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  4. It doesn't work Next on Hugerock X7

It doesn't work Next on Hugerock X7

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Adrian Avramundefined Adrian Avram

    @b0hd1 can you try reinstalling the app ? Maybe that will fix the problem.

    b0hd1undefined Offline
    b0hd1undefined Offline
    b0hd1
    wrote on last edited by
    #12

    @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

    Barcelona (Spain)
    ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
    -Telegram: https://t.me/mrarutasfriends
    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
    -https://www.youtube.com/@demco17

    Adrian Avramundefined Lluis Arasanzundefined 2 Replies Last reply
    0
    • b0hd1undefined b0hd1

      @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

      Adrian Avramundefined Offline
      Adrian Avramundefined Offline
      Adrian Avram
      wrote on last edited by
      #13

      @b0hd1 I understand, but can you reinstall MRA again ?

      Best regards,
      Adrian

      Samsung S24 Ultra and iPhone 13 with Android Auto / CarPlay
      MyRoute-APP (Planner+Navigation, GOLD Lifetime)
      Honda NC750X (2021) with CHIGEE Aio-5 Play

      b0hd1undefined 1 Reply Last reply
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      • b0hd1undefined b0hd1

        @Adrian-Avram The tablet was new. Even so, I reformatted it and started from scratch, installing only TomTom (for demo) and MyRouteApp

        Lluis Arasanzundefined Online
        Lluis Arasanzundefined Online
        Lluis Arasanz
        wrote on last edited by Lluis Arasanz
        #14

        @Corjan-Meijerink , @Con-Hennekens

        As @b0hd1 can't send a support ticket, I sent for it.

        Ticket is:

        #55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

        Any questions, please, contact him ๐Ÿ˜ณ

        Thank's

        Lluis Arasanz
        F750GS

        b0hd1undefined 1 Reply Last reply
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        • Adrian Avramundefined Adrian Avram

          @b0hd1 I understand, but can you reinstall MRA again ?

          b0hd1undefined Offline
          b0hd1undefined Offline
          b0hd1
          wrote on last edited by
          #15

          @Adrian-Avram Of course. If the tablet is new and you turn it on for the first time and then format it, it is obvious that MRA was deleted and reinstalled. Or is that not what you are referring to?

          Barcelona (Spain)
          ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
          -Telegram: https://t.me/mrarutasfriends
          -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
          -https://www.youtube.com/@demco17

          1 Reply Last reply
          0
          • Lluis Arasanzundefined Lluis Arasanz

            @Corjan-Meijerink , @Con-Hennekens

            As @b0hd1 can't send a support ticket, I sent for it.

            Ticket is:

            #55464 Next can't follow a Route on HugeRock X7 device (@b0hd1)

            Any questions, please, contact him ๐Ÿ˜ณ

            Thank's

            b0hd1undefined Offline
            b0hd1undefined Offline
            b0hd1
            wrote on last edited by
            #16

            @Lluis-Arasanz Gracias/thankyou Lluis!!

            Barcelona (Spain)
            ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
            -Telegram: https://t.me/mrarutasfriends
            -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
            -https://www.youtube.com/@demco17

            1 Reply Last reply
            1
            • Corjan Meijerinkundefined Corjan Meijerink

              @b0hd1 and also not the article in the link?
              Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

              Thanks for the ticket.

              b0hd1undefined Offline
              b0hd1undefined Offline
              b0hd1
              wrote on last edited by
              #17

              @Corjan-Meijerink Hello! Have you been able to review the ticket that Lluรญs sent you on my behalf (I can't send tickets.. ๐Ÿฅบ)

              thakyou!

              Barcelona (Spain)
              ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
              -Telegram: https://t.me/mrarutasfriends
              -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
              -https://www.youtube.com/@demco17

              Corjan Meijerinkundefined 1 Reply Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                @b0hd1 and also not the article in the link?
                Duck Duck Go is often the reason of unexplained behavior ๐Ÿ˜‰

                Thanks for the ticket.

                b0hd1undefined Offline
                b0hd1undefined Offline
                b0hd1
                wrote on last edited by
                #18

                @Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

                Barcelona (Spain)
                ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                -Telegram: https://t.me/mrarutasfriends
                -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                -https://www.youtube.com/@demco17

                Corjan Meijerinkundefined 1 Reply Last reply
                1
                • b0hd1undefined b0hd1

                  @Corjan-Meijerink Hello! Have you been able to review the ticket that Lluรญs sent you on my behalf (I can't send tickets.. ๐Ÿฅบ)

                  thakyou!

