How do you resolve subscription issues?

[Mark Hamilton]

I have recently paid for the route app gold but there seems to be an issue as when I go to login I only have basic. It may be that I mistyped my email address - not sure. Anyway I can’t seem to get a response to resolve and I can’t open a ticket as my Gold membership isn’t active!
Looking forward to using the Gold features but as of now I’m struggling!!! Help please

[Nick Carthew]

Hello @mark-hamilton. Sorry to hear that you are having issues with your account. You can open a ticket. Click support just below the address bar on the MRA page or click here Support Then click New Support Ticket.

[Mark Hamilton]

@nick-carthew
Hi Nick - I did try that but as my Golf subscription isn’t recognised I can’t submit a ticket.

[Nick Carthew]

@mark-hamilton Anyone with a basic subscription can submit a ticket, it’s strange that you can’t. I’ll see what I can do.

[Hans van de Ven MR.MRA]

@nick-carthew

Only with a gold account Nick

[Hans van de Ven MR.MRA]

@mark-hamilton
Hi @Mark-Hamilton
Sent me an email with your account and de date that you paid for the gold subscription and the e-mail adressen off your account

[Mark Hamilton]

@hans-van-de-ven-mra-master -thank you Hans I have emailed.

[Hans van de Ven MR.MRA]

@mark-hamilton

Hi @Mark-Hamilton problem solved?

[Mark Hamilton]

@hans-van-de-ven-mra-master
Hi Hans - No as yet my issue is not resolved. I have tried myself again to contact support for an update but as yet nothing!!

[Hans van de Ven MR.MRA]

@mark-hamilton

Hi Mark, is one off these account yours?
https://www.myrouteapp.com/profile/home/1079443
https://www.myrouteapp.com/profile/home/1189648

[Mark Hamilton]

@hans-van-de-ven-mra-master I think they are both mine - the one with the routes in is my original basic member level. The other I cant see when I login but seems to have my email address in the profile.
Looks like they are both me

[Hans van de Ven MR.MRA]

@mark-hamilton

So the problem is solved?

[Mark Hamilton]

@hans-van-de-ven-mra-master No because when I login using mhamilton_61@hotmail.com I just get the basic account, I can't seem to login to the Gold version.
Do I need to delete the Basic version or can they be combined under single sign on?

[Hans van de Ven MR.MRA]

@mark-hamilton

You only use 1 email adress?

[Mark Hamilton]

@hans-van-de-ven-mra-master I believe I set the Gold purchase up using the Hotmail address quoted. I do have a Gmail and Icloud email but I think it is more likely I mistyped the email when purchasing Gold. Then when I use my actual email I'm only getting the older Basic version

[Hans van de Ven MR.MRA]

@mark-hamilton

You made a typo in the emailadress, i send it by email

[Mark Hamilton 0]

@hans-van-de-ven-mra-master Thanks Hans, I'm in now and have changed my email on the Gold account and deleted the old basic one, wasn't bothered for the old routes so just let them go.
On to creating some new ones now at Gold standard. Thanks for your help.