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Issue with audio instructions on iOS

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Dae 0undefined Dae 0

    I had a run out today and encountered issues with the voice instructions.

    My phone is an iPhone 15 Pro Max, running iOS 18.01. IPhone is connected to a Cardo Packtalk Bold running the latest firmware. Phone is also connected to a Chinese AIO-5 Lite. There are no other devices or connections involved. MRA is version 4.3.1(336)

    When I set off my instructions were coming through at an acceptable volume, but only if my music was playing (Apple Music or Spotify, didn’t matter which). If I stopped the music then every time an instruction should have been spoken I simply got “Mobile phone disconnected” followed by “mobile phone connected” from the Cardo. If I started playing music again all instructions came through loud and clear.

    I then stopped for food. Bike turned off, which turned off Chigee. Headset turned off. Phone left running MRA as I wasn’t stopping long.

    Before setting off I turned the headset back on, and obviously started the bike which started the Chigee CarPlay. Music from phone was playing fine. MRA voice instructions were at a volume so low I couldn’t distinguish what was being said. In fact it was so low that at first I thought there were no instructions, but at walking speed I could just barely hear that there was a voice.

    I pulled over and left engine running etc, but pulled phone out and clicked on “Play Audio Sample” in the MRA settings. The voice came through loud and clear. This fixed the instruction volume.

    I later pulled in for fuel. Bike (and Chigee) off, headset left on (music paused), and phone obviously still running MRA. Phone and headset remained connected. On starting off again I had the same volume issue. Pulled over, clicked “Play Audio Sample” again and it fixed it again.

    This sounds like a bug to me as no changes were made to any settings, no reboots or anything - a simple “Play Audio Sample” fixed things.

    Hans van de Ven MR.MRAundefined Offline
    Hans van de Ven MR.MRAundefined Offline
    Hans van de Ven MR.MRA
    RouteXpert
    wrote on last edited by
    #2

    @Dae-0

    Try a factory reset off the headset

    Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

    Dae 0undefined 1 Reply Last reply
    0
    • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

      @Dae-0

      Try a factory reset off the headset

      Dae 0undefined Offline
      Dae 0undefined Offline
      Dae 0
      wrote on last edited by
      #3

      @Hans-van-de-Ven-MR-MRA

      Already tried and didn’t help. Friends also have the same issue, so it’s not related to my headset (Packtalk Bold)

      Hubert Thoringundefined 1 Reply Last reply
      0
      • Dae 0undefined Dae 0

        @Hans-van-de-Ven-MR-MRA

        Already tried and didn’t help. Friends also have the same issue, so it’s not related to my headset (Packtalk Bold)

        Hubert Thoringundefined Offline
        Hubert Thoringundefined Offline
        Hubert Thoring
        Valued contributor
        wrote on last edited by
        #4

        @Dae-0 :

        I have already read that with the Chigee that there are problems in the pairing with MRA Audio ....

        How is it coupled:

        For example:

        • Mobile phone with Chigee

        • Mobile phone with headset

        Or

        • Chigee with mobile phone

        • Chigee with headset

        The BMW Navigator N6 was always coupled like this:

        • N6 with mobile phone

        • N6 with headset

        VG 👋

        Das habe ich beim Chigee auch schon gelesen das es mit MRA Audio Probleme in der Kopplung gibt ….

        Wie ist denn gekoppelt:

        Beispielsweise:

        • Handy mit Chigee
        • Handy mit Headset

        oder

        • Chigee mit Handy
        • Chigee mit Headset

        Der BMW Navigator N6 war immer so gekoppelt:

        • N6 mit Handy
        • N6 mit Headset

        VG 👋

        VG Hubert
        Info zum Beta Test "Next App" dazu die Hardware ...
        iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
        ❗️MyRoute-App im Cradel und Remotek-One❗️

        Dae 0undefined 1 Reply Last reply
        0
        • Hubert Thoringundefined Hubert Thoring

          @Dae-0 :

          I have already read that with the Chigee that there are problems in the pairing with MRA Audio ....

          How is it coupled:

          For example:

          • Mobile phone with Chigee

          • Mobile phone with headset

          Or

          • Chigee with mobile phone

          • Chigee with headset

          The BMW Navigator N6 was always coupled like this:

          • N6 with mobile phone

          • N6 with headset

          VG 👋

          Das habe ich beim Chigee auch schon gelesen das es mit MRA Audio Probleme in der Kopplung gibt ….

