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    Blank screen

    [Beta] Problems, Bugs and other Issues
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    • Edwin_M
      Edwin_M last edited by

      When switching between apps , I have no map in screen sometimes.
      The 272 version is not available yet for me. Still on 266

      Samsung S24+ Android, Carpuride W702 , KTM 1290 Super Adventure & Wielrenfietsen

      Corjan Meijerink Lynchy67 2 Replies Last reply Reply Quote 0
      • Corjan Meijerink
        Corjan Meijerink administrator @Edwin_M last edited by

        @Edwin_M I hope 272 is available soon! Please do report back 🙂

        Edwin_M 1 Reply Last reply Reply Quote 0
        • Edwin_M
          Edwin_M @Corjan Meijerink last edited by

          @Corjan-Meijerink issue is still there

          It occurs when I for example select a destination, then ( in Android of course) return to the home screen and open browser with for example the mra forum and then switch back to the mra next app. Then the screen is blank no map and no concept route.

          I specifically changed battery setting to unlimited for the app.

          Screenshot_20240224_172238.jpg

          SmartSelect_20240224_172845_Settings.jpg

          Samsung S24+ Android, Carpuride W702 , KTM 1290 Super Adventure & Wielrenfietsen

          Con Hennekens 1 Reply Last reply Reply Quote 0
          • Lynchy67
            Lynchy67 @Edwin_M last edited by Lynchy67

            @Edwin_M

            272 for Android became available earlier today

            You don’t stop riding when you get old, you get old when you stop riding.

            Edwin_M 1 Reply Last reply Reply Quote 0
            • Edwin_M
              Edwin_M @Lynchy67 last edited by

              @Lynchy67 this was with 272

              Samsung S24+ Android, Carpuride W702 , KTM 1290 Super Adventure & Wielrenfietsen

              1 Reply Last reply Reply Quote 0
              • Corjan Meijerink
                Corjan Meijerink administrator last edited by

                276 will be released today - please let me know (with a screenshot) if the problem still occurs.

                If that is the case, you can try to completely reinstall the app.
                If it still doesn't work, please do the following after reinstalling:

                • Open profile page in the app
                • Scroll down
                • Long press version number
                • Email file to corjan@myrouteapp.com
                RetiredWingMan 1 Reply Last reply Reply Quote 1
                • Con Hennekens
                  Con Hennekens @Edwin_M last edited by

                  @Edwin_M said in Blank screen:

                  It occurs when I for example select a destination, then ( in Android of course) return to the home screen and open browser with for example the mra forum and then switch back to the mra next app. Then the screen is blank no map and no concept route.

                  I have simulated these exact steps, but for me the map shows just fine with the newest update.

                  I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                  I am just an enthusiastic user, and hope you will be one too!

                  Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                  1 Reply Last reply Reply Quote 0
                  • RetiredWingMan
                    RetiredWingMan @Corjan Meijerink last edited by

                    @Corjan-Meijerink I installed v286 on my Samsung Galaxy S7. I still get a blank screen. No map display. I'll email a log file in case that might help. Screenshot_20240317-224205.jpg

                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                    Edwin_M 1 Reply Last reply Reply Quote 0
                    • Edwin_M
                      Edwin_M @RetiredWingMan last edited by Edwin_M

                      @RetiredWingMan @Corjan-Meijerink can confirm on s24÷ too in 286
                      Same behavior still there open mra, map is there.
                      Switch to other app and switch back. The map is gone.

                      Force closing the app via app management and restarting mra solves the issues.

                      When no map, selecting a destination then press 'arrow'. At that moment the map is displayed again.

                      Samsung S24+ Android, Carpuride W702 , KTM 1290 Super Adventure & Wielrenfietsen

                      1 Reply Last reply Reply Quote 0
                      • richtea999
                        richtea999 last edited by richtea999

                        Android version 4.1.0 - 286.
                        Samsung A54, Android 14.

                        Agreed - putting MRA to the background, opening another app, and then bringing MRA to the foreground again fails.
                        Exiting MRA via back button and then restarting does recover it.

                        Note the dark mode when brought back to the foreground, which might indicate it's coming back in the wrong mode - or just a complete lack of map layer?

                        Initial start:
                        1.jpg

                        Move to background:
                        2.jpg

                        Bring back from background:
                        3.jpg

                        MRA back to the foreground (now dark mode):
                        4.jpg

                        Con Hennekens 1 Reply Last reply Reply Quote 0
                        • Con Hennekens
                          Con Hennekens @richtea999 last edited by

                          @richtea999, this is not even in navigation mode? Strange, I cannot reproduce this on my phone. I think this is a new problem, earlier mentions about blank screens where about navigational mode (HERE map instead of OSM). At least mine were...

                          I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
                          I am just an enthusiastic user, and hope you will be one too!

                          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                          1 Reply Last reply Reply Quote 0
                          • richtea999
                            richtea999 last edited by

                            Yup, it's not nav mode - just immediately from starting.
                            And I forgot to say - it's 100% reproducible.

                            Nav mode is stable and doesn't have the problem, so my particular blank screen is a minor bug because you can simply exit and restart the app.

                            It's just confusing, and might appear, to a new user, to be unstable.

                            1 Reply Last reply Reply Quote 0
                            • Calibos
                              Calibos last edited by Calibos

                              Hello, I have exactly the same problem as you on my phone. Usually I browse with a Samsung Tab active2 tablet on which I voluntarily block MRA updates to have stable and lasting operation.
                              But when I go on a road trip, I also use my phone with the Mra app installed and updated to the latest version as a backup. I just tried to launch the app on this phone and what a surprise!! I no longer have a map that is displayed, once the screen is white at startup and then it is black on another page of the application. I uninstalled, then cleared the cache and redownloaded the maps but nothing helps. The app no ​​longer shows me a map. The worst is that everything works but without a map on the screen.
                              This app is great when everything works but here it's frustrating. Personally I don't care about carplay or android auto but I can't do without a card, it's the bare minimum.

                              I don't know what to do to solve this problem and I welcome your solutions.
                              Thanks

                              Screenshot_20240318-194958.png

                              Screenshot_20240318-195015.png

                              RetiredWingMan 1 Reply Last reply Reply Quote 0
                              • RetiredWingMan
                                RetiredWingMan @Calibos last edited by

                                @Calibos what version is your phone and what is the Android version? I get this problem on my older Samsung S7 Android 8.

                                2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                Calibos 1 Reply Last reply Reply Quote 0
                                • Calibos
                                  Calibos @RetiredWingMan last edited by

                                  @RetiredWingMan
                                  Hello, it's a Umidigi Power phone running Android 9 but so far no problem getting MRA to work

                                  1 Reply Last reply Reply Quote 0
                                  • Arno 0
                                    Arno 0 last edited by

                                    I have the same problem on my Samsung Tab A6. Reinstalling the app does unfortunately not help.

                                    1 Reply Last reply Reply Quote 0
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