Route Planner Hanging

[Robert Smith 2]

Trying to modify a route using safari web browser. When I try and move points, I get a spinning wheel and have to quit, then start again. Has anyone else experienced this since the last update.

[Marinus van Deudekom]

@Robert-Smith-2 sometimes the server is just a bit slow. Close the app and start it again

[Robert Smith 2]

@Marinus-van-Deudekom Thanks, that is what I did. Just haven't seen this before, only started happening a week ago.

[Marinus van Deudekom]

@Robert-Smith-2 did you use the mobile app or a mac.

[RetiredWingMan]

@Marinus-van-Deudekom I've seen this occasionally over the years. Not sure if its Internet related or the server. It normally recovers after a bit. Sometimes I have to close and then reopen the route. I use the Google map overlay and it is generally more responsive.

[Robert Smith 2]

@Marinus-van-Deudekom Sorry bit of key information. It was on my Mac, so I normally plan on the Mac, then pass to my XT via Garmin drive and the app on my iPhone.

[Marinus van Deudekom]

@Robert-Smith-2 I've had the same problem thuis week with my Windows laptop. When I reniewed the browser the problem was fixed.
I guess it had to do with the combination of server and my internet connection
Hope it's solved at your end. Sometimes machines just don't di what we want them to do