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  4. Here map not visible in app

Here map not visible in app

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Peter Zehentreiterundefined Peter Zehentreiter

    @Con-Hennekens Hello Con, no VPN, no Data Blocker, no WiFi, Problem is still existing.
    Any Idea?

    Adrian Avramundefined Offline
    Adrian Avramundefined Offline
    Adrian Avram
    wrote last edited by
    #11
    This post is deleted!
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    • Con Hennekensundefined Con Hennekens

      @RobdH said in Here map not visible in app:

      When i open the app in navigation mode i only see the gps position marker, rest of screen is blanc ( except for the icons for map etc)

      Can you make a screenshot and paste it here?
      Map-styles in Navigation Next mode are selected through the Navigation Settings menu, not by an icon on your map. Therefore I think you are not in navigation mode.

      RobdHundefined Offline
      RobdHundefined Offline
      RobdH
      wrote last edited by
      #12

      It's similar to what described by @Peter-Zehentreiter
      It's weird because if i want to ride and not use a route i should be able to see a road i am on at that moment.
      All other maps choosen are working, with or without navigation started.
      Not been able to upload screen recording here but i did upload on the dutch GS forum site.

      BMW R1200GS DOHC
      MRA + Carpuride 702
      Samsung A53 5G
      Cardo Scala Q1 teamset

      Peter Zehentreiterundefined 1 Reply Last reply
      -1
      • Con Hennekensundefined Con Hennekens

        @Peter-Zehentreiter, no wifi? Also no cell-data? The OSM map is only available offline. For it to load you need a live internet connection. Also for the overlays to load you need a live internet connection. The fact that a 3d map actually IS visible, could be due to some caching of it from when there actually was a live internet connection.

        Peter Zehentreiterundefined Offline
        Peter Zehentreiterundefined Offline
        Peter Zehentreiter
        wrote last edited by
        #13

        @Con-Hennekens Sorry, I seem to have misunderstood that.
        Of course, there's an internet connection via the provider's SIM card.

        "No WiFi" means, that no company or third-party WiFi is used for the connection.

        BMW R 1250 GS
        MRA Navigation & SilverFox C1 Controller
        BMW Connected Ride Cradle
        SPC Universal mount
        Motorola Edge 40
        Sena SLR 3
        Sena 50 R

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        0
        • RobdHundefined RobdH

          It's similar to what described by @Peter-Zehentreiter
          It's weird because if i want to ride and not use a route i should be able to see a road i am on at that moment.
          All other maps choosen are working, with or without navigation started.
          Not been able to upload screen recording here but i did upload on the dutch GS forum site.

          Peter Zehentreiterundefined Offline
          Peter Zehentreiterundefined Offline
          Peter Zehentreiter
          wrote last edited by Peter Zehentreiter
          #14

          @RobdH Not been able to upload screen recording here but i did upload on the dutch GS forum site

          I am also having problems to upload a screenshot with my mobile….but with my Computer is easy to do.

          BMW R 1250 GS
          MRA Navigation & SilverFox C1 Controller
          BMW Connected Ride Cradle
          SPC Universal mount
          Motorola Edge 40
          Sena SLR 3
          Sena 50 R

          Adrian Avramundefined 1 Reply Last reply
          0
          • Peter Zehentreiterundefined Peter Zehentreiter

            @RobdH Not been able to upload screen recording here but i did upload on the dutch GS forum site

            I am also having problems to upload a screenshot with my mobile….but with my Computer is easy to do.

            Adrian Avramundefined Offline
            Adrian Avramundefined Offline
            Adrian Avram
            wrote last edited by
            #15

            @Peter-Zehentreiter try reinstalling the app. It will work after that !

            Peter Zehentreiterundefined 1 Reply Last reply
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            • Adrian Avramundefined Adrian Avram

              @Peter-Zehentreiter try reinstalling the app. It will work after that !

              Peter Zehentreiterundefined Offline
              Peter Zehentreiterundefined Offline
              Peter Zehentreiter
              wrote last edited by
              #16

              @Adrian-Avram My route App reinstalled, i-Phone switsched off and on, My Route app new installed.

              Here Maps is still showing a black screen when Here Maps is selected.
              As soon as 3 D option is sected, Here map will be displayed.

              When opening a route, Here map is working.

              My friend has two i-Phone, one privat, one business, this is happening on both devices.

