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  4. Offline Map update issue..

Offline Map update issue..

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • undefined Offline
    undefined Offline
    Andre Trudeau
    wrote on 8 Feb 2025, 18:17 last edited by
    #1

    Offline map update stuck on "Preparing update" v1.57 to 1.59.

    Usually had an indication of how many maps downloading but not occuring now.

    Any idea on how to solve this?

    Cheers!

    undefined 1 Reply Last reply 8 Feb 2025, 18:31
    0
    • undefined Andre Trudeau
      8 Feb 2025, 18:17

      Offline map update stuck on "Preparing update" v1.57 to 1.59.

      Usually had an indication of how many maps downloading but not occuring now.

      Any idea on how to solve this?

      Cheers!

      undefined Online
      undefined Online
      Rob Verhoeff
      wrote on 8 Feb 2025, 18:31 last edited by
      #2

      @Andre-Trudeau Just updatet my offline maps. You mean the info in the yellow rectangular box I guess? This picture is also v1.57 > 1.59. Download was successful.

      IMG_6598 (1).jpeg

      BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
      iOS on iPhone 13 (mounted on Quadlock)
      Apple CarPlay in VW T-Roc (wired)
      Routelab on MacBook Air & iMac (Ventura & Monterey)

      undefined 2 Replies Last reply 8 Feb 2025, 18:32
      0
      • undefined Rob Verhoeff
        8 Feb 2025, 18:31

        @Andre-Trudeau Just updatet my offline maps. You mean the info in the yellow rectangular box I guess? This picture is also v1.57 > 1.59. Download was successful.

        IMG_6598 (1).jpeg

        undefined Offline
        undefined Offline
        Andre Trudeau
        wrote on 8 Feb 2025, 18:32 last edited by
        #3

        @Rob-Verhoeff Yes. Mine has been stuck for 45 minutes now at "Preparing update"...

        1 Reply Last reply
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        • undefined Rob Verhoeff
          8 Feb 2025, 18:31

          @Andre-Trudeau Just updatet my offline maps. You mean the info in the yellow rectangular box I guess? This picture is also v1.57 > 1.59. Download was successful.

          IMG_6598 (1).jpeg

          undefined Offline
          undefined Offline
          Andre Trudeau
          wrote on 8 Feb 2025, 19:01 last edited by
          #4

          @Rob-Verhoeff Seems like it is the fact I have my offline maps on the SD card... Turned it off and the update went thru no issue... Will play with it some more and try to replicate if possible. Thanks!

          undefined 1 Reply Last reply 8 Feb 2025, 22:56
          0
          • undefined Andre Trudeau
            8 Feb 2025, 19:01

            @Rob-Verhoeff Seems like it is the fact I have my offline maps on the SD card... Turned it off and the update went thru no issue... Will play with it some more and try to replicate if possible. Thanks!

            undefined Offline
            undefined Offline
            Marinus van Deudekom
            RouteXperts
            wrote on 8 Feb 2025, 22:56 last edited by
            #5

            @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

            Honda Goldwing GL1500,
            Honda Silverwing GL 650
            DMD2 T865X 8 inch Android tablet using MRA next for navigation
            Garmin XT (almost in the cupboard)
            Samsung S20FE mounted on a Quadlock and using Android Auto in my car

            undefined undefined undefined 3 Replies Last reply 8 Feb 2025, 23:14
            0
            • undefined Marinus van Deudekom
              8 Feb 2025, 22:56

              @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

              undefined Offline
              undefined Offline
              Andre Trudeau
              wrote on 8 Feb 2025, 23:14 last edited by
              #6

              @Marinus-van-Deudekom I figured that much 😞 Well, hopefully that will be fixed at some point.

              Thanks!

              1 Reply Last reply
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              • undefined Marinus van Deudekom
                8 Feb 2025, 22:56

                @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                undefined Offline
                undefined Offline
                Corjan Meijerink
                administrator
                wrote on 9 Feb 2025, 11:13 last edited by
                #7

                @Marinus-van-Deudekom yes and resolved immediately after 😉

                undefined 1 Reply Last reply 9 Feb 2025, 16:47
                1
                • undefined Corjan Meijerink
                  9 Feb 2025, 11:13

                  @Marinus-van-Deudekom yes and resolved immediately after 😉

                  undefined Online
                  undefined Online
                  white.mouse
                  wrote on 9 Feb 2025, 16:47 last edited by
                  #8

                  @Corjan-Meijerink I had the same problem some time ago with Offline maps on the SD card. After deleting the maps there and reloading them on the device itself, I haven't had any more problems. And I have since done several updates.

