Kein Beta Update & keine Antwort vom Support

[Daniel Simon]

Guten Morgen liebes MyRouteApp-Team,
Ich bin seit Oktober auch als Tester angemeldet, bekomme aber leider die Betaversion nicht installiert. Den Support habe ich mehrfach angeschrieben, bekomme aber leider keine Antwort.
Sobald ich auf den Link unter instruktions Android gehe, wird mir angezeigt, dass ich Beta Tester bin und mir angeblich auch eine Beta Version installiert wird. Ich bekomme aber leider keine Beta Version. Cache geleert, deinstalliert etc. habe ich alles schon mehrfach gemacht.
Bitte um Hilfe!!
Gruß Daniel

[Corjan Meijerink]

@Daniel-Simon Thanks for reaching out.
I do not see any support requests originating from your email. You can contact support on support@myrouteapp.com or myrouteapp.com/support.

Please see these posts:

• https://forum.myrouteapp.com/topic/2804/beta-instructions-android-forum
• https://forum.myrouteapp.com/topic/2806/sign-up-for-the-beta

I do not see your name in the list of registered subscribers so I think you missed a step You would need to complete the signup form here: https://nl.surveymonkey.com/r/9QBQGNS?lang=de (as clearly stated in the instructions).

Also, closed Beta testing only started in December Registering as public tester won't work.

[Daniel Simon]

@Corjan-Meijerink
Good morning Corjan,
First of all, thank you for your answer. I had written an email twice (see screenshots) and once via the MRA page. I'm actually quite sure that I filled out the application form at the beginning, because I find the topic very exciting.
But it doesn't matter, I'm happy if we can find a solution now.
I have filled out the application again.
Thank you very much for your great work and the help!
Kind regards
Daniel

[Corjan Meijerink]

@Daniel-Simon Interesting!
Regardless, your registration has been processed immediately!

[Daniel Simon]

@Corjan-Meijerink
Hello Corjan,
I received the registration emails and did everything according to the instructions. I had previously uninstalled the mobile app. I am still at version 3.2.4.
Or do you i have to wait longer?
Thanks for your help!
Kind regads
Daniel

[Corjan Meijerink]

@Daniel-Simon this would probably mean you are not logged in on your Android device with the account you listed as test account.

The Android account you use must match the email you entered (which is the one shown in your screenshots). The Android account email can be different than your MRA email.

If you keep having trouble, do contact the support (again). You can share a link to this forum thread to aid them.

[Daniel Simon]

@Corjan-Meijerink
Good morning Corjan,
I only have this Google account, see screenshot, everything should actually be correct here.
However, I have just sent an email to the support team, maybe you have the opportunity to tell me whether the email has arrived.
Then I'll see if I can get further with the support team.
Thank you for your great work!
Kind regards
Daniel

[Daniel Simon]

@Corjan-Meijerink
Hello Corjan,
Just wanted to let you know that I have just received the update.
Thanks again for your support!
Greetings
Daniel

[Corjan Meijerink]

@Daniel-Simon excellent!

[Ronni]

@Daniel-Simon said in Kein Beta Update & keine Antwort vom Support:

Just wanted to let you know that I have just received the update.

Na dann mal viel Spaß beim Testen.

Beste Grüße
Ronni

[Daniel Simon]

@Ronni
Danke