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Kein Beta Update & keine Antwort vom Support

Scheduled Pinned Locked Moved [Beta] Suggestions and Discussions
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  • Daniel Simonundefined Daniel Simon

    Guten Morgen liebes MyRouteApp-Team,
    Ich bin seit Oktober auch als Tester angemeldet, bekomme aber leider die Betaversion nicht installiert. Den Support habe ich mehrfach angeschrieben, bekomme aber leider keine Antwort.
    Sobald ich auf den Link unter instruktions Android gehe, wird mir angezeigt, dass ich Beta Tester bin und mir angeblich auch eine Beta Version installiert wird. Ich bekomme aber leider keine Beta Version. Cache geleert, deinstalliert etc. habe ich alles schon mehrfach gemacht.
    Bitte um Hilfe!!
    Gruß Daniel
    Screenshot_20230210_120547_Google Play Store.jpg Screenshot_20230210_120516_Chrome.jpg

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #2

    @Daniel-Simon Thanks for reaching out.
    I do not see any support requests originating from your email. You can contact support on support@myrouteapp.com or myrouteapp.com/support.

    Please see these posts:

    • https://forum.myrouteapp.com/topic/2804/beta-instructions-android-forum
    • https://forum.myrouteapp.com/topic/2806/sign-up-for-the-beta

    I do not see your name in the list of registered subscribers so I think you missed a step πŸ˜‰ You would need to complete the signup form here: https://nl.surveymonkey.com/r/9QBQGNS?lang=de (as clearly stated in the instructions).

    Also, closed Beta testing only started in December πŸ™‚ Registering as public tester won't work.

    Daniel Simonundefined 1 Reply Last reply
    0
    • Corjan Meijerinkundefined Corjan Meijerink

      @Daniel-Simon Thanks for reaching out.
      I do not see any support requests originating from your email. You can contact support on support@myrouteapp.com or myrouteapp.com/support.

      Please see these posts:

      • https://forum.myrouteapp.com/topic/2804/beta-instructions-android-forum
      • https://forum.myrouteapp.com/topic/2806/sign-up-for-the-beta

      I do not see your name in the list of registered subscribers so I think you missed a step πŸ˜‰ You would need to complete the signup form here: https://nl.surveymonkey.com/r/9QBQGNS?lang=de (as clearly stated in the instructions).

      Also, closed Beta testing only started in December πŸ™‚ Registering as public tester won't work.

      Daniel Simonundefined Offline
      Daniel Simonundefined Offline
      Daniel Simon
      wrote on last edited by
      #3

      @Corjan-Meijerink
      Good morning Corjan,
      First of all, thank you for your answer. I had written an email twice (see screenshots) and once via the MRA page. I'm actually quite sure that I filled out the application form at the beginning, because I find the topic very exciting.
      But it doesn't matter, I'm happy if we can find a solution now.
      I have filled out the application again.
      Thank you very much for your great work and the help!
      Kind regards
      Daniel Screenshot_20230301_095128_Gmail.jpg Screenshot_20230301_095208_Gmail.jpg

      Corjan Meijerinkundefined 1 Reply Last reply
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      • Daniel Simonundefined Daniel Simon

        @Corjan-Meijerink
        Good morning Corjan,
        First of all, thank you for your answer. I had written an email twice (see screenshots) and once via the MRA page. I'm actually quite sure that I filled out the application form at the beginning, because I find the topic very exciting.
        But it doesn't matter, I'm happy if we can find a solution now.
        I have filled out the application again.
        Thank you very much for your great work and the help!
        Kind regards
        Daniel Screenshot_20230301_095128_Gmail.jpg Screenshot_20230301_095208_Gmail.jpg

        Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote on last edited by
        #4

        @Daniel-Simon Interesting!
        Regardless, your registration has been processed immediately! πŸ™‚

        Daniel Simonundefined 1 Reply Last reply
        0
        • Corjan Meijerinkundefined Corjan Meijerink

          @Daniel-Simon Interesting!
          Regardless, your registration has been processed immediately! πŸ™‚

          Daniel Simonundefined Offline
          Daniel Simonundefined Offline
          Daniel Simon
          wrote on last edited by
          #5

          @Corjan-Meijerink
          Hello Corjan,
          I received the registration emails and did everything according to the instructions. I had previously uninstalled the mobile app. I am still at version 3.2.4.
          Or do you i have to wait longer?
          Thanks for your help!
          Kind regads
          Daniel

          Corjan Meijerinkundefined 1 Reply Last reply
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          • Daniel Simonundefined Daniel Simon

            @Corjan-Meijerink
            Hello Corjan,
            I received the registration emails and did everything according to the instructions. I had previously uninstalled the mobile app. I am still at version 3.2.4.
            Or do you i have to wait longer?
            Thanks for your help!
            Kind regads
            Daniel

            Corjan Meijerinkundefined Offline
            Corjan Meijerinkundefined Offline
            Corjan Meijerink
            Developer
            wrote on last edited by Corjan Meijerink
            #6

            @Daniel-Simon this would probably mean you are not logged in on your Android device with the account you listed as test account.