          Wie ist denn gekoppelt:

          Beispielsweise:

          • Handy mit Chigee
          • Handy mit Headset

          oder

          • Chigee mit Handy
          • Chigee mit Headset

          Der BMW Navigator N6 war immer so gekoppelt:

          • N6 mit Handy
          • N6 mit Headset

          VG 👋

          Dae 0undefined Offline
          Dae 0undefined Offline
          Dae 0
          wrote on last edited by
          #5

          @Hubert-Thoring

          Phone to Chigee. There isn’t an option to pair Chigee with the iPhone. Problem only affects MRA.

          Dave J 0undefined 1 Reply Last reply
          0
          • Dae 0undefined Dae 0

            @Hubert-Thoring

            Phone to Chigee. There isn’t an option to pair Chigee with the iPhone. Problem only affects MRA.

            Dave J 0undefined Offline
            Dave J 0undefined Offline
            Dave J 0
            Valued contributor
            wrote on last edited by
            #6

            @Dae-0 I have had a similar problem and it is not the Chigee as your phone is connected directly to your headset - as recommended by Chigee. What I have found is that I need to play some media (audible, iTunes, Podcasts) before the turn instructions work - it has only to be a short segment!

            I had thought the problem I encountered was due to me connecting through my bike’s Bluetooth setup (both phone and headset for use with bike controls) in addition to a direct connection between the phone and headset (Sena - NCom). Dual channel Bluetooth and single channel Bluetooth setups options appear to make no change to me having to play a short audio segment in order to hear turn instructions. Other Nav apps do not appear to cause me problems with not receiving turn instructions but that may be coincidental with when i select the apps - Scenic, TomTom, Sygic.

            This may be a bug with the audio output used by MRA with iOS given you have noticed the same problem. Over to the Dev Team but the workaround works for me at the moment.

            Kind Regards. Help where I can.
            Ducati Multistrada V4 Rally
            iPhone 15 Pro
            Chigee AIO-5 Play
            Google Pixel 6 Pro - mounted on SP Connect Plus
            Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

            Dae 0undefined 1 Reply Last reply
            0
            • Dave J 0undefined Dave J 0

              @Dae-0 I have had a similar problem and it is not the Chigee as your phone is connected directly to your headset - as recommended by Chigee. What I have found is that I need to play some media (audible, iTunes, Podcasts) before the turn instructions work - it has only to be a short segment!

              I had thought the problem I encountered was due to me connecting through my bike’s Bluetooth setup (both phone and headset for use with bike controls) in addition to a direct connection between the phone and headset (Sena - NCom). Dual channel Bluetooth and single channel Bluetooth setups options appear to make no change to me having to play a short audio segment in order to hear turn instructions. Other Nav apps do not appear to cause me problems with not receiving turn instructions but that may be coincidental with when i select the apps - Scenic, TomTom, Sygic.

              This may be a bug with the audio output used by MRA with iOS given you have noticed the same problem. Over to the Dev Team but the workaround works for me at the moment.

              Dae 0undefined Offline
              Dae 0undefined Offline
              Dae 0
              wrote on last edited by Dae 0
              #7

              @Dave-J-0 Definitely not the Chigee, as you say as it plays no part in the audio.

              My experience is slightly different to yours though. My instructions come through at an acceptable volume, but only if my music is playing (Apple Music or Spotify, doesn’t matter which). If I pause the music the instructions return to being quiet.

              I have no issue with Scenic, Apple Maps or Google Maps

              1 Reply Last reply
              0
              • Dae 0undefined Dae 0

                I had a run out today and encountered issues with the voice instructions.

                My phone is an iPhone 15 Pro Max, running iOS 18.01. IPhone is connected to a Cardo Packtalk Bold running the latest firmware. Phone is also connected to a Chinese AIO-5 Lite. There are no other devices or connections involved. MRA is version 4.3.1(336)

                When I set off my instructions were coming through at an acceptable volume, but only if my music was playing (Apple Music or Spotify, didn’t matter which). If I stopped the music then every time an instruction should have been spoken I simply got “Mobile phone disconnected” followed by “mobile phone connected” from the Cardo. If I started playing music again all instructions came through loud and clear.

                I then stopped for food. Bike turned off, which turned off Chigee. Headset turned off. Phone left running MRA as I wasn’t stopping long.

                Before setting off I turned the headset back on, and obviously started the bike which started the Chigee CarPlay. Music from phone was playing fine. MRA voice instructions were at a volume so low I couldn’t distinguish what was being said. In fact it was so low that at first I thought there were no instructions, but at walking speed I could just barely hear that there was a voice.

                I pulled over and left engine running etc, but pulled phone out and clicked on “Play Audio Sample” in the MRA settings. The voice came through loud and clear. This fixed the instruction volume.

