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Another Failed trip...UHG

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  • Con Hennekensundefined Con Hennekens

    @D-Griffin, it sounds perfectly fine how you go about your route, that for sure is not the culprit. Now I understand that the phone keeps calculating a route to a point just a mile away? That seems to be a clear indication the app does not know where you are, just like with "veering of a route". That's very strange, since gMaps obviously works okay. That's why I still think it is a permission problem.

    Please check this:

    1. What is the version number of your app. To find this open the app, click on the profile icon in the top right and scroll to the bottom. The version number is there.

    2. Close the app, and go into your android system settings. Goto Location, ensure it is enabled. In location permissions look for the MyRoute-app. Ensure permissions are enabled and always on. Also check if Exact location is enabled.

    I am looking forward to your findings.

    Also @Marinus-van-Deudekom his remark about a secondary screen is a valid one. His question means whether you are using an Android Auto compatible screen, instead of the app natively on your phone. If you do,
    that could perhaps indicate a problem with the GPS built into the Android Auto device.

    D Griffinundefined Offline
    D Griffinundefined Offline
    D Griffin
    wrote last edited by
    #15

    @Con-Hennekens Versio4.4.1-410 and went into setting, permissions are on all the time and location on precise. As for the second screen I Bluetooth to a Android Auto/Car Play stereo. It Is a Soundstream V2 motorcycle radio. When the icon starts to veer, or take me off route, I click my phone screen on and the phone and the radio screen are doing the same thing. All the radio does is mirror my phone screen. The radio itself has no GPS built into it and is doing no navigating. I also have a Rokform case on my phone. I reached out to Samsung's help line and they suggested sometimes in very rare cases a phone case can affect GPS signal. Yesterday I took off the case, but I still had the same results with the icon veering off route.
    Screenshot_20250930_050945.jpg Screenshot_20250930_051111_Permission controller.jpg

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    • D Griffinundefined Offline
      D Griffinundefined Offline
      D Griffin
      wrote last edited by
      #16

      @Con-Hennekens doing a little research here is what I found on MRA and the second pic down where the icon is off the route and in the lake is exactly what I am seeing on a regular basis.....And apparently others are too!!

      https://forum.myrouteapp.com/topic/6116/android-auto-connectivity

      Con Hennekensundefined 1 Reply Last reply
      0
      • D Griffinundefined D Griffin

        @Con-Hennekens doing a little research here is what I found on MRA and the second pic down where the icon is off the route and in the lake is exactly what I am seeing on a regular basis.....And apparently others are too!!

        https://forum.myrouteapp.com/topic/6116/android-auto-connectivity

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        Alpha tester
        wrote last edited by
        #17

        @D-Griffin, Yes I know, but that was many versions ago, and the reason I asked for your version number 😉

        The radio itself has no GPS built into it and is doing no navigating.

        I have been looking up your device:
        https://motorcycleaudio.com/collections/harley-davidson-headunits/products/v2-headunit
        and I learned that actually it DOES have built in GPS, and it DOES offer native Navigation through IGO Primo.

        What I would like to know is whether the MRA app also veers off while navigating without this Android Auto connection. I bet it does not 😉 My Ford Sync3 has a very similar problem, which I mitigated like this:

        Go into your Android Settings, apps, all apps, search for Android Auto, Permissions, Locations, deby location permissions to Android Auto. If you do this, the MRA app will fall back to the phone its location.

        Please report back. I am very interested in your findings!

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

        D Griffinundefined 2 Replies Last reply
        1
        • richard 3vundefined Offline
          richard 3vundefined Offline
          richard 3v
          wrote last edited by
          #18

          @Con-Hennekens
          Out of interest, if one was to turn off location permissions in AA then surely MRA could not run in offline mode, or could it??

          Con Hennekensundefined 1 Reply Last reply
          0
          • richard 3vundefined richard 3v

            @Con-Hennekens
            Out of interest, if one was to turn off location permissions in AA then surely MRA could not run in offline mode, or could it??

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            Alpha tester
            wrote last edited by
            #19

            @richard-3v, I don't see the link. Those are separate things. Offline or online, the Locations Service will fall back to the Phones GPS. GPS reception works independently from Cell network, or internet availability.

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

            D Griffinundefined 1 Reply Last reply
            0
            • richard 3vundefined Offline
              richard 3vundefined Offline
              richard 3v
              wrote last edited by
              #20

              @Con-Hennekens

              Thanks for replying. That did occur to me after posting but nice to have confirmation.

              1 Reply Last reply
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              • Con Hennekensundefined Con Hennekens

                @D-Griffin, Yes I know, but that was many versions ago, and the reason I asked for your version number 😉

                The radio itself has no GPS built into it and is doing no navigating.

                I have been looking up your device:
                https://motorcycleaudio.com/collections/harley-davidson-headunits/products/v2-headunit
                and I learned that actually it DOES have built in GPS, and it DOES offer native Navigation through IGO Primo.

