Karte nicht sichtbar
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Hallo zusammen,
auch bei mir sind seit den letzten beiden Updates die Karten nicht mehr sichtbar, nur noch die Buttons. Alle Funktionen sind o.k. Plane ich eine Route wird sie auch berechnet und gestartet. Alle Anzeigen im Routing funktionieren, es ist nur keine Karte sichtbar.
Vielen Dank für eure Hilfe -
Versuche mal die App zu deinstallieren, den Cache und die Daten dazu zu löschen und dann noch mal neu zu installieren.
Ich nehme an unter Android? -
Hallo Jörgen,
danke für den Tipp.
Ja die App ist auf Android 9 installiert.
Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
Es werden immer noch keine Karten angezeigt. -
Hallo Jörgen,
danke für den Tipp.
Ja die App ist auf Android 9 installiert.
Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
Es werden immer noch keine Karten angezeigt.@Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?
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@Corjan-Meijerink
Hello Corian,
I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly. -
@Corjan-Meijerink
Hello Corian,
I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.@Marschel Are you able to use another Android phone and confirm it works for you there? Can you update your phone to a newer Android version?
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@Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?
@Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?
2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.
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@Corjan-Meijerink
Hello Corjan,
I now tested the app again on another cell phone with Android 12 and the maps were visible and everything worked.
But why is Android version 6 or higher specified as the required operating system for this app in the Google Play Store and not a higher version? -
@Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?
@RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.
However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices
@Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.
However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.
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@Corjan-Meijerink
Hello Corjan,
Thanks for your quick answers.
Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.
Ok, then after 7 years it's probably time for a new cell phone.
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@Corjan-Meijerink
Hello Corjan,
Thanks for your quick answers.
Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.
Ok, then after 7 years it's probably time for a new cell phone.@Marschel After 7 years, I'd consider the phone to have served you well!
All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them
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@Marschel After 7 years, I'd consider the phone to have served you well!
All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them
@Corjan-Meijerink thank you for looking into the issue. I use my old S7 Android 8 phone as a backup to my S20 Android 13. Cheers!
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@Corjan-Meijerink
Hello Corjan
Now I have a new cell phone, again a Motorola, the g84 5G model with Android 13.
The cards are now visible again
Now the maps are visible again and I was able to test the navigation for the first time.
In short, I'm thrilled and will continue testing. -
@RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.
However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices
@Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.
However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.
@Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.
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@Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.
Hallo,
bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.
Schöne Überraschung zu Saisonbeginn.
Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?
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Hallo,
bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.
Schöne Überraschung zu Saisonbeginn.
Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?
@Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!
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@Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!
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@Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!
@Corjan-Meijerink Ich habe das Update auf meinem BV9100 installiert - leider ohne Erfolg. Auch Deinstallation und neu installieren hat nicht geholfen. Cache löschen ebenfalls nicht.
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@Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!
Same problem here. Galaxy active tab 2, Android 9. Fully equipped on my bike with Brodit holder, Carpe Iter controller. Completely useless at the moment. Hope there wil come a solution soon. Is there a possibility to install an older version?
Br, Eric
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@Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!
@Corjan-Meijerink my Samsung S7 Android 8 does not show the maps.
