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Off line maps

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Mark Bowlesundefined Offline
    Mark Bowlesundefined Offline
    Mark Bowles
    wrote on last edited by
    #1

    I can’t access them. I downloaded the offline maps when the beta first permitted that but now, if I try to access them it just says I need to download an update. When I click to do that is says “downloading update” but that’s as far as it gets. Days can go by but no update!
    iPhone XR, plenty of storage available, originally downloaded the Europe map set. I have deleted and reloaded the latest beta release but no progress.

    RetiredWingManundefined Rob Verhoeffundefined Mark Bowlesundefined 3 Replies Last reply
    0
    • Mark Bowlesundefined Mark Bowles

      I can’t access them. I downloaded the offline maps when the beta first permitted that but now, if I try to access them it just says I need to download an update. When I click to do that is says “downloading update” but that’s as far as it gets. Days can go by but no update!
      iPhone XR, plenty of storage available, originally downloaded the Europe map set. I have deleted and reloaded the latest beta release but no progress.

      RetiredWingManundefined Offline
      RetiredWingManundefined Offline
      RetiredWingMan
      Valued contributor
      wrote on last edited by
      #2

      @Mark-Bowles they are working on fixes for the issues with downloading and updating maps. Can you delete the data for the iPhone app?

      2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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      • Mark Bowlesundefined Mark Bowles

        I can’t access them. I downloaded the offline maps when the beta first permitted that but now, if I try to access them it just says I need to download an update. When I click to do that is says “downloading update” but that’s as far as it gets. Days can go by but no update!
        iPhone XR, plenty of storage available, originally downloaded the Europe map set. I have deleted and reloaded the latest beta release but no progress.

        Rob Verhoeffundefined Online
        Rob Verhoeffundefined Online
        Rob Verhoeff
        Alpha tester
        wrote on last edited by
        #3

        @Mark-Bowles Have you downloaded many maps? Then it can take quite a long time. The downloadfunction needs some more tweeking before the official release. It's under investigation.

        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
        iOS on iPhone 13 (mounted on Quadlock)
        Apple CarPlay in VW T-Roc (wired)
        Routelab on MacBook Air & iMac (Ventura & Monterey)

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        • Dikke Wimundefined Offline
          Dikke Wimundefined Offline
          Dikke Wim
          Valued contributor
          wrote on last edited by
          #4

          It would be very helpful if it was visible that the download takes place. For example a rolling ball or an indicator-line that fills up.

          Schermafbeelding 2023-06-03 om 23.37.46.png

          BMW R1300 GS, BMW Connect Ride Next navigator; Quad Lock with Samsung Galaxy Ultra, iPad Pro (iPadOS 18.0 bèta version) MacBook Pro (MacOS Sequoia 15.2 bèta version), iMac (MacOS Monterey 12.7.6)

          Bart De Medtsundefined Rob Verhoeffundefined 2 Replies Last reply
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          • Dikke Wimundefined Dikke Wim

            It would be very helpful if it was visible that the download takes place. For example a rolling ball or an indicator-line that fills up.

            Schermafbeelding 2023-06-03 om 23.37.46.png

            Bart De Medtsundefined Offline
            Bart De Medtsundefined Offline
            Bart De Medts
            Alpha tester
            wrote on last edited by
            #5

            @Dikke-Wim Agreed, but my understanding is that this is not as simple as it seems with the HERE map. At the moment, there is only 1 way and that is to be patient while downloading.

            🏍️ Motorcycle: DMD-T665 + SilverFox controller
            🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

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            • Dikke Wimundefined Dikke Wim

              It would be very helpful if it was visible that the download takes place. For example a rolling ball or an indicator-line that fills up.

              Schermafbeelding 2023-06-03 om 23.37.46.png

              Rob Verhoeffundefined Online
              Rob Verhoeffundefined Online
              Rob Verhoeff
              Alpha tester
              wrote on last edited by
              #6

              @Dikke-Wim developers are still thinking how to tweek the speed of te donwloads. Perhaps it will be possible to update only a specific region instead of all the maps at one time. I agree that it's difficult to be patient!

              BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
              iOS on iPhone 13 (mounted on Quadlock)
              Apple CarPlay in VW T-Roc (wired)
              Routelab on MacBook Air & iMac (Ventura & Monterey)

              Dikke Wimundefined 1 Reply Last reply
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              • Rob Verhoeffundefined Rob Verhoeff

                @Dikke-Wim developers are still thinking how to tweek the speed of te donwloads. Perhaps it will be possible to update only a specific region instead of all the maps at one time. I agree that it's difficult to be patient!

                Dikke Wimundefined Offline
                Dikke Wimundefined Offline
                Dikke Wim
                Valued contributor
                wrote on last edited by
                #7

                @Rob-Verhoeff
                Apparently you don't know me 🙂 People praise me for my patience (no kidding)!

                My point was that a progress bar would be very helpful to indicate that something really gets downloaded (download has started).

