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Off line maps update

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  • MarcMundefined MarcM

    @Jörgen beta or public version?

    Richard 18undefined Offline
    Richard 18undefined Offline
    Richard 18
    wrote on last edited by Richard 18
    #13

    I left my iPhone and Android phones both running overnight.

    Both have downloaded one or two maps and then given up.

    I have now deleted both the app’s, simply to stop then trying to download the maps.

    1 Reply Last reply
    0
    • Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      Developer
      wrote on last edited by
      #14

      Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

      MarcMundefined Richard 18undefined 2 Replies Last reply
      0
      • Corjan Meijerinkundefined Corjan Meijerink

        Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

        MarcMundefined Offline
        MarcMundefined Offline
        MarcM
        wrote on last edited by
        #15

        @Corjan-Meijerink Seeing the progress of the download would be a major improvement I think because we are waiting but do not know whether the download is ongoing or doesn’t download…. it’s a little bit frustrating… (I use iPhone 14).

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        • Corjan Meijerinkundefined Corjan Meijerink

          Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

          Richard 18undefined Offline
          Richard 18undefined Offline
          Richard 18
          wrote on last edited by Richard 18
          #16

          @Corjan-Meijerink said in Off line maps update:

          Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

          I used this statement. It works.

          As an experiment only:

          A. I deleted the app from my iPhone

          B. I set the phone’s Auto-Lock to Never

          C. I selected the whole of Europe (16 gb)

          D. I went to bed

          Overnight, everything was installed.

          Will I ever need the whole of Europe? No.

          Thank you for the advice, Corjan.

          Corjan Meijerinkundefined RetiredWingManundefined 2 Replies Last reply
          0
          • Richard 18undefined Richard 18

            @Corjan-Meijerink said in Off line maps update:

            Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

            I used this statement. It works.

            As an experiment only:

            A. I deleted the app from my iPhone

            B. I set the phone’s Auto-Lock to Never

            C. I selected the whole of Europe (16 gb)

            D. I went to bed

            Overnight, everything was installed.

            Will I ever need the whole of Europe? No.

            Thank you for the advice, Corjan.

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by
            #17

            @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

            Richard 18undefined 1 Reply Last reply
            0
            • Corjan Meijerinkundefined Corjan Meijerink

              @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

              Richard 18undefined Offline
              Richard 18undefined Offline
              Richard 18
              wrote on last edited by
              #18

              @Corjan-Meijerink said in Off line maps update:

              @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

              I agree, an intensive download and quite fun.

              I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

              If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

              Corjan Meijerinkundefined Con Hennekensundefined 2 Replies Last reply
              1
              • Richard 18undefined Richard 18

                @Corjan-Meijerink said in Off line maps update:

                @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                I agree, an intensive download and quite fun.

                I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #19

                @Richard-18 nothing to add! I share all your thoughts 🙂

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                • Richard 18undefined Richard 18

                  @Corjan-Meijerink said in Off line maps update:

                  @Richard-18 that’s a fun experiment 😉 Quite an intensive download! Glad it all worked.

                  I agree, an intensive download and quite fun.

                  I like following statements and advice on the forum, experimenting to see if I can do it for myself, as it helps me understand how things work, rather than just shouting at my phone and an app….. who can’t hear me anyway 😆 If nothing else, I know I cannot break the app, so experimenting is quite safe.

                  If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                  Con Hennekensundefined Offline
                  Con Hennekensundefined Offline
                  Con Hennekens
                  Alpha tester
                  wrote on last edited by
                  #20

                  @Richard-18 said in Off line maps update:

                  If I had one additional piece of advice, it would be: Be patient. The map installation is not particularly fast. Just leave the phone and app to do their thing. In other words, don’t start a map installation, 10 seconds before you want to fire up your motorbike and ride off.

                  Can't agree more! Thanks for you positivity!

                  I am just an enthusiastic MRA user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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                  • Richard 18undefined Richard 18

                    @Corjan-Meijerink said in Off line maps update:

                    Statement about offline maps can be found here: https://forum.myrouteapp.com/topic/4598/update-4-0-1

                    I used this statement. It works.

                    As an experiment only:

                    A. I deleted the app from my iPhone

                    B. I set the phone’s Auto-Lock to Never

                    C. I selected the whole of Europe (16 gb)

                    D. I went to bed

                    Overnight, everything was installed.

                    Will I ever need the whole of Europe? No.

                    Thank you for the advice, Corjan.

                    RetiredWingManundefined Offline
                    RetiredWingManundefined Offline
                    RetiredWingMan
                    Valued contributor
                    wrote on last edited by
                    #21

                    @Richard-18 just a warning, the next map update is going to take a long time. The more maps you have loaded the longer an update takes.

                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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                    • Jörgenundefined Offline
                      Jörgenundefined Offline
                      Jörgen
                      Valued contributor
                      wrote on last edited by
                      #22

                      Sorry, but downloading maps is a pain in the ...
                      New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                      I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                      Hardware
                      iPhone 12 pro (iOS 17.0.2)
                      Oukitel RT3 (Andr. 12)
                      Samsung Galaxy XCover 4 (Andr. 9 Pie)
                      Wireless CarPlay mit (Elebest C650)
                      Wired CarPlay (SEAT Arona - 2021)
                      For more information, click here

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • Jörgenundefined Jörgen

                        Sorry, but downloading maps is a pain in the ...
                        New installation of the App (Android) and a new try to download the map for Germany (1GB) after 4,1/2 hours just one quarter is from 1GB is downloaded.

