Here map not visible in app
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wrote 25 days ago last edited by
All maps are visible except Here map when opening the app.
Here map only visible when choosen 3D option
Is this normal?
When activating a route, the Here map is visible.! -
All maps are visible except Here map when opening the app.
Here map only visible when choosen 3D option
Is this normal?
When activating a route, the Here map is visible.!@RobdH, What you are seeing BEFORE you start a navigation is an online OSM map. You can choose multiple overlays. The real HERE map is only visible after starting a guided navigation.
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@RobdH, What you are seeing BEFORE you start a navigation is an online OSM map. You can choose multiple overlays. The real HERE map is only visible after starting a guided navigation.
wrote 24 days ago last edited by@Con-Hennekens When i open the app in navigation mode i only see the gps position marker, rest of screen is blanc ( except for the icons for map etc)
if i choose one of the other layers, they are all visible in the screen when starting the app both in standard as well in 3D option.
Only the Here in standard option is not visible when starting, after i have choosen a route and start the navigation the Here map is visible.
No difference in light or dark mode. -
@Con-Hennekens When i open the app in navigation mode i only see the gps position marker, rest of screen is blanc ( except for the icons for map etc)
if i choose one of the other layers, they are all visible in the screen when starting the app both in standard as well in 3D option.
Only the Here in standard option is not visible when starting, after i have choosen a route and start the navigation the Here map is visible.
No difference in light or dark mode.wrote 23 days ago last edited by@RobdH I discovered yesterday an indentical behavior on a i Phone of a friend of mine.
Here Maps only worked in 3 D Mode!
We did not start a route, therefore I can not say whether Here Maps is working then. -
@RobdH, What you are seeing BEFORE you start a navigation is an online OSM map. You can choose multiple overlays. The real HERE map is only visible after starting a guided navigation.
wrote 23 days ago last edited by@Con-Hennekens Hello Con, here is the screenshot of the i phone of my friend when trying to display the Here Maps.
When choosing the option 3D the Here Maps will be displayed!
Any idea what that could be?
Best regards Peter
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@Con-Hennekens When i open the app in navigation mode i only see the gps position marker, rest of screen is blanc ( except for the icons for map etc)
if i choose one of the other layers, they are all visible in the screen when starting the app both in standard as well in 3D option.
Only the Here in standard option is not visible when starting, after i have choosen a route and start the navigation the Here map is visible.
No difference in light or dark mode.@RobdH said in Here map not visible in app:
When i open the app in navigation mode i only see the gps position marker, rest of screen is blanc ( except for the icons for map etc)
Can you make a screenshot and paste it here?
Map-styles in Navigation Next mode are selected through the Navigation Settings menu, not by an icon on your map. Therefore I think you are not in navigation mode. -
@Con-Hennekens Hello Con, here is the screenshot of the i phone of my friend when trying to display the Here Maps.
When choosing the option 3D the Here Maps will be displayed!
Any idea what that could be?
Best regards Peter
@Peter-Zehentreiter, That was quick
The screenshot shows the OSM map in pre-navigation mode. This is NOT the here map you see when you are using turn-by-turn navigation with instructions. The map is obviously not loading somehow. We have seen multiple similar occasions where this was caused by VPN or privacy blockers. Might that be the culprit for your friend? -
@Peter-Zehentreiter, That was quick
The screenshot shows the OSM map in pre-navigation mode. This is NOT the here map you see when you are using turn-by-turn navigation with instructions. The map is obviously not loading somehow. We have seen multiple similar occasions where this was caused by VPN or privacy blockers. Might that be the culprit for your friend?wrote 23 days ago last edited by@Con-Hennekens Hi Con, thanks for prompt reply.
We'll check and come back asap.Concerning his settings.....we checked all twice, indentical with my settings.
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@Peter-Zehentreiter, That was quick
The screenshot shows the OSM map in pre-navigation mode. This is NOT the here map you see when you are using turn-by-turn navigation with instructions. The map is obviously not loading somehow. We have seen multiple similar occasions where this was caused by VPN or privacy blockers. Might that be the culprit for your friend?wrote 23 days ago last edited by Peter Zehentreiter@Con-Hennekens Hello Con, no VPN, no Data Blocker, no WiFi, Problem is still existing.
Any Idea? -
@Con-Hennekens Hello Con, no VPN, no Data Blocker, no WiFi, Problem is still existing.
Any Idea?@Peter-Zehentreiter, no wifi? Also no cell-data? The OSM map is only available offline. For it to load you need a live internet connection. Also for the overlays to load you need a live internet connection. The fact that a 3d map actually IS visible, could be due to some caching of it from when there actually was a live internet connection.