                What I would like to know is whether the MRA app also veers off while navigating without this Android Auto connection. I bet it does not 😉 My Ford Sync3 has a very similar problem, which I mitigated like this:

                Go into your Android Settings, apps, all apps, search for Android Auto, Permissions, Locations, deby location permissions to Android Auto. If you do this, the MRA app will fall back to the phone its location.

                Please report back. I am very interested in your findings!

                D Griffinundefined Offline
                D Griffinundefined Offline
                D Griffin
                wrote last edited by
                #21

                @Con-Hennekens Con the igo maps only use GPS when activated. yes ut has its own Nav on the radio, however not when i am using the MRA app. at that point the GPS on the radio is off and not in use. Yes I still have the veering off route issue if i don't use my radio. i have a local route near Lake Erie that goes off route everytime i go. ot will put the icon out in Lake Erie. i have been on this rpute many times on my bike and my truck. truck has no NAV or anything in it. so at that point im using jist my phone and it still goeas off course.

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                • Con Hennekensundefined Con Hennekens

                  @richard-3v, I don't see the link. Those are separate things. Offline or online, the Locations Service will fall back to the Phones GPS. GPS reception works independently from Cell network, or internet availability.

                  D Griffinundefined Offline
                  D Griffinundefined Offline
                  D Griffin
                  wrote last edited by
                  #22

                  @Con-Hennekens here is,what I see in my settings
                  1000018836.jpg

                  D Griffinundefined 1 Reply Last reply
                  0
                  • D Griffinundefined D Griffin

                    @Con-Hennekens here is,what I see in my settings
                    1000018836.jpg

                    D Griffinundefined Offline
                    D Griffinundefined Offline
                    D Griffin
                    wrote last edited by
                    #23

                    I dont see deby locations?

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                    • D Griffinundefined Offline
                      D Griffinundefined Offline
                      D Griffin
                      wrote last edited by
                      #24

                      Do you mean....Deny locations? What does this do?, Will it still mirror on my screen on bike?

                      RetiredWingManundefined 1 Reply Last reply
                      0
                      • D Griffinundefined D Griffin

                        Do you mean....Deny locations? What does this do?, Will it still mirror on my screen on bike?

                        RetiredWingManundefined Offline
                        RetiredWingManundefined Offline
                        RetiredWingMan
                        Valued contributor
                        wrote last edited by
                        #25

                        @D-Griffin I think @Con-Hennekens meant to change it to "don't allow".

                        2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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                        • Con Hennekensundefined Offline
                          Con Hennekensundefined Offline
                          Con Hennekens
                          Alpha tester
                          wrote last edited by
                          #26

                          Indeed: don't allow location permission to Android Auto.
                          Excuse me the typo 😉

                          I am just an enthusiastic MRA user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

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                          0
                          • Con Hennekensundefined Con Hennekens

                            @D-Griffin, Yes I know, but that was many versions ago, and the reason I asked for your version number 😉

                            The radio itself has no GPS built into it and is doing no navigating.

                            I have been looking up your device:
                            https://motorcycleaudio.com/collections/harley-davidson-headunits/products/v2-headunit
                            and I learned that actually it DOES have built in GPS, and it DOES offer native Navigation through IGO Primo.

                            What I would like to know is whether the MRA app also veers off while navigating without this Android Auto connection. I bet it does not 😉 My Ford Sync3 has a very similar problem, which I mitigated like this:

                            Go into your Android Settings, apps, all apps, search for Android Auto, Permissions, Locations, deby location permissions to Android Auto. If you do this, the MRA app will fall back to the phone its location.

                            Please report back. I am very interested in your findings!

                            D Griffinundefined Offline
                            D Griffinundefined Offline
                            D Griffin
                            wrote last edited by
                            #27

                            @Con-Hennekens Con what is it I am doing here when not allowing location permission with Android Auto? Will it affect the Google maps? Will it affect my work truck which has NAV on it? I will try but I just want to understand what it is I am doing...thanks

                            RetiredWingManundefined 1 Reply Last reply
                            0
                            • D Griffinundefined Offline
                              D Griffinundefined Offline
                              D Griffin
                              wrote last edited by
                              #28

                              @Con-Hennekens OK Con I "Dont allow" location permissions. I have the bike out in my driveway and this is the first time the MRA arrow icon is even close to my home! Normally the arrow icon shows my 2-3 miles away from my home. So maybe we are on to something here. Hope to try it out tonight...Will report back...

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                              • D Griffinundefined D Griffin

                                @Con-Hennekens Con what is it I am doing here when not allowing location permission with Android Auto? Will it affect the Google maps? Will it affect my work truck which has NAV on it? I will try but I just want to understand what it is I am doing...thanks

                                RetiredWingManundefined Offline
                                RetiredWingManundefined Offline
                                RetiredWingMan
                                Valued contributor
                                wrote last edited by
                                #29

                                @D-Griffin I don't think it will affect the truck navigation since the phone AA app is not involved. As for Goggle Maps, I suspect it overrides the setting and uses the phone GPS rather than the AA GPS. Cheers!

