IOS: App crashes 2-3 times a day (v5.1/5.2)

[Marinus van Deudekom]

@Peter-Zehentreiter during your first 2 days was there an indication that your internet connection was poor or nonexistant. And did you get notification that the mode was automatically changed to offline

[Travellexxie]

On my 72-days camper journey I had freezing moments every day.

[Ronnie Moore]

Same here, multiple crashes per day when used all day.

I have had this happen on a iPhone 17 Pro Max and a iPhone 15 ever since the major rewrite. Luckily it crashes and then asks to continue the previous route, so it recovers easily.

Also, it crashed using CarPlay and without using CarPlay.

[Peter Zehentreiter]

@Marinus-van-Deudekom No, there was no indication that there was no internet connection, nor was there any indication that the system had been temporarily switched to offline mode.

The error did not occur in the mountains either, but had already occurred during the journey in areas with good network coverage.

[Christian Feurstein]

I had a 9h trip yesterday without any problems, everything worked pretty well, even in the mountains with bad internet connection ...

[Marinus van Deudekom]

@Peter-Zehentreiter van you send in the logfiles in with a ticket to support. Long pressing the version number will get you the files

[Peter Zehentreiter]

@Marinus-van-Deudekom Unfortunately, NO,
I was out and about as a tour guide with a group of 10 people.

The focus was simply on keeping the system up and running

[Marinus van Deudekom]

@Peter-Zehentreiter you can still get the logfiles. At least is you didn't push that button up till now

[Peter Zehentreiter]

@Marinus-van-Deudekom On top of that, I’m trying to convince my colleagues of the benefits of MRA.

But I was constantly busy explaining the glitches to them and pointing out that we were working on fixing the problem.

So creating a log file was the last thing on my mind

But I'll try right now.

[Peter Zehentreiter]

Got it...shall I send to support or share it here in the forum?

[Corjan Meijerink]

@Peter-Zehentreiter Support, always.

[Stanisław]

@Kerbel said:

@peter-zehentreiter
the „frozen“ waypoint also occured on my trip and coul not be skipped.

in my case a temporary solution was stopping navigation and starting it at new (without restarting the whole application), the next waypoint was displayed correctly then. I observed such a problem once during my 7000 km trip.

[Peter Zehentreiter]

@Corjan-Meijerink just created a ticket

#67697 MRA Logfile 4 days trip, 2 days online, 2 days offline

Just updated the ticket with one more Logfile from a colleague....

Another one is requested......

[John 3s]

Hi all,
My system, iPhone 14, latest IOS and Carpuride 702 (apple carplay).

I’ve been traveling to Italië, MRA sends me off by every exit and leading me to next highway entry. So I reinstalled the app toggled with the settings avoid highway with no succes. No fancy routes just the city as target!

I’ve also tried to use MRA with routes that were made in MRA but is wasn’t working at all, hereby some analysis:

• on the highway is sends me off by every exit,
• when the route was following thru the mountains, it loses connection with the headunit. Sometimes only the icons of gos speed or/and altitude and next gas station. Sometimes also the screen became laggy or displaying a part of the card and route.
• I discovered that resetting of the Carpuride (power off/on) fixes the issue of the display. But I had to do sometimes several power off / on cycles!! This is not what I expect from MRA.
• I was fully dependable of my friends for navigation (they use tomton and Garmin) because mine was not reliable!

To mention I’m from the beginning ShopRite and user of MRA, stepped away from Tomtom and Garmin. But this is the most disappointing experience I had….

Hope that you can sort this out and looking forward to see a reaction!

[Marinus van Deudekom]

I hope that all of you update to the last version, 474

[Axel Härtl]

@Peter-Zehentreiter

Hi Peter,

Based on my experience with Version 5.2, I can confirm the issues you described.

Multiple crashes and freezing of the screen (waypoint stuck).

Best regards ‍️‍

Axel

MRA 5.2.0 - 473
Samsung Galaxy Xcover 5 (ok, ok it is very very slow)

[John 3s]

I’m running the latest update of MRA. Looking forward to see more reactions and of course a solution (what ever that maybe)….

How can I send log files to support/development?

[Peter Zehentreiter]

@John-3s said:

How can I send log files to support/development?

Open the app, tap your profile picture, scroll right to the bottom until you can see your installed version number: 5.2.0-474

Then press and hold the version number; a log file will be created.

Send this file to Support via a ticket.

[Aiello antonino]

@Marinus-van-Deudekom No updates available on iOS, latest installed version 5.2.0-473

[Marinus van Deudekom]

Yes my bad, I thought it was the same as Android, but its not