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Hi, I'm a new user

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    john anderson 2
    wrote on 30 Dec 2020, 16:58 last edited by
    #1

    Hi, I've just registered as a new gold user. I used a trial version in 2018 to plan a trip to Norway, and it worked very well.

    I haven't used it since but i am now planning a trip to Austria in 2021.

    I have just created a basic route, but I am now looking to fine tune it, and wanted to select some of the route options. However, I don't get any choices in the toolkit, all i see is "Routing Options : Off road". Why do I not see the options that were in the lesson 4 video?

    Thank you

    undefined 1 Reply Last reply 30 Dec 2020, 19:42
    0
    • undefined john anderson 2
      30 Dec 2020, 16:58

      Hi, I've just registered as a new gold user. I used a trial version in 2018 to plan a trip to Norway, and it worked very well.

      I haven't used it since but i am now planning a trip to Austria in 2021.

      I have just created a basic route, but I am now looking to fine tune it, and wanted to select some of the route options. However, I don't get any choices in the toolkit, all i see is "Routing Options : Off road". Why do I not see the options that were in the lesson 4 video?

      Thank you

      undefined Online
      undefined Online
      Hans van de Ven MR.MRA
      RouteXpert
      wrote on 30 Dec 2020, 19:42 last edited by
      #2

      @john-anderson-2

      Hi John, welcome.

      What map do you use?

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      undefined 1 Reply Last reply 31 Dec 2020, 16:04
      0
      • undefined Offline
        undefined Offline
        Paul Pals
        wrote on 31 Dec 2020, 06:00 last edited by
        #3

        Hi John, if you are a Basic member then you have only the possibility for the Standaard OpenStreetMap and you can't juse the toolkit.

        Good journy to Austria.

        undefined 1 Reply Last reply 31 Dec 2020, 16:07
        0
        • undefined Hans van de Ven MR.MRA
          30 Dec 2020, 19:42

          @john-anderson-2

          Hi John, welcome.

          What map do you use?

          undefined Offline
          undefined Offline
          john anderson 2
          wrote on 31 Dec 2020, 16:04 last edited by
          #4

          @Hans-van-de-Ven-MRA-Master hi, i realised eventually that it was a map related issue and have changed to HERE, which solved the problem, thank you.

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          • undefined Paul Pals
            31 Dec 2020, 06:00

            Hi John, if you are a Basic member then you have only the possibility for the Standaard OpenStreetMap and you can't juse the toolkit.

            Good journy to Austria.

            undefined Offline
            undefined Offline
            john anderson 2
            wrote on 31 Dec 2020, 16:07 last edited by
            #5

            @Paul-Pals hi, i am a gold member but i hadn't realised about the map types, i have changed to the HERE map and that has fixed the problem, many thanks.

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            30 Dec 2020, 16:58


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