                I later pulled in for fuel. Bike (and Chigee) off, headset left on (music paused), and phone obviously still running MRA. Phone and headset remained connected. On starting off again I had the same volume issue. Pulled over, clicked “Play Audio Sample” again and it fixed it again.

                This sounds like a bug to me as no changes were made to any settings, no reboots or anything - a simple “Play Audio Sample” fixed things.

                Stephen Rowlandundefined Offline
                Stephen Rowlandundefined Offline
                Stephen Rowland
                wrote on last edited by
                #8

                @Dae-0 I recommend you watch this YouTube video regarding setting up an automation. It might solve your problem. It worked for my BMW R1300GS but may work for other bikes that have on-board bluetooth. - https://youtu.be/M93jy6NNwY0?si=hgAtK4et4omp_JmU

                Hubert Thoringundefined 1 Reply Last reply
                -1
                • Stephen Rowlandundefined Stephen Rowland

                  @Dae-0 I recommend you watch this YouTube video regarding setting up an automation. It might solve your problem. It worked for my BMW R1300GS but may work for other bikes that have on-board bluetooth. - https://youtu.be/M93jy6NNwY0?si=hgAtK4et4omp_JmU

                  Hubert Thoringundefined Offline
                  Hubert Thoringundefined Offline
                  Hubert Thoring
                  Valued contributor
                  wrote on last edited by
                  #9

                  @Stephen-Rowland :

                  Super exactly the video describes the solution, it is definitely an added value and good if you know it.

                  Super genau das Video beschreibt die Lösung, es ist bestimmt ein Mehrwert und gut wenn man es weiß.

                  VG Hubert
                  Info zum Beta Test "Next App" dazu die Hardware ...
                  iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
                  ❗️MyRoute-App im Cradel und Remotek-One❗️

                  Dae 0undefined 1 Reply Last reply
                  -1
                  • Hubert Thoringundefined Hubert Thoring

                    @Stephen-Rowland :

                    Super exactly the video describes the solution, it is definitely an added value and good if you know it.

                    Super genau das Video beschreibt die Lösung, es ist bestimmt ein Mehrwert und gut wenn man es weiß.

                    Dae 0undefined Offline
                    Dae 0undefined Offline
                    Dae 0
                    wrote on last edited by Dae 0
                    #10

                    @Hubert-Thoring, @Stephen-Rowland

                    As I detailed in my original post, my phone is paired directly to my headset, as per Chigee’s recommendation. There is no audio going via the Chigee. In fact, on the firmware of the Chigee that I have the Chigee won’t actually let you connect the headset to it - if you go into the pairing screen it tells you that you’re doing it wrong and that you must keep your headset paired to the phone only.

                    I’ve always had an automation that changes the audio output to the headset and sets the volume level of the phone appropriately, when it detects the Chigee/headset being connected.

                    So to summarise - the YouTube describes a solution to a problem I don’t have (since they’re telling you how to connect the headset directly to the phone, which I have anyway). It tells you how to create an automation that I’ve had for almost a year. It also is about addressing issues that people are having with audio in general. My problem is with MRA only and does not match any of the symptoms or setup described in the video.

                    Also, my wife has similar audio issues with her headset and MRA. She doesn’t have CarPlay.

                    The problem is MRA Only has low volume for audio instructions if no music is playing. If music is playing then instruction audio volume is fine. No other apps give me this problem

                    @Dave-J-0 Has the same problem as me.

                    Dave J 0undefined 1 Reply Last reply
                    0
                    • Dae 0undefined Dae 0

                      @Hubert-Thoring, @Stephen-Rowland

                      As I detailed in my original post, my phone is paired directly to my headset, as per Chigee’s recommendation. There is no audio going via the Chigee. In fact, on the firmware of the Chigee that I have the Chigee won’t actually let you connect the headset to it - if you go into the pairing screen it tells you that you’re doing it wrong and that you must keep your headset paired to the phone only.

                      I’ve always had an automation that changes the audio output to the headset and sets the volume level of the phone appropriately, when it detects the Chigee/headset being connected.

                      So to summarise - the YouTube describes a solution to a problem I don’t have (since they’re telling you how to connect the headset directly to the phone, which I have anyway). It tells you how to create an automation that I’ve had for almost a year. It also is about addressing issues that people are having with audio in general. My problem is with MRA only and does not match any of the symptoms or setup described in the video.

                      Also, my wife has similar audio issues with her headset and MRA. She doesn’t have CarPlay.

                      The problem is MRA Only has low volume for audio instructions if no music is playing. If music is playing then instruction audio volume is fine. No other apps give me this problem

                      @Dave-J-0 Has the same problem as me.

