch yes you are. Are you experiencing the same thing as @Drabslab with our e-mails ending in your spam box?

                    @Drabslab I'm getting the feeling I haven't addressed your concerns yet. Perhaps shoot me a private message? πŸ˜‰

                    Steve Lynchundefined Offline
                    Steve Lynchundefined Offline
                    Steve Lynch
                    Valued contributor
                    wrote on last edited by
                    #38

                    @Timo-Martosatiman-MRA

                    No all MRA Emails I get go into my main Inbox.

                    You don’t stop riding when you get old, you get old when you stop riding.

                    MyRoute-app communityundefined 1 Reply Last reply
                    0
                    • Steve Lynchundefined Steve Lynch

                      @Timo-Martosatiman-MRA

                      No all MRA Emails I get go into my main Inbox.

                      MyRoute-app communityundefined Offline
                      MyRoute-app communityundefined Offline
                      MyRoute-app community
                      Administrator
                      wrote on last edited by
                      #39

                      @Steve-Lynch and we strongly support such spacy ambitions πŸ‘½

                      I've double checked it for you and you are succesfully signed up on both Android and iOS as beta tester. You should have also received an e-mail verifying this.

                      Steve Lynchundefined 1 Reply Last reply
                      0
                      • MyRoute-app communityundefined MyRoute-app community

                        @Steve-Lynch and we strongly support such spacy ambitions πŸ‘½

                        I've double checked it for you and you are succesfully signed up on both Android and iOS as beta tester. You should have also received an e-mail verifying this.

                        Steve Lynchundefined Offline
                        Steve Lynchundefined Offline
                        Steve Lynch
                        Valued contributor
                        wrote on last edited by
                        #40

                        @Timo-Martosatiman-MRA
                        I can confirm I received the email confirmation that I am signed up as a MRA Next Beta Tester. πŸ‘

                        You don’t stop riding when you get old, you get old when you stop riding.

                        MyRoute-app communityundefined 1 Reply Last reply
                        1
                        • Steve Lynchundefined Steve Lynch

                          @Timo-Martosatiman-MRA
                          I can confirm I received the email confirmation that I am signed up as a MRA Next Beta Tester. πŸ‘

                          MyRoute-app communityundefined Offline
                          MyRoute-app communityundefined Offline
                          MyRoute-app community
                          Administrator
                          wrote on last edited by
                          #41

                          @Steve-Lynch Great, we'll let you know when it's ready!

                          1 Reply Last reply
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                          • Richard 18undefined Offline
                            Richard 18undefined Offline
                            Richard 18
                            wrote on last edited by
                            #42

                            Thank you for the tip that the confirmation email can end up in the spam folder. I have now found it and that it confirms I can take part in the Beta test.

                            One question. I signed up saying that I can test on an Android phone. I can test it on an iPhone, too. Is there anyway that I can test it on both, or am I now stuck with only using my Android phone?

                            Many thanks.

                            Richard

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