            The Android account you use must match the email you entered (which is the one shown in your screenshots). The Android account email can be different than your MRA email.

            If you keep having trouble, do contact the support (again). You can share a link to this forum thread to aid them.

            Daniel Simonundefined 1 Reply Last reply
            0
            • Corjan Meijerinkundefined Corjan Meijerink

              @Daniel-Simon this would probably mean you are not logged in on your Android device with the account you listed as test account.

              The Android account you use must match the email you entered (which is the one shown in your screenshots). The Android account email can be different than your MRA email.

              If you keep having trouble, do contact the support (again). You can share a link to this forum thread to aid them.

              Daniel Simonundefined Offline
              Daniel Simonundefined Offline
              Daniel Simon
              wrote on last edited by
              #7

              @Corjan-Meijerink
              Good morning Corjan,
              I only have this Google account, see screenshot, everything should actually be correct here.
              However, I have just sent an email to the support team, maybe you have the opportunity to tell me whether the email has arrived.
              Then I'll see if I can get further with the support team.
              Thank you for your great work! πŸ™‚
              Kind regards
              Daniel
              Screenshot_20230302_065002_Google Play services.jpg

              Daniel Simonundefined 1 Reply Last reply
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              • Daniel Simonundefined Daniel Simon

                @Corjan-Meijerink
                Good morning Corjan,
                I only have this Google account, see screenshot, everything should actually be correct here.
                However, I have just sent an email to the support team, maybe you have the opportunity to tell me whether the email has arrived.
                Then I'll see if I can get further with the support team.
                Thank you for your great work! πŸ™‚
                Kind regards
                Daniel
                Screenshot_20230302_065002_Google Play services.jpg

                Daniel Simonundefined Offline
                Daniel Simonundefined Offline
                Daniel Simon
                wrote on last edited by
                #8

                @Corjan-Meijerink
                Hello Corjan,
                Just wanted to let you know that I have just received the update.
                Thanks again for your support!
                Greetings
                Daniel

                Corjan Meijerinkundefined Ronniundefined 2 Replies Last reply
                0
                • Daniel Simonundefined Daniel Simon

                  @Corjan-Meijerink
                  Hello Corjan,
                  Just wanted to let you know that I have just received the update.
                  Thanks again for your support!
                  Greetings
                  Daniel

                  Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #9

                  @Daniel-Simon excellent! πŸŽ‰

                  1 Reply Last reply
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                  • Daniel Simonundefined Daniel Simon

                    @Corjan-Meijerink
                    Hello Corjan,
                    Just wanted to let you know that I have just received the update.
                    Thanks again for your support!
                    Greetings
                    Daniel

                    Ronniundefined Offline
                    Ronniundefined Offline
                    Ronni
                    wrote on last edited by
                    #10

                    @Daniel-Simon said in Kein Beta Update & keine Antwort vom Support:

                    Just wanted to let you know that I have just received the update.

                    Na dann mal viel Spaß beim Testen. πŸ‘

                    Beste Grüße
                    Ronni

                    Die Linke zum Gruße / Greetings from the Left

                    Samsung Galaxy A54 5G - Android 14 - One UI-Version 6.0
                    Samsung Galaxy Tab S3 - Android 9 - One UI-Version 1.1
                    Samsung Chronos Laptop - Intel I7, 2,3 GHz - 8GB RAM - 64 bit - Windows 10 Pro - 22H2

                    Daniel Simonundefined 1 Reply Last reply
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                    • Ronniundefined Ronni

                      @Daniel-Simon said in Kein Beta Update & keine Antwort vom Support:

                      Just wanted to let you know that I have just received the update.

                      Na dann mal viel Spaß beim Testen. πŸ‘

                      Beste Grüße
                      Ronni

                      Daniel Simonundefined Offline
                      Daniel Simonundefined Offline
                      Daniel Simon
                      wrote on last edited by
                      #11

                      @Ronni
                      Danke πŸ‘πŸ™‚

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