Contacto de email con MRA

[Peio]

Hola
Soy usuario Gold desde hace al menos 3 años y recién renovada mi suscripción para un año mas... he tenido problemas con la aplicación en el pasado, he solicitado ayuda a través de tickets, pero los problemas que tengo ahora son muy frustrantes ... nada funciona correctamente y toda la información que consigo ver en la aplicación no esta ni en castellano, ni en ingles con lo que es absolutamente inútil para mi.
Por favor puede alguien enviarme una dirección de email de atención al cliente de MRA?? Mil gracias.

[RetiredWingMan]

@Peio click on the account button top right then select your language.

This is from the Forum:

This one is from the web site planner:

[Peio]

@RetiredWingMan. Dear Sir, Thankyou for your attempt, my lenguage is already in spanish ... It doesnt work properlly ...
I am still interested in contact with Client atention, if somebody can help me with an email direcction ... thanks in advance

[Rob Verhoeff]

@Peio The ticket you fill out will probably end up in the same mailbox. I just want to let you know that the team is currently enjoying a well-deserved vacation. This might mean it will take a bit longer for you to get a response. It's only a small team, not a company with an extensive customer service department!

[Peio]

Thankyou for your answer Rob.
I dont get to write a ticket, all that I get is to reach to pictures from screen that hasnt any link to a ticket.

[Con Hennekens]

@Peio, Is your problem with the language in the App on your phone or on the website on a computer? On the page https://www.myrouteapp.com/support you should be able to create a new ticket by clicking on that link.

[Peio]

@Con-Hennekens Dear Con. I am agre with you I should be abble ... but I am not.
The problem is with a computer.
thank you

[Con Hennekens]

@Peio, You will need to be a bit more elaborate. Does creating a ticket lead to an error? Maybe screenshot that and paste it here? Also a screenshot what goes wrong with the languages could be very handy. I cannot imagine what the problem you are trying to describe exactly looks like.

[Peio]

Dear Con, thank you for your interest.
Really, I am not interested in continue using MRA.
I used ticket service in the past, I know how to used this service, and it solved some doubts for me in the past, but actually it doesn’t work, neither there is any system to contact with attention service and it talks very bad about the enterprise. It is a very big disappointment.
The only thing about I am interested is in contact with client attention to explain all the points about I have detected bad function. I don’t like to explain all these bad function in this forum.
If somebody could give this email address to contact with enterprise in a short period of time it could be great, if not, I will forget with this issue and won’t spend more time on it.

[Lluis Arasanz]

@Peio

Que problemas tienes con la App o la Web?
Estoy en un grupo español que tienen como nexo común el uso de MyRouteApp y Next.
Quizás, y solo quizas, podemos ayudarte con los errores. Evidentemente no se cuales son los problemas, ya que no los indicas.

He probado de escribirte por privado, pero no me deja.

Me escribes y me cuentas?

Saludos!

[Con Hennekens]

@Peio, Devs are reading along in this forum. And other people would also be interested in possible problems and suggestions for improvement. Besides that, many people here are willing to try and help you out with problems you have. Given the fact that so many people use MRA to full satisfaction, have you considered that your problems might just be your misunderstanding of the app? If you are only out to blame MRA for your disappointment, it might just not be worth the effort since it seems you already made up your mind, so...