🎉 Sign-up for the Beta today!
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SurveyMonkey is a generic tool that you have to config yourself as a customer. So blaming the subcontractor is like calling out to Wordpress for blaming someones ugly website. As far as the private information goes, that is nothing more than already is in your MRA account, except for the device email address if that is not the same is which one you registered your MRA account.
Yeah... for the rest its ugly...
I am afraid it was a rush job. As a betatester I am willing to take it in a bit more than a usual customer. The software is Beta, but the survey apparently too
@Con-Hennekens said in
Sign-up for the Beta today!:SurveyMonkey is a generic tool
That's right, and a good provider ensures that the products that customers make can run smoothly.
Their templates must be monkey proof, so to speak.
As a betatester I am willing to take it in a bit more than a usual customer. The software is Beta, but the survey apparently too
We are talking about an entry form. There's nothing beta about that!
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Hello everyone,
I see there are some concerns regarding private information being shared as well as the user experience using the application form. I'll delve into both to provide you with some additional insights on our end.
First the rationale of using a form: due to the large number of potential beta testers and known comments regarding 'speediness of response' we wanted to try something new. We made an automated form with SurveyMonkey, verification through our CRM and immediate transactional e-mailing (instant e-mail) through PostMark. The goal was instant information after filling in the form.
As for privacy: This has been a key concern in the design of the registration process. I can't really go into details but this approach is sadly what also broke something this weekend; which resulted in a lot of people not getting e-mails.
As for the User Experience of the form: we're aware of this. We also have our own talking points regarding some exceptionally stupid flaws in SurveyMonkey. That said, it is still the best solution out there. That said, the same can on occasion be said about us.
To end on a cheerful note, everyone who completed the registration should have received their e-mails now.
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Hello everyone,
I see there are some concerns regarding private information being shared as well as the user experience using the application form. I'll delve into both to provide you with some additional insights on our end.
First the rationale of using a form: due to the large number of potential beta testers and known comments regarding 'speediness of response' we wanted to try something new. We made an automated form with SurveyMonkey, verification through our CRM and immediate transactional e-mailing (instant e-mail) through PostMark. The goal was instant information after filling in the form.
As for privacy: This has been a key concern in the design of the registration process. I can't really go into details but this approach is sadly what also broke something this weekend; which resulted in a lot of people not getting e-mails.
As for the User Experience of the form: we're aware of this. We also have our own talking points regarding some exceptionally stupid flaws in SurveyMonkey. That said, it is still the best solution out there. That said, the same can on occasion be said about us.
To end on a cheerful note, everyone who completed the registration should have received their e-mails now.
@Timo-Martosatiman-MRA said in
Sign-up for the Beta today!:It is very good to try something new, and that inevitably is a risk and can lead to problems but it took me more or less a minute to see that your form was not functioning well and I immediately warned you.
I am not superhuman, you have most likely seen within the same time span that it was not working well . This should have been the point for you to correct things before releasing, or to decide to end the experiment.
Instead, you decided to ignore that, go ahead anyway, and confront your most devoted users with poor quality. That is the part I don't understand.
PostMark
best have alook here because your postmark emails end up in the junk folder:
https://postmarkapp.com/blog/why-are-my-emails-going-to-spam
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@Drabslab as always thanks for your reply,
I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.
What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.
During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.
There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.
kind regards,
Timo
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@Drabslab as always thanks for your reply,
I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.
What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.
During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.
There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.
kind regards,
Timo
@Timo-Martosatiman-MRA
The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?
You don’t stop riding when you get old, you get old when you stop riding.
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@Drabslab as always thanks for your reply,
I apologize for the inconvenience you experienced when you tried using the form this weekend. That should not have happened, I have voiced that concern to the people who were responsible for monitoring this system in my absence. I have personally been on leave since last Thursday right up to today.
What went wrong with the e-mails is not that they ended in the spam-boxes but that they weren't sent. While this is in the end a fault of SurveyMonkey, our people should have noticed this over the weekend. I have now personally made 'knots' around this issue to ensure that the system doesn't go offline again.
During the test all Issues were addressed immediately and performance was extremely good; As the only thing that was said about the form is the buttons being 'annoying', but otherwise completely harmless in the completion procedure, I decided to use this form and continue forward. This method saved valuable time, ensured traceability of problems and allowed us to test a system that we want to use again in the future.
There are over a thousand applicants who have successfully and without complaint been able to register using this form. My earlier post might not have highlighted that the form generally works as intended and has raised a minimum amount of complaints. I hope this additional message does.
kind regards,
Timo
@Timo-Martosatiman-MRA
Dear Timo,
I did not experience these problems this weekend but on monday 14 November.
your emails DO END UP in spam boxes, I have an example"annoying', but otherwise completely harmless" ... "use this form and continue forward"
I hope that this will not be the policy for the NEXT interface.
over a thousand applicants who have successfully and without complaint been able to register using this form
Good for these applicants. I wish them a good testing experience
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@Timo-Martosatiman-MRA
The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?
@Steve-Lynch don't worry Steve, your problem is completely harmless
It is not difficult, it is easy, it's a hobby
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@Timo-Martosatiman-MRA
The question I have is that, I have no idea if I am one of the responders that successfully completed the form or not?
@Steve-Lynch yes you are. Are you experiencing the same thing as @Drabslab with our e-mails ending in your spam box?
@Drabslab I'm getting the feeling I haven't addressed your concerns yet. Perhaps shoot me a private message?
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@Steve-Lynch don't worry Steve, your problem is completely harmless
@Drabslab
Indeed, however I do like the idea of Beta testing as I have old Android and iOS Phones.
I can put both on the Bike at once powered by large capacity Power Banks that will give me at least 7 hours
I also have a couple of GoPro's I can use to record both phones.
Basically I like the idea of my bike looking like the Starship Enterprise Console
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@Steve-Lynch yes you are. Are you experiencing the same thing as @Drabslab with our e-mails ending in your spam box?
@Drabslab I'm getting the feeling I haven't addressed your concerns yet. Perhaps shoot me a private message?
@Timo-Martosatiman-MRA
No all MRA Emails I get go into my main Inbox.
You don’t stop riding when you get old, you get old when you stop riding.
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@Timo-Martosatiman-MRA
No all MRA Emails I get go into my main Inbox.
@Steve-Lynch and we strongly support such spacy ambitions
I've double checked it for you and you are succesfully signed up on both Android and iOS as beta tester. You should have also received an e-mail verifying this.
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@Steve-Lynch and we strongly support such spacy ambitions
I've double checked it for you and you are succesfully signed up on both Android and iOS as beta tester. You should have also received an e-mail verifying this.
@Timo-Martosatiman-MRA
I can confirm I received the email confirmation that I am signed up as a MRA Next Beta Tester.
You don’t stop riding when you get old, you get old when you stop riding.
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@Timo-Martosatiman-MRA
I can confirm I received the email confirmation that I am signed up as a MRA Next Beta Tester.@Steve-Lynch Great, we'll let you know when it's ready!
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Thank you for the tip that the confirmation email can end up in the spam folder. I have now found it and that it confirms I can take part in the Beta test.
One question. I signed up saying that I can test on an Android phone. I can test it on an iPhone, too. Is there anyway that I can test it on both, or am I now stuck with only using my Android phone?
Many thanks.
Richard
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