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  4. Battery Drain still an issue

Battery Drain still an issue

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Christopher M Kellyundefined Christopher M Kelly

    I have an iPhone 11 Pro Max using version 3.2.11 (163). It's mounted on a Quadlock wireless charging mount which could not keep up with the battery drain.

    The MRA drain was 7% in 1hr 39mins, Waze drained 3% in 4hr 11min

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #2

    @Christopher-M-Kelly correct. We are tackling this. In the last update we added enhanced analytics to aid us in solving the issue 🙂

    Stefan Hummelinkundefined 1 Reply Last reply
    1
    • Corjan Meijerinkundefined Corjan Meijerink

      @Christopher-M-Kelly correct. We are tackling this. In the last update we added enhanced analytics to aid us in solving the issue 🙂

      Stefan Hummelinkundefined Offline
      Stefan Hummelinkundefined Offline
      Stefan Hummelink
      Alpha tester
      wrote on last edited by
      #3

      @Corjan-Meijerink if that's so, how can we provide feedback specifically related to this subject? I suspect the info is only shared through crash reports?

      Manks bu'j te bange.

      Corjan Meijerinkundefined 1 Reply Last reply
      0
      • Stefan Hummelinkundefined Stefan Hummelink

        @Corjan-Meijerink if that's so, how can we provide feedback specifically related to this subject? I suspect the info is only shared through crash reports?

        Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote on last edited by
        #4

        @StefanHummelink we’ve added more detailed logging in the last update that helps us. But in all honesty we just need to put in more hours 😉 Past weeks were mostly about new features and CarPlay 🙂

        Once we really start digging into this matter, we will be able to fix it

        Hans van de Ven MR.MRAundefined 1 Reply Last reply
        2
        • Corjan Meijerinkundefined Corjan Meijerink

          @StefanHummelink we’ve added more detailed logging in the last update that helps us. But in all honesty we just need to put in more hours 😉 Past weeks were mostly about new features and CarPlay 🙂

          Once we really start digging into this matter, we will be able to fix it

          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRAundefined Offline
          Hans van de Ven MR.MRA
          RouteXpert
          wrote on last edited by
          #5

          @Corjan-Meijerink

          Even with only tracking the route, the battery consumption is on the high side.

          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

          1 Reply Last reply
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          • lamelyloungesundefined Offline
            lamelyloungesundefined Offline
            lamelylounges
            wrote on last edited by
            #6

            What's the latest on the battery drain issue?

            I am using Samsung Note 20 Ultra and I saw huge battery drain. I think it was probably May 2023, and haven't trusted the app because it drained my phone to death and I was stranded in the middle of nowhere.

            Are people happy with battery performance or still seeing a big battery drain?

            Thanks!

            Drabslabundefined Corjan Meijerinkundefined 2 Replies Last reply
            0
            • lamelyloungesundefined lamelylounges

              What's the latest on the battery drain issue?

              I am using Samsung Note 20 Ultra and I saw huge battery drain. I think it was probably May 2023, and haven't trusted the app because it drained my phone to death and I was stranded in the middle of nowhere.

              Are people happy with battery performance or still seeing a big battery drain?

              Thanks!

              Drabslabundefined Offline
              Drabslabundefined Offline
              Drabslab
              wrote on last edited by
              #7

              @lamelylounges it is still the same. Seems to depend on HERE itself but i had to leave for italy using TomTom.

              I got a suggestion to use a phone charger with a larger powrr output. That did help but i could fry eggs on the phone so i stopped that out of fear of killing the phone.

              It is not difficult, it is easy, it's a hobby

              1 Reply Last reply
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              • lamelyloungesundefined lamelylounges

                What's the latest on the battery drain issue?

                I am using Samsung Note 20 Ultra and I saw huge battery drain. I think it was probably May 2023, and haven't trusted the app because it drained my phone to death and I was stranded in the middle of nowhere.

                Are people happy with battery performance or still seeing a big battery drain?

                Thanks!