                        I give up for today, the device always went on stby and I can not tab the screen always to keep it on.

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote on last edited by
                        #23

                        @Jörgen, I am afraid I share your experience somewhat. I found that while downloading maps, sometimes the bandwidth usage simply stops, despite being able to browse the internet (so proven okay connection). Simply force closing the app and re-initiate the download makes it fast as a rocket...

                        Development is trying to get their brains wrapped around this, but it seems to originate from the HERE maps service.

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        1 Reply Last reply
                        0
                        • Jörgenundefined Offline
                          Jörgenundefined Offline
                          Jörgen
                          Valued contributor
                          wrote on last edited by
                          #24

                          After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                          But this must be improved, no matter from which side.
                          As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                          Hardware
                          iPhone 12 pro (iOS 17.0.2)
                          Oukitel RT3 (Andr. 12)
                          Samsung Galaxy XCover 4 (Andr. 9 Pie)
                          Wireless CarPlay mit (Elebest C650)
                          Wired CarPlay (SEAT Arona - 2021)
                          For more information, click here

                          Rob Verhoeffundefined flamingm0eundefined 2 Replies Last reply
                          0
                          • Jörgenundefined Jörgen

                            After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                            But this must be improved, no matter from which side.
                            As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                            Rob Verhoeffundefined Offline
                            Rob Verhoeffundefined Offline
                            Rob Verhoeff
                            Alpha tester
                            wrote on last edited by
                            #25

                            @Jörgen said in Off line maps update:

                            As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                            Then we, as "insiders," can try to defuse the newcomer's anger...

                            BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                            iOS on iPhone 13 (mounted on Quadlock)
                            Apple CarPlay in VW T-Roc (wired)
                            Routelab on MacBook Air & iMac (Ventura & Monterey)

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                            0
                            • Jörgenundefined Jörgen

                              After three attempts yesterday and another four attempts this morning, each with a restart of the app, it finally worked to download 1G.
                              But this must be improved, no matter from which side.
                              As testers, we are aware of the situation, which can be so frustrating for new customers. They don't know a possible solution and will report angrily about the app.

                              flamingm0eundefined Offline
                              flamingm0eundefined Offline
                              flamingm0e
                              wrote on last edited by
                              #26

                              @Jörgen said in Off line maps update:

                              As testers

                              This problem shouldn't have made it into the production release though.

                              Lynchy67undefined 1 Reply Last reply
                              1
                              • flamingm0eundefined flamingm0e

                                @Jörgen said in Off line maps update:

                                As testers

                                This problem shouldn't have made it into the production release though.

                                Lynchy67undefined Offline
                                Lynchy67undefined Offline
                                Lynchy67
                                Valued contributor
                                wrote on last edited by Lynchy67
                                #27

                                @Matt-Flaming

                                My personal experience is very different to yours.
                                I have never once had an issue with the Offline Maps or updating them.
                                For clarity the current Offline Maps I have are Ireland (132 MB), Isle of Man (36 MB), England (754 MB), Northern Ireland (82 MB), Scotland (153 MB) and Wales (125 MB).

                                I hope it gets better for you with future updates.

                                You don’t stop riding when you get old, you get old when you stop riding.

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                                • Hans Mesterundefined Offline
                                  Hans Mesterundefined Offline
                                  Hans Mester
                                  wrote on last edited by
                                  #28

                                  Ik had vandaag ook geen probleem met het downloaden van Zuid Afrika.

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                                  0
                                  • Richard 18undefined Offline
                                    Richard 18undefined Offline
                                    Richard 18
                                    wrote on last edited by
                                    #29

                                    Mixed result with downloading the 16 gb map set for Europe to my Samsung S10.

                                    I just left it downloading while I went to work.

                                    For some unknown reason, the download stalled, with France, Italy and the UK not installed. Everything else was there. I closed the app and restarted the download. A few minutes later, and everything was installed.

                                    Note: This was done simply as an experiment, to see if the maps will download. The answer, is yes they will; just be patient. Nobody in their right mind ever really needs the whole of Europe every day of the week.

                                    1 Reply Last reply
                                    0
                                    • Gary Battrickundefined Offline
                                      Gary Battrickundefined Offline
                                      Gary Battrick
                                      wrote on last edited by
                                      #30

                                      Same problem for me. Clicking 'Download update' does nothing even after a force close.
                                      Its been that way for over a week now even after the last update.

                                      RetiredWingManundefined 1 Reply Last reply
                                      0
                                      • Gary Battrickundefined Gary Battrick

                                        Same problem for me. Clicking 'Download update' does nothing even after a force close.
                                        Its been that way for over a week now even after the last update.

                                        RetiredWingManundefined Offline
                                        RetiredWingManundefined Offline
                                        RetiredWingMan
                                        Valued contributor
                                        wrote on last edited by
                                        #31

                                        @Gary-Battrick if you use an Android phone, try going into settings and deleting data. If it's iPhone, you may have to delete and reinstall the app.

                                        2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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                                        • richtea999undefined Offline
                                          richtea999undefined Offline
                                          richtea999
                                          Valued contributor
                                          wrote on last edited by
                                          #32

                                          TLDR: my update worked fine on Android v4.0.2 - 198.

                                          Detail:
                                          Mine updated 6 European countries, most of them large, in less than 12 minutes (I wasn't watching accurately).

                                          Initially it said 0 of 6, 1 of 6, and then I stopping watching.
                                          It finished quite confusingly with 'Update started' as the headline message in Offline maps screen.

                                          Pressing the back button and then re-entering Offline Maps showed them all complete.

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