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Can’t login to to new MyRoute-app

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  • Handscombmpundefined Offline
    Handscombmpundefined Offline
    Handscombmp
    wrote on last edited by
    #1

    Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
    This is despite me being able to log in to the website and I’ve reset my password just to be sure.

    Any ideas?

    Hans van de Ven MR.MRAundefined 2 Replies Last reply
    1
    • Handscombmpundefined Handscombmp

      Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
      This is despite me being able to log in to the website and I’ve reset my password just to be sure.

      Any ideas?

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      Instructor RouteXperts administrator
      wrote on last edited by
      #2

      @handscombmp

      Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Handscombmpundefined 1 Reply Last reply
      0
      • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

        @handscombmp

        Use the same credentials as on the website, save credentials on iPhone is not working at this moment.

        Handscombmpundefined Offline
        Handscombmpundefined Offline
        Handscombmp
        wrote on last edited by
        #3

        @hans-van-de-ven-mra-master
        I'm using the same password I use for the website and it just doesn't accept it!

        1 Reply Last reply
        1
        • Håkan Pettersson 0undefined Offline
          Håkan Pettersson 0undefined Offline
          Håkan Pettersson 0
          wrote on last edited by
          #4

          I also have this problem, works on old app in iPad and on PC but not on new iphone app.

          1 Reply Last reply
          0
          • Handscombmpundefined Handscombmp

            Saw the new my route app was out so downloaded it straight away however when I try to log into it on my my android phone and iPad I get it saying my password is wrong.
            This is despite me being able to log in to the website and I’ve reset my password just to be sure.

            Any ideas?

            Hans van de Ven MR.MRAundefined Offline
            Hans van de Ven MR.MRAundefined Offline
            Hans van de Ven MR.MRA
            Instructor RouteXperts administrator
            wrote on last edited by
            #5

            @handscombmp and @Håkan-Pettersson-0
            I have reported it to the developers, request to also create a support ticket via the website.
            6ff7bceb-b5a4-4581-b330-7253ab25f5d2-image.png

            Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
            Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

            1 Reply Last reply
            0
            • Håkan Pettersson 0undefined Offline
              Håkan Pettersson 0undefined Offline
              Håkan Pettersson 0
              wrote on last edited by
              #6

              There was an issue with atleast the "?" sign in the passwords, it should now have been fixed and in next 10 minutes updated.

              1 Reply Last reply
              0
              • Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                administrator
                wrote on last edited by
                #7

                Can confirm, the issue is fixed!

                Handscombmpundefined 1 Reply Last reply
                1
                • Corjan Meijerinkundefined Corjan Meijerink

                  Can confirm, the issue is fixed!

                  Handscombmpundefined Offline
                  Handscombmpundefined Offline
                  Handscombmp
                  wrote on last edited by
                  #8

                  @corjan-meijerink
                  Yep working here as well thanks

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