How do you resolve subscription issues?
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@mark-hamilton Anyone with a basic subscription can submit a ticket, it’s strange that you can’t. I’ll see what I can do.
Only with a gold account Nick
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I have recently paid for the route app gold but there seems to be an issue as when I go to login I only have basic. It may be that I mistyped my email address - not sure. Anyway I can’t seem to get a response to resolve and I can’t open a ticket as my Gold membership isn’t active!
Looking forward to using the Gold features but as of now I’m struggling!!! Help please
@mark-hamilton
Hi @Mark-Hamilton
Sent me an email with your account and de date that you paid for the gold subscription and the e-mail adressen off your accountBMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is. -
@mark-hamilton
Hi @Mark-Hamilton
Sent me an email with your account and de date that you paid for the gold subscription and the e-mail adressen off your account
@hans-van-de-ven-mra-master -thank you Hans I have emailed.
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@hans-van-de-ven-mra-master -thank you Hans I have emailed.
Hi @Mark-Hamilton problem solved?
BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is. -
Hi @Mark-Hamilton problem solved?
@hans-van-de-ven-mra-master
Hi Hans - No as yet my issue is not resolved. I have tried myself again to contact support for an update but as yet nothing!! -
@hans-van-de-ven-mra-master
Hi Hans - No as yet my issue is not resolved. I have tried myself again to contact support for an update but as yet nothing!!
Hi Mark, is one off these account yours?
https://www.myrouteapp.com/profile/home/1079443
https://www.myrouteapp.com/profile/home/1189648 -
@hans-van-de-ven-mra-master I think they are both mine - the one with the routes in is my original basic member level. The other I cant see when I login but seems to have my email address in the profile.
Looks like they are both me -
@hans-van-de-ven-mra-master I think they are both mine - the one with the routes in is my original basic member level. The other I cant see when I login but seems to have my email address in the profile.
Looks like they are both me
So the problem is solved?
BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is. -
So the problem is solved?
@hans-van-de-ven-mra-master No because when I login using mhamilton_61@hotmail.com I just get the basic account, I can't seem to login to the Gold version.
Do I need to delete the Basic version or can they be combined under single sign on? -
@hans-van-de-ven-mra-master No because when I login using mhamilton_61@hotmail.com I just get the basic account, I can't seem to login to the Gold version.
Do I need to delete the Basic version or can they be combined under single sign on?
You only use 1 email adress?
BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is. -
You only use 1 email adress?
@hans-van-de-ven-mra-master I believe I set the Gold purchase up using the Hotmail address quoted. I do have a Gmail and Icloud email but I think it is more likely I mistyped the email when purchasing Gold. Then when I use my actual email I'm only getting the older Basic version
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@hans-van-de-ven-mra-master I believe I set the Gold purchase up using the Hotmail address quoted. I do have a Gmail and Icloud email but I think it is more likely I mistyped the email when purchasing Gold. Then when I use my actual email I'm only getting the older Basic version
You made a typo in the emailadress, i send it by email
BMW BMW Connected Ride Navigator/Garmin Zumo XT3/XT2/XT//Tourstart/ MyRouteapp (The App)/...
Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is. -
You made a typo in the emailadress, i send it by email
@hans-van-de-ven-mra-master Thanks Hans, I'm in now and have changed my email on the Gold account and deleted the old basic one, wasn't bothered for the old routes so just let them go.
On to creating some new ones now at Gold standard. Thanks for your help.
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