Synchronization in the latest app update - A problem

[Richard 18]

Many thanks to all the team at MyRoute for the effort put in. Excellent….. but I have a problem.

I have tried three times to synchronize my route library.

Each time the synchronization crashes with the message ‘Local database is full’.

iPhone 15.

Help or comment, please.

Many thanks.

Richard

[Richard 18]

@Richard-18

I have deleted the app on my iPhone and reinstalled it.

The error message has gone, but I think I can only synchronise one route at a time. Synchronisation of the entire library or even of a small folder of a few routes, seems to be impossible.

Richard

[TomOnTour]

Hi @Richard-18 !

I am just downloading the new version from the APP-Store. I will test it later today and let you know if how it will work for me .

Greetings
Thomas

[TomOnTour]

Hi @Richard-18 !

APP is downloaded and as soon as I activated the synchronisation, it started and synchronized 101 routes/entries without any problems. I used local WLAN, but I will check on my other phone if it also works with mobile internet only.

Greetings
Thomas

[Corjan Meijerink]

@Richard-18 now that is interesting!
Could you please contact support?

Mention me, this forum message and include your logs (long press version number bottom of profile page) and we will assist you.

We’ve tested with up to 2000 routes and had no issues. Seems like you got a lot of routes?

[Dae 0]

@Corjan-Meijerink said in Synchronization in the latest app update - A problem:

@Richard-18 now that is interesting!
Could you please contact support?

Mention me, this forum message and include your logs (long press version number bottom of profile page) and we will assist you.

We’ve tested with up to 2000 routes and had no issues. Seems like you got a lot of routes?

Knowing Richard from another forum, I’m guessing he’ll fly right past 2,000 routes

Will his logs still be there, as he has uninstalled and reinstalled in an attempt to fix it?

[Stefan Hummelink]

@Dae-0 said in Synchronization in the latest app update - A problem:

Will his logs still be there, as he has uninstalled and reinstalled in an attempt to fix it?

Since his problem seems to be quite persistent, he can recreate the issue and also the logs haha.

[Richard 18]

@Corjan-Meijerink said in Synchronization in the latest app update - A problem:

@Richard-18 now that is interesting!
Could you please contact support?

Mention me, this forum message and include your logs (long press version number bottom of profile page) and we will assist you.

We’ve tested with up to 2000 routes and had no issues. Seems like you got a lot of routes?

Thank you, Corjan.

There are 1,470 routes in my library. Each time I try, it gets to about 300 left to synchronise, then the app crashes with the error message.

I am away from home at the moment, with a very poor internet connection. I’ll raise the ticket and reference this thread on my return.

Kind regards,

Richard