              On my Pixel 9 phone, Here Maps will be displayed.
              On my Motorola Edge 40, Here Maps will be displayed.
              On my i Phone 7 plus, Here Maps will be displayed
              .

              I have absolutly now idea why this happens on the app of my friend.

              BMW R 1250 GS
              MRA Navigation & SilverFox C1 Controller
              BMW Connected Ride Cradle
              SPC Universal mount
              Motorola Edge 40
              Sena SLR 3
              Sena 50 R

              Adrian Avramundefined 1 Reply Last reply
              0
              • Peter Zehentreiterundefined Peter Zehentreiter

                @Adrian-Avram My route App reinstalled, i-Phone switsched off and on, My Route app new installed.

                Here Maps is still showing a black screen when Here Maps is selected.
                As soon as 3 D option is sected, Here map will be displayed.

                When opening a route, Here map is working.

                My friend has two i-Phone, one privat, one business, this is happening on both devices.

                On my Pixel 9 phone, Here Maps will be displayed.
                On my Motorola Edge 40, Here Maps will be displayed.
                On my i Phone 7 plus, Here Maps will be displayed
                .

                I have absolutly now idea why this happens on the app of my friend.

                Adrian Avramundefined Offline
                Adrian Avramundefined Offline
                Adrian Avram
                wrote last edited by Adrian Avram
                #17

                @Peter-Zehentreiter ok, i tested this and same is happening on my iphone 13 and on my Samsung S24 Ultra, but i just use the OSM map in 3D.
                This doenst affect the usability of the application while navigating.
                From my point of view, the main map that should be used are the Here offline maps already downloaded on the phone, not this layouts that require internet to be displayed.

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                Peter Zehentreiterundefined 1 Reply Last reply
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                • Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  wrote last edited by
                  #18

                  Yes, I can reproduce this. I was thrown off by calling it the HERE map. It is just a visual overlay on the OSM map. But since no navigation is done in that part of the app, the difference is close to nothing 😉 .

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                  Peter Zehentreiterundefined 1 Reply Last reply
                  0
                  • Adrian Avramundefined Adrian Avram

                    @Peter-Zehentreiter ok, i tested this and same is happening on my iphone 13 and on my Samsung S24 Ultra, but i just use the OSM map in 3D.
                    This doenst affect the usability of the application while navigating.
                    From my point of view, the main map that should be used are the Here offline maps already downloaded on the phone, not this layouts that require internet to be displayed.

                    ad.jpg

                    Peter Zehentreiterundefined Offline
                    Peter Zehentreiterundefined Offline
                    Peter Zehentreiter
                    wrote last edited by
                    #19

                    @Adrian-Avram Hello Adrian, thank you for your efforts and thank you for confirming that the Here map isn't working for you either. Regarding navigation, I agree with you; there are no restrictions. I'm still surprised, though, because it works on all my devices.

                    BMW R 1250 GS
                    MRA Navigation & SilverFox C1 Controller
                    BMW Connected Ride Cradle
                    SPC Universal mount
                    Motorola Edge 40
                    Sena SLR 3
                    Sena 50 R

                    1 Reply Last reply
                    1
                    • Con Hennekensundefined Con Hennekens

                      Yes, I can reproduce this. I was thrown off by calling it the HERE map. It is just a visual overlay on the OSM map. But since no navigation is done in that part of the app, the difference is close to nothing 😉 .

                      Peter Zehentreiterundefined Offline
                      Peter Zehentreiterundefined Offline
                      Peter Zehentreiter
                      wrote last edited by
                      #20

                      @Con-Hennekens Hello Con, thank you very much for your support and efforts to solve such issues.
                      Regards
                      Peter

                      BMW R 1250 GS
                      MRA Navigation & SilverFox C1 Controller
                      BMW Connected Ride Cradle
                      SPC Universal mount
                      Motorola Edge 40
                      Sena SLR 3
                      Sena 50 R

                      1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        administrator
                        wrote last edited by Corjan Meijerink
                        #21

                        This might be solved in the 4.3.9 update.
                        We've updated the engine used to render these maps. However, as I could not reproduce the issue, I cannot guarantee it 😉

                        Edit: will be solved in the 4.3.9 update 🙂

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                        • Corjan Meijerinkundefined Corjan Meijerink moved this topic from [Web] Problems, Bugs and other Issues
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