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@Con-Hennekens Hello Con, no VPN, no Data Blocker, no WiFi, Problem is still existing.
Any Idea?wrote 23 days ago last edited byThis post is deleted! -
@RobdH said in Here map not visible in app:
When i open the app in navigation mode i only see the gps position marker, rest of screen is blanc ( except for the icons for map etc)
Can you make a screenshot and paste it here?
Map-styles in Navigation Next mode are selected through the Navigation Settings menu, not by an icon on your map. Therefore I think you are not in navigation mode.wrote 23 days ago last edited byIt's similar to what described by @Peter-Zehentreiter
It's weird because if i want to ride and not use a route i should be able to see a road i am on at that moment.
All other maps choosen are working, with or without navigation started.
Not been able to upload screen recording here but i did upload on the dutch GS forum site. -
@Peter-Zehentreiter, no wifi? Also no cell-data? The OSM map is only available offline. For it to load you need a live internet connection. Also for the overlays to load you need a live internet connection. The fact that a 3d map actually IS visible, could be due to some caching of it from when there actually was a live internet connection.
wrote 23 days ago last edited by@Con-Hennekens Sorry, I seem to have misunderstood that.
Of course, there's an internet connection via the provider's SIM card."No WiFi" means, that no company or third-party WiFi is used for the connection.
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It's similar to what described by @Peter-Zehentreiter
It's weird because if i want to ride and not use a route i should be able to see a road i am on at that moment.
All other maps choosen are working, with or without navigation started.
Not been able to upload screen recording here but i did upload on the dutch GS forum site.wrote 23 days ago last edited by Peter Zehentreiter@RobdH Not been able to upload screen recording here but i did upload on the dutch GS forum site
I am also having problems to upload a screenshot with my mobile….but with my Computer is easy to do.
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@RobdH Not been able to upload screen recording here but i did upload on the dutch GS forum site
I am also having problems to upload a screenshot with my mobile….but with my Computer is easy to do.
wrote 22 days ago last edited by@Peter-Zehentreiter try reinstalling the app. It will work after that !
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@Peter-Zehentreiter try reinstalling the app. It will work after that !
wrote 22 days ago last edited by@Adrian-Avram My route App reinstalled, i-Phone switsched off and on, My Route app new installed.
Here Maps is still showing a black screen when Here Maps is selected.
As soon as 3 D option is sected, Here map will be displayed.When opening a route, Here map is working.
My friend has two i-Phone, one privat, one business, this is happening on both devices.
On my Pixel 9 phone, Here Maps will be displayed.
On my Motorola Edge 40, Here Maps will be displayed.
On my i Phone 7 plus, Here Maps will be displayed.I have absolutly now idea why this happens on the app of my friend.
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@Adrian-Avram My route App reinstalled, i-Phone switsched off and on, My Route app new installed.
Here Maps is still showing a black screen when Here Maps is selected.
As soon as 3 D option is sected, Here map will be displayed.When opening a route, Here map is working.
My friend has two i-Phone, one privat, one business, this is happening on both devices.
On my Pixel 9 phone, Here Maps will be displayed.
On my Motorola Edge 40, Here Maps will be displayed.
On my i Phone 7 plus, Here Maps will be displayed.I have absolutly now idea why this happens on the app of my friend.
wrote 22 days ago last edited by Adrian Avram@Peter-Zehentreiter ok, i tested this and same is happening on my iphone 13 and on my Samsung S24 Ultra, but i just use the OSM map in 3D.
This doenst affect the usability of the application while navigating.
From my point of view, the main map that should be used are the Here offline maps already downloaded on the phone, not this layouts that require internet to be displayed.
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Yes, I can reproduce this. I was thrown off by calling it the HERE map. It is just a visual overlay on the OSM map. But since no navigation is done in that part of the app, the difference is close to nothing
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@Peter-Zehentreiter ok, i tested this and same is happening on my iphone 13 and on my Samsung S24 Ultra, but i just use the OSM map in 3D.
This doenst affect the usability of the application while navigating.
From my point of view, the main map that should be used are the Here offline maps already downloaded on the phone, not this layouts that require internet to be displayed.wrote 22 days ago last edited by@Adrian-Avram Hello Adrian, thank you for your efforts and thank you for confirming that the Here map isn't working for you either. Regarding navigation, I agree with you; there are no restrictions. I'm still surprised, though, because it works on all my devices.
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Yes, I can reproduce this. I was thrown off by calling it the HERE map. It is just a visual overlay on the OSM map. But since no navigation is done in that part of the app, the difference is close to nothing
.wrote 22 days ago last edited by@Con-Hennekens Hello Con, thank you very much for your support and efforts to solve such issues.
Regards
Peter
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