                BMW R1300 GS, BMW Connect Ride Next navigator; Quad Lock with Samsung Galaxy Ultra, iPad Pro (iPadOS 18.0 bèta version) MacBook Pro (MacOS Sequoia 15.2 bèta version), iMac (MacOS Monterey 12.7.6)

                Rob Verhoeffundefined 1 Reply Last reply
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                • Dikke Wimundefined Dikke Wim

                  @Rob-Verhoeff
                  Apparently you don't know me 🙂 People praise me for my patience (no kidding)!

                  My point was that a progress bar would be very helpful to indicate that something really gets downloaded (download has started).

                  Rob Verhoeffundefined Online
                  Rob Verhoeffundefined Online
                  Rob Verhoeff
                  Alpha tester
                  wrote on last edited by Rob Verhoeff
                  #8

                  @Dikke-Wim Indeed, I don't know you, and I don't know how patient you are. I, on the other hand, am not patient at all or as autistic as can be! (😁 ) And apparently, it's complicated to add a status indicator. Otherwise, it would have already been included.

                  BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                  iOS on iPhone 13 (mounted on Quadlock)
                  Apple CarPlay in VW T-Roc (wired)
                  Routelab on MacBook Air & iMac (Ventura & Monterey)

                  Dikke Wimundefined 1 Reply Last reply
                  1
                  • Rob Verhoeffundefined Rob Verhoeff

                    @Dikke-Wim Indeed, I don't know you, and I don't know how patient you are. I, on the other hand, am not patient at all or as autistic as can be! (😁 ) And apparently, it's complicated to add a status indicator. Otherwise, it would have already been included.

                    Dikke Wimundefined Offline
                    Dikke Wimundefined Offline
                    Dikke Wim
                    Valued contributor
                    wrote on last edited by
                    #9

                    @Rob-Verhoeff
                    Most probably you are right 👍

                    BMW R1300 GS, BMW Connect Ride Next navigator; Quad Lock with Samsung Galaxy Ultra, iPad Pro (iPadOS 18.0 bèta version) MacBook Pro (MacOS Sequoia 15.2 bèta version), iMac (MacOS Monterey 12.7.6)

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                    • Mark Bowlesundefined Mark Bowles

                      I can’t access them. I downloaded the offline maps when the beta first permitted that but now, if I try to access them it just says I need to download an update. When I click to do that is says “downloading update” but that’s as far as it gets. Days can go by but no update!
                      iPhone XR, plenty of storage available, originally downloaded the Europe map set. I have deleted and reloaded the latest beta release but no progress.

                      Mark Bowlesundefined Offline
                      Mark Bowlesundefined Offline
                      Mark Bowles
                      wrote on last edited by
                      #10

                      @Mark-Bowles for those struggling with this as I have I think I have a work around. After deleting the MRA app and all associated data I gave reinstalled the app (using the latest beta version in Test Flight) then carried out the off line map update before reinstalling the maps. This seems to have worked. The map update (without installed maps) takes a few seconds. The subsequent download of the maps don’t then seem to need a subsequent update.

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                      • Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        Alpha tester
                        wrote on last edited by
                        #11

                        Things are being developed to cope with this. There can be no progress indication because updates are about delta's (difference with the current maps) and it is not known beforehand how big they are. And we do not want progress bars like Microsoft fantasizes them, do we? 😉

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        Dikke Wimundefined 1 Reply Last reply
                        0
                        • Con Hennekensundefined Con Hennekens

                          Things are being developed to cope with this. There can be no progress indication because updates are about delta's (difference with the current maps) and it is not known beforehand how big they are. And we do not want progress bars like Microsoft fantasizes them, do we? 😉

                          Dikke Wimundefined Offline
                          Dikke Wimundefined Offline
                          Dikke Wim
                          Valued contributor
                          wrote on last edited by
                          #12

                          @Con-Hennekens
                          Maybe a rolling ball as a symbol that something is downloaded? Now you have to guess if something is downloaded or not.

                          BMW R1300 GS, BMW Connect Ride Next navigator; Quad Lock with Samsung Galaxy Ultra, iPad Pro (iPadOS 18.0 bèta version) MacBook Pro (MacOS Sequoia 15.2 bèta version), iMac (MacOS Monterey 12.7.6)

                          Con Hennekensundefined 1 Reply Last reply
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                          • Dikke Wimundefined Dikke Wim

                            @Con-Hennekens
                            Maybe a rolling ball as a symbol that something is downloaded? Now you have to guess if something is downloaded or not.

                            Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            Alpha tester
                            wrote on last edited by
                            #13

                            @Dikke-Wim, True! Actually I generated some proof of my bandwidth not being used at all some time after initializing an update. There is something that breaks the update, mainly if it is a lot at once. It is being studied by the MRA team. You can place a moving icon there (which is a good idea to trigger some patience in human beings 😉 ) but it would actually say nothing about progress.

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

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