                      Dave J 0undefined Offline
                      Dave J 0undefined Offline
                      Dave J 0
                      Valued contributor
                      wrote on last edited by
                      #11

                      @Dae-0 I have been trying a number of options and I noticed that when I go into the MRA app settings and play the audio sample I can increase the volume as the audio sample plays. This appears to be separate to any volume change you make outside of the app or automation that runs when you connect to your bike/headset. Has made a difference to me as I relied on automations running when I connect to my bike.

                      Kind Regards. Help where I can.
                      Ducati Multistrada V4 Rally
                      iPhone 15 Pro
                      Chigee AIO-5 Play
                      Google Pixel 6 Pro - mounted on SP Connect Plus
                      Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                      Dae 0undefined 2 Replies Last reply
                      0
                      • Dave J 0undefined Dave J 0

                        @Dae-0 I have been trying a number of options and I noticed that when I go into the MRA app settings and play the audio sample I can increase the volume as the audio sample plays. This appears to be separate to any volume change you make outside of the app or automation that runs when you connect to your bike/headset. Has made a difference to me as I relied on automations running when I connect to my bike.

                        Dae 0undefined Offline
                        Dae 0undefined Offline
                        Dae 0
                        wrote on last edited by
                        #12

                        @Dave-J-0

                        I’ll give that a go next time I’m out. Certainly proves it’s MRA that’s the problem (combined with the fact that no other app gives me this issue)

                        My automation sets the output and volume level when my headset connects. Stops the issue where I’ve used the phone for other things, set off on the bike and realise the volume is wrong but can’t adjust it as it’s locked away in the tank bag.

                        1 Reply Last reply
                        0
                        • Dave J 0undefined Dave J 0

                          @Dae-0 I have been trying a number of options and I noticed that when I go into the MRA app settings and play the audio sample I can increase the volume as the audio sample plays. This appears to be separate to any volume change you make outside of the app or automation that runs when you connect to your bike/headset. Has made a difference to me as I relied on automations running when I connect to my bike.

                          Dae 0undefined Offline
                          Dae 0undefined Offline
                          Dae 0
                          wrote on last edited by Dae 0
                          #13

                          @Dave-J-0

                          Actually, I just tried something on the sofa, without the headset.

                          • Set music playing. Volume acceptable

                          • Go into the audio setting screen in the app -> the background music level immediately drops

                          • Click the play sample button and adjust volume accordingly

                          • When you exit the audio settings screen the volume of the music that was playing becomes unbearable as it's so loud

                          This in a way emphasises that there's differing volume levels at play, and that the audio instructions volume is tied to the main volume of the phone, but skewed if you adjust them in the audio settings screen as the mere act of opening that screen reduces the phone volume.

                          I'm on the latest beta by the way, so interested if you get different behaviour to me. I can't replicate your behaviour of the volume whilst playing the sample being independent of the overall phone volume.

                          Dave J 0undefined 1 Reply Last reply
                          0
                          • Dae 0undefined Dae 0

                            @Dave-J-0

                            Actually, I just tried something on the sofa, without the headset.

                            • Set music playing. Volume acceptable

                            • Go into the audio setting screen in the app -> the background music level immediately drops

                            • Click the play sample button and adjust volume accordingly

                            • When you exit the audio settings screen the volume of the music that was playing becomes unbearable as it's so loud

                            This in a way emphasises that there's differing volume levels at play, and that the audio instructions volume is tied to the main volume of the phone, but skewed if you adjust them in the audio settings screen as the mere act of opening that screen reduces the phone volume.

                            I'm on the latest beta by the way, so interested if you get different behaviour to me. I can't replicate your behaviour of the volume whilst playing the sample being independent of the overall phone volume.

                            Dave J 0undefined Offline
                            Dave J 0undefined Offline
                            Dave J 0
                            Valued contributor
                            wrote on last edited by
                            #14

                            @Dae-0 Just tried the same routine as you and the volume after playing the sample audio in the app was ok when I returned to music. The only difference was that the playback was through my helmet headset with the Sena connected to both my bike’s Bluetooth setup (Ducati) and my iPhone; each paired with separate Bluetooth channels of the Sena. That said, I do have a shortcut that forces the audio through to the helmet and not through the bike connection.

                            Very strange as you say.

                            Kind Regards. Help where I can.
                            Ducati Multistrada V4 Rally
                            iPhone 15 Pro
                            Chigee AIO-5 Play
                            Google Pixel 6 Pro - mounted on SP Connect Plus
                            Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

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