                                2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                Con Hennekensundefined 1 Reply Last reply
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                                • D Griffinundefined Offline
                                  D Griffinundefined Offline
                                  D Griffin
                                  wrote last edited by D Griffin
                                  #30

                                  @Con-Hennekens Ok went on a short ride which I will attach to this post if you want to look at it. This is a ride I go on a lot good hotdog place at the end of the route! Every time I go, my icon wanders, I always shrugged this off as I'm so close to Lake Erie I thought that was why. Today I left, as soon as I fired up the bike screen came up and I clicked on the ride. It almost immediately found me and told me how far to go to make my next turn on to Lloyd rd. Right off the bat, this thing has never found me this close to my home! I always place my start of route miles away from my home due to that reason. So I went down and followed the on screen directions. In the past I always veer off route between waypoints 1&2 and always between #3&4. At this point I'm usually so aggravated I just ignore the screen and follow the roads I already know. Today the route was followed with no issues at all. I even made a few turns to pull it off route, It almost immediately tried to re route me and get me back to my route. I also noticed on the ride the "footages" to the next turn were really pretty accurate. They never have been in the past! Today I was at a light waiting to turn, told me 45 feet so i rolled up a little, changed to 40 feet. Since I started using MRA it never has been this accurate. So here is a copy of my short route...
                                  https://www.myrouteapp.com/route/open/12235993
                                  @Con-Hennekens I want to thank you for being patient and working with me. I'm not 100% ready to put the "fixed" stamp on it yet! Few more trips and we will see. In a nut shell, can you break down what we did by turning off the locations to android auto? What is this making my phone do or not do? I am just curious because down the road If I have any issues Id like to know if this is what is affecting any issue I have. Also should this app be able to "hold a route" like Google maps does, regardless of twist and turns? Also will I still get the real time updates on my MRA? I hope we hit on something here and we have this thing working as it should! We will be out this weekend so I will give it an all day test. When you are out riding, do you have issues with it veering off route? Thank you again for your help, you are the man!!!!!

                                  1 Reply Last reply
                                  1
                                  • RetiredWingManundefined RetiredWingMan

                                    @D-Griffin I don't think it will affect the truck navigation since the phone AA app is not involved. As for Goggle Maps, I suspect it overrides the setting and uses the phone GPS rather than the AA GPS. Cheers!

                                    Con Hennekensundefined Offline
                                    Con Hennekensundefined Offline
                                    Con Hennekens
                                    Alpha tester
                                    wrote last edited by
                                    #31

                                    @RetiredWingMan said in Another Failed trip...UHG:

                                    I don't think it will affect the truck navigation since the phone AA app is not involved.

                                    Exactly that 😉

                                    @D-Griffin, Glad to hear things improved by this much! To me this is "proof" that your AA device indeed does have a GPS chipset, that gets used when connected through Android Auto, and it does not function properly. Just like I suspected.

                                    What my "trick" does is merely prohibit the Android Auto app on your phone from using the GPS chipset built into your AA device. As a result, the Location Service on your phone falls back to using the phone's GPS chipset. This can always be reversed without problem, and yes, it will have effect on Google Maps to but you will likely not notice that.

                                    The reason Google maps did not suffer from the same problem as the MRA app, probably lies in a workaround implemented in gMaps (and some other apps) that identifies problematic hardware and makes the choice to use the phone's hardware instead of the AA device's built-in one automatically. That's just an assumption though.

                                    So, it is not really "fixed", but "worked around" and it enables you to use the app normally just like in my case. In my own case the problem was a little different. My AA GPS would not deliver correct speed information. From another case (also a Ford Sync system) I even heard of it driving backwards. The GPS stream literally was reversed... Isn't technology a beautiful thing? 🤣

                                    I am just an enthusiastic MRA user, and hope you will be one too!

                                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                    Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

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                                    • D Griffinundefined Offline
                                      D Griffinundefined Offline
                                      D Griffin
                                      wrote last edited by
                                      #32

                                      @Con-Hennekens Thanks so much, I do have 1 more question. I noticed Sunday as well as yesterday on my ride, while navigating the buttons that recenter the route and also allow you to zoom in and out on the route were very difficult to see. Normally i believe they have been white and very easy to locate and navigate thru. Is this another setting on my phone? or is this in the MRA settings? Now these buttons are very hard to see, almost blacked out when I'm in full day light. This pics was taken in my garage at 5:00 a.m. so "night" mode is probably on, even when night mode shuts off these buttons are still very dark...Thanks again!

                                      20251001_045747.jpg

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                                      • Con Hennekensundefined Offline
                                        Con Hennekensundefined Offline
                                        Con Hennekens
                                        Alpha tester
                                        wrote last edited by
                                        #33

                                        @D-Griffin, Yes, in night-mode the theme goes dark. In day-mode it depends on your MRA-App Setting. From the start screen, tap the profile icon top-right, choose Ap-Theme from the list. There you have three choices, you can force the light theme here. Personally I prefer lowering the brightness of the light theme at night indeed.

                                        I am just an enthusiastic MRA user, and hope you will be one too!

                                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                                        Streetpilot 2610 / Zumo 660 / Zumo 395 / Motorola Thinkphone + MRA app

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