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #8

                @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                Marinus van Deudekomundefined Jan Weerheimundefined Tom Catundefined lamelyloungesundefined 4 Replies Last reply
                0
                • Corjan Meijerinkundefined Corjan Meijerink

                  @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                  Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                  Marinus van Deudekomundefined Offline
                  Marinus van Deudekomundefined Offline
                  Marinus van Deudekom
                  Valued contributor
                  wrote on last edited by
                  #9

                  @Corjan-Meijerink even wi5h all the other apps closed thé battery drain is huge and yes thé phone gets very hot. When I use thé phone only running MRA it still gets hot and the battery is drainer from full to empty in about 3 hours. If You want it to running the whole trip You must attach it to a Power source, in my case a wireless charging Quadlock. By charging it thé phone gets warmer, witch is normal but 5he quadlock can’t keep up so thé battery gets drained
                  I sûre Hope thé problem gets solved in thé naar future bécasse like this thé app is less useful
                  I do havé Fatih in thé team so I’m sûre that they do anything possible to fix it.
                  Thé Here situation might be ânonner problem itsekf. Are they willing to solve it from there end because MRA is surélevé compétition for Garmin. On thé other hand I assume that MRA is oaying for thé use Off thé Here Cards so they must Provide a product without issues
                  Staying hopefull

                  Honda Goldwing GL1500,
                  Honda Silverwing GL 650
                  DMD2 T865X 8 inch Android tablet using MRA next for navigation
                  Garmin XT (almost in the cupboard)
                  Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                  1 Reply Last reply
                  0
                  • Corjan Meijerinkundefined Corjan Meijerink

                    @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                    Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                    Jan Weerheimundefined Offline
                    Jan Weerheimundefined Offline
                    Jan Weerheim
                    wrote on last edited by
                    #10

                    @Corjan-Meijerink ik herinner me dat toen tomtom overging van tomtom go mobile naar de nieuwe tomtom navigation app, het stroomverbruik en warm worden ook een issue was. Ik weet niet welke kaart zij gebruiken maar dat heeft toen ook enige tijd gekost voordat ze het opgelost hadden. Misschien voegd dit niets toe maar toch, misschien heb je een vriendje bij tomtom 😉 Succes met het vinden van een oplossing. Ik kan niet wachten tot de nieuwe google car play update uitkomt 😄

                    Con Hennekensundefined 1 Reply Last reply
                    0
                    • Jan Weerheimundefined Jan Weerheim

                      @Corjan-Meijerink ik herinner me dat toen tomtom overging van tomtom go mobile naar de nieuwe tomtom navigation app, het stroomverbruik en warm worden ook een issue was. Ik weet niet welke kaart zij gebruiken maar dat heeft toen ook enige tijd gekost voordat ze het opgelost hadden. Misschien voegd dit niets toe maar toch, misschien heb je een vriendje bij tomtom 😉 Succes met het vinden van een oplossing. Ik kan niet wachten tot de nieuwe google car play update uitkomt 😄

                      Con Hennekensundefined Offline
                      Con Hennekensundefined Offline
                      Con Hennekens
                      Alpha tester
                      wrote on last edited by
                      #11

                      @Jan-Weerheim, relaties buiten de eigen werkkring zijn verboden... 🤣

                      I am just an enthusiastic MRA user, and hope you will be one too!

                      Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                      Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                      1 Reply Last reply
                      1
                      • Corjan Meijerinkundefined Corjan Meijerink

                        @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                        Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                        Tom Catundefined Offline
                        Tom Catundefined Offline
                        Tom Cat
                        wrote on last edited by
                        #12

                        @Corjan-Meijerink said in Battery Drain still an issue:

                        @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                        Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                        Just to confirm, enabling battery saving does not negatively impact the MRA Next operation at all?

                        Corjan Meijerinkundefined 1 Reply Last reply
                        0
                        • Tom Catundefined Tom Cat

                          @Corjan-Meijerink said in Battery Drain still an issue:

                          @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                          Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                          Just to confirm, enabling battery saving does not negatively impact the MRA Next operation at all?

                          Corjan Meijerinkundefined Offline
                          Corjan Meijerinkundefined Offline
                          Corjan Meijerink
                          Developer
                          wrote on last edited by
                          #13

                          @Tom-Cat no!

                          1 Reply Last reply
                          -1
                          • Corjan Meijerinkundefined Corjan Meijerink

                            @lamelylounges HERE is working on the issue but yeah, it remains a challenge.

                            Personally I experience no real issues when closing other apps and enabling battery saving - not ideal but doesn’t cause any issues.

                            lamelyloungesundefined Offline
                            lamelyloungesundefined Offline
                            lamelylounges
                            wrote on last edited by
                            #14

                            @Corjan-Meijerink thanks for the response.
                            I'll try to find some time where I can fiddle with my phone settings and do a couple hours of riding where I won't mind if I hit problems.
                            Some rides are okay to have problems and others are not.
                            I appreciate what you guys are doing and I think it's going to be a great app.
                            -Sam

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