                  I did notice, though, that if I leave the app while updating, the update apparently pauses and when you get back into the app, you have to start the update again by clicking on the little circle behind the maps (on the right) to make the update start again.

                  Ik had enige tijd geleden hetzelfde probleem met Offline kaarten op de SD kaart.
                  Nadat ik de kaarten daar verwijderd had en ze opnieuw op het toestel zelf geladen heb, heb ik geen problemen meer gehad. En ik heb inmiddels meerdere updates gedaan.

                  Wel gemerkt, dat als ik tijdens het updaten uit de app ga, de update kennelijk gepauzeerd wordt en je als je weer in de app komt, de update weer moet starten dor op het rondje achter de kaart (rechts) moet klikken om het updaten weer te laten starten.

                  met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

                  undefined 1 Reply Last reply 11 Feb 2025, 08:46
                  0
                  • undefined white.mouse
                    9 Feb 2025, 16:47

                    @Corjan-Meijerink I had the same problem some time ago with Offline maps on the SD card. After deleting the maps there and reloading them on the device itself, I haven't had any more problems. And I have since done several updates.

                    I did notice, though, that if I leave the app while updating, the update apparently pauses and when you get back into the app, you have to start the update again by clicking on the little circle behind the maps (on the right) to make the update start again.

                    Ik had enige tijd geleden hetzelfde probleem met Offline kaarten op de SD kaart.
                    Nadat ik de kaarten daar verwijderd had en ze opnieuw op het toestel zelf geladen heb, heb ik geen problemen meer gehad. En ik heb inmiddels meerdere updates gedaan.

                    Wel gemerkt, dat als ik tijdens het updaten uit de app ga, de update kennelijk gepauzeerd wordt en je als je weer in de app komt, de update weer moet starten dor op het rondje achter de kaart (rechts) moet klikken om het updaten weer te laten starten.

                    undefined Offline
                    undefined Offline
                    Con Hennekens
                    wrote on 11 Feb 2025, 08:46 last edited by
                    #9

                    @white-mouse said in Offline Map update issue..:

                    I did notice, though, that if I leave the app while updating, the update apparently pauses and when you get back into the app, you have to start the update again by clicking on the little circle behind the maps (on the right) to make the update start again.

                    I think that mainly happens when you start doing other things with your phone and temporarily lose internet connection (switching APs can already be a temporary loss of connection!). Restarting the update is necessary indeed, but it takes off where it left.

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
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                    • undefined Marinus van Deudekom
                      8 Feb 2025, 22:56

                      @Andre-Trudeau since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                      undefined Offline
                      undefined Offline
                      Con Hennekens
                      wrote on 11 Feb 2025, 08:49 last edited by
                      #10

                      @Marinus-van-Deudekom said in Offline Map update issue..:

                      since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                      That issue was resolved very quickly. However an SD card often lacks speed, and is dependent on a simple contact connection that can be finnicky when exposed to vibrations. It is a lot more error prone than internal memory. If not explicitly needed, I would advise to use internal memory always.

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      undefined 1 Reply Last reply 11 Feb 2025, 09:01
                      0
                      • undefined Con Hennekens
                        11 Feb 2025, 08:49

                        @Marinus-van-Deudekom said in Offline Map update issue..:

                        since a couple of updates in the past the advise was NOT the use the sd card for the map Downloads

                        That issue was resolved very quickly. However an SD card often lacks speed, and is dependent on a simple contact connection that can be finnicky when exposed to vibrations. It is a lot more error prone than internal memory. If not explicitly needed, I would advise to use internal memory always.

                        undefined Offline
                        undefined Offline
                        Marinus van Deudekom
                        RouteXperts
                        wrote on 11 Feb 2025, 09:01 last edited by
                        #11

                        @Con-Hennekens that's what @Corjan-Meijerink said above. In top of that the amount of space needed on your phone for the offline maps is not that big zo why take the chance of mishaps occurring by putting them on an sd card. I stopped using the sd card for that purpose

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT (almost in the cupboard)
                        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

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                        11 Feb 2025, 09:01


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