                  Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  administrator
                  wrote on last edited by
                  #19

                  @b0hd1 no sorry, it was scheduled for Monday and I was having my birthday weekend ๐Ÿ˜‰

                  My initial ideas shared in this thread werenโ€™t fruitful.

                  1 Reply Last reply
                  0
                  • b0hd1undefined b0hd1

                    @Corjan-Meijerink Solved!!! Hugerock has helped me via WhatsApp (immediate and incredible attention) and they have sent me new firmware. Everything is fixed. Thank you very much!!!

                    Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    administrator
                    wrote on last edited by
                    #20

                    @b0hd1 amazing that it got fixed! ๐ŸŽ‰
                    Very happy for you ๐Ÿ™‚

                    So it was a device issue! But what?

                    b0hd1undefined 1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Corjan Meijerink

                      @b0hd1 amazing that it got fixed! ๐ŸŽ‰
                      Very happy for you ๐Ÿ™‚

                      So it was a device issue! But what?

                      b0hd1undefined Offline
                      b0hd1undefined Offline
                      b0hd1
                      wrote on last edited by b0hd1
                      #21

                      @Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
                      Thank you very much Corjan too!!

                      Barcelona (Spain)
                      ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                      -Telegram: https://t.me/mrarutasfriends
                      -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                      -https://www.youtube.com/@demco17

                      Corjan Meijerinkundefined 1 Reply Last reply
                      0
                      • b0hd1undefined b0hd1

                        @Corjan-Meijerink The manufacturer provided me with new firmware and instructions for the corresponding modification on the tablet. Now it works great. Incredible technical support from hugerock.
                        Thank you very much Corjan too!!

                        Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        administrator
                        wrote on last edited by
                        #22

                        @b0hd1 and I still would not understand how that makes our app work again ๐Ÿ™‚
                        Glad it works! But frustrating that this is possible.

                        If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                        b0hd1undefined 2 Replies Last reply
                        1
                        • Corjan Meijerinkundefined Corjan Meijerink

                          @b0hd1 and I still would not understand how that makes our app work again ๐Ÿ™‚
                          Glad it works! But frustrating that this is possible.

                          If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                          b0hd1undefined Offline
                          b0hd1undefined Offline
                          b0hd1
                          wrote on last edited by
                          #23

                          @Corjan-Meijerink Ok!! I'll send you all the information by email

                          Barcelona (Spain)
                          ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                          -Telegram: https://t.me/mrarutasfriends
                          -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                          -https://www.youtube.com/@demco17

                          1 Reply Last reply
                          0
                          • Corjan Meijerinkundefined Corjan Meijerink

                            @b0hd1 and I still would not understand how that makes our app work again ๐Ÿ™‚
                            Glad it works! But frustrating that this is possible.

                            If you could add me to your support ticket (corjan@myrouteapp.com) I would like to learn what they changed.

                            b0hd1undefined Offline
                            b0hd1undefined Offline
                            b0hd1
                            wrote on last edited by
                            #24

                            @Corjan-Meijerink Hello! Have you received all the information I sent you correctly?

                            Barcelona (Spain)
                            ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                            -Telegram: https://t.me/mrarutasfriends
                            -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                            -https://www.youtube.com/@demco17

                            Corjan Meijerinkundefined 1 Reply Last reply
                            0
                            • b0hd1undefined b0hd1

                              @Corjan-Meijerink Hello! Have you received all the information I sent you correctly?

                              Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #25

                              @b0hd1 yes! ๐Ÿ™‚
                              Not really sure if I can learn anything from this as it evidently was a device issue. But well! Glad you are up and running.

                              1